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reviewer1319712 - PeerSpot reviewer
Systems Engineer at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Dec 1, 2023
An easy-to-use product that offers good scalability
Pros and Cons
  • "The most valuable feature of the solution is that it is easy to use and simple, meaning it's not much complicated."
  • "Bitdefender GravityZone EDR doesn't have an official office in Saudi Arabia, which is important if the vendor wants to gain or be closer to their customers."

What is our primary use case?

I use Bitdefender GravityZone EDR in my company to see if something abnormal is happening on PCs. When a hacker or anyone else is trying to do something on a PC or if they jump from one PC to another area in the IT infrastructure, and the antivirus or the endpoint protection tools cannot detect such activities, then EDR tools can be useful in such scenarios.

When there is a brute force attack or lateral movements within the network, EDR tools can detect it. EDR is very helpful for security operations in SOC. If anything abnormal is happening on a network or in the PC itself, then EDR becomes useful for protection.

What is most valuable?

The most valuable feature of the solution is that it is easy to use and simple, meaning it's not much complicated. The customer is able to read the results and values easily provided by the solution compared to the products from other vendors. Whatever information I am sharing is based on our company's customer feedback.

What needs improvement?

The features in Bitdefender GravityZone EDR are what our company's customers are happy with and actually want. I don't see my company's customers requesting more from Bitdefender GravityZone EDR since they get what they want from the product.

Bitdefender GravityZone EDR doesn't have an official office in Saudi Arabia, which is important if the vendor wants to gain or be closer to their customers. Bitdefender GravityZone EDR needs to have a legal team with technical support, a sales manager to cover the region, a pre-sales representative, a technical account manager, a channel manager, and a good team in Saudi Arabia.

For how long have I used the solution?

I have been using Bitdefender GravityZone EDR for four years. My company has a partnership with Bitdefender GravityZone EDR.

Buyer's Guide
Bitdefender GravityZone EDR
August 2026
Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,800 professionals have used our research since 2012.

What do I think about the stability of the solution?

I haven't heard of much downtime when it comes to the product.

What do I think about the scalability of the solution?

It is a scalable solution.

My company's clients prefer Bitdefender GravityZone EDR, consisting of mall, medium, and enterprise-sized businesses.

How are customer service and support?

The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products belong to the same vendor.

Which solution did I use previously and why did I switch?

My company did work with an EDR solution provided by a vendor named CyberArk, and we even did the proof of concept for one of our customers with the same product, but they were not happy with it. As some of the requirements were too much to handle for Cybereason, my company decided to switch to Bitdefender GravityZone EDR. Cybereason's user interface is very well designed. According to my customers, Cybereason's user interface is way too well designed, but it's over the top, making it not so easy to use. My customer found Bitdefender GravityZone EDR easy to use, simple, and easy to learn, especially for junior-level employees.

How was the initial setup?

The product's initial setup phase was easy.

The product's installation deployment phase

The solution is deployed on the cloud and on an on-premises model.

The solution can be deployed in 15 to 20 minutes for small and medium-sized businesses, while it may take a bit more time for enterprise-sized companies.

Bitdefender GravityZone Ultra is a product that requires one license, and people who prefer Bitdefender GravityZone EDR are those who want a bit different solution. The deployment part of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra.

What was our ROI?

I see a general improvement in the security in my organization from the use of Bitdefender GravityZone EDR.

What's my experience with pricing, setup cost, and licensing?

I rate the product's price a four on a scale of one to ten, where one is low, and ten is high.

Bitdefender GravityZone EDR is a competitively priced product.

What other advice do I have?

The user or the admin of Bitdefender GravityZone EDR should always be in touch with the technologies because you don't know when some incidents occur, and you may fail to recognize them. With Bitdefender GravityZone EDR, you have to always keep a watch over it as it is an EDR solution through the security operations center since EDR tools are more for detection than prevention.

Based on the availability of the product in my region, I rate the overall product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Cybersecurity Lead Consultant at Netconetworks
Reseller
Aug 23, 2023
Cheaper than Kaspersky but need improvement in stability
Pros and Cons
  • "Bitdefender GravityZone EDR's installation is straightforward."
  • "Bitdefender GravityZone EDR needs to be more stable."

    What needs improvement?

    Bitdefender GravityZone EDR needs to be more stable. 

    For how long have I used the solution?

    I have been working with the solution for two to three years. 

    What do I think about the stability of the solution?

    I rate the tool's stability a nine out of ten. 

    What do I think about the scalability of the solution?

    How was the initial setup?

    Bitdefender GravityZone EDR's installation is straightforward. 

    What's my experience with pricing, setup cost, and licensing?

    Bitdefender GravityZone EDR is cheaper than Kaspersky. There are no additional costs apart from licensing ones. 

    What other advice do I have?

    I rate the product an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Bitdefender GravityZone EDR
    August 2026
    Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
    908,800 professionals have used our research since 2012.
    Microsoft Sales Specialist at Mustek Limited
    Real User
    Jun 23, 2023
    A stable solution that provides cybersecurity and protects data
    Pros and Cons
    • "The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection."
    • "Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment."

    What is our primary use case?

    Our customers use Bitdefender GravityZone Ultra for cybersecurity, to protect their environment, and to protect their data.

    What is most valuable?

    The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection.

    What needs improvement?

    Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment.

    What do I think about the stability of the solution?

    I rate Bitdefender GravityZone Ultra an eight out of ten for stability.

    What do I think about the scalability of the solution?

    I rate Bitdefender GravityZone Ultra an eight out of ten for scalability.

    I've got different customers with an environment of up to three hundred to three thousand users.

    How was the initial setup?

    I'm not in a technical position, but the responses from our customers tell us that Bitdefender GravityZone Ultra's deployment is easy.

    What was our ROI?

    We have seen a return on investment with Bitdefender GravityZone Ultra.

    What's my experience with pricing, setup cost, and licensing?

    Bitdefender GravityZone Ultra's pricing is competitive in the market.

    What other advice do I have?

    I am a distributor partner with Bitdefender GravityZone Ultra.

    Overall, I rate Bitdefender GravityZone Ultra a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    BDM at Vision IT
    Real User
    Apr 13, 2023
    Easy to use and has complex features leading to good work efficiency
    Pros and Cons
    • "It is a very stable solution."
    • "They should improve the solution's patch management feature."

    What is most valuable?

    The solution is easy to use and has complex features leading to excellent work efficiency.

    What needs improvement?

    They should improve the solution's patch management feature. Also, they should work on business model encryption.

    For how long have I used the solution?

    We have been using the solution for four years.

    What do I think about the stability of the solution?

    The solution is very stable.

    What do I think about the scalability of the solution?

    We have small and enterprise companies as our customers using the solution.

    How are customer service and support?

    The technical support of the solution is good.

    How was the initial setup?

    It is easy to implement the solution. It needs two or three weeks to complete the process.

    What about the implementation team?

    The solution is implemented in-house by two technical specialists.

    What's my experience with pricing, setup cost, and licensing?

    The solution's price is mid-ranged. Its license costs around $10-15 dollars. Also, we need to buy a subscription for additional services.

    What other advice do I have?

    I recommend the solution to others and rate it as an eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    IT Specialist at Xpert Systems Shpk
    Real User
    Jan 24, 2023
    Straightforward to implement, easy to access and use, and has many features, such as VPN, web filtering, and email filtering
    Pros and Cons
    • "Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering. The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use."
    • "What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product."

    What is our primary use case?

    I work in IT, so I'm an end user and an implementer of Bitdefender GravityZone Ultra for other end users. I'm using the software as an antivirus.

    What is most valuable?

    What I like best about Bitdefender GravityZone Ultra is its antivirus feature.

    The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use.

    It is also valuable that Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering.

    What needs improvement?

    What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product.

    For how long have I used the solution?

    I've been using Bitdefender GravityZone Ultra for three months.

    What do I think about the stability of the solution?

    Stability-wise, Bitdefender GravityZone Ultra is okay.

    What do I think about the scalability of the solution?

    Bitdefender GravityZone Ultra is a scalable product.

    How are customer service and support?

    I have yet to use Bitdefender GravityZone Ultra support.

    How was the initial setup?

    It's super easy to set up Bitdefender GravityZone Ultra. The process takes two to three minutes.

    The software was easy to set up because my company is an official partner of Bitdefender. I buy Bitdefender GravityZone Ultra for the end user, and then I set up an account for the end user on the Bitdefender site, download the trial, and then put in the license key, and that's it.

    What's my experience with pricing, setup cost, and licensing?

    The pricing for Bitdefender GravityZone Ultra is not that high. It's okay for the service it gives, so I would download it on my personal computer and buy it for myself as a customer.

    Apart from the standard licensing fees, there could be extra costs based on the features. Pricing for small businesses and enterprises differs, but another department is responsible for the financial side, so I don't know much about it.

    I remembered wanting to sell the Bitdefender GravityZone Ultra family pack but couldn't get the pricing.

    What other advice do I have?

    I've been working on some projects to find the best solution for different companies to implement suitable firewalls and routers based on various characteristics—for example, applicability, pricing, and functionality. I've been looking into it and saw that a specific product could be better when implemented for a particular industry. For example, it's not worth buying a Palo Alto firewall for a mid-range business when I can integrate Bitdefender or Fortinet.

    I'm working with Bitdefender GravityZone Ultra.

    I would recommend Bitdefender GravityZone Ultra to others because of its price and features; plus, it's a simple solution, though that's still dependent on your devices and what you want to use it for. The product is okay for personal and mid-range business use, but I'm not sure how it is with large enterprises and government institutions.

    I would rate Bitdefender GravityZone Ultra as eight out of ten, but it's not because I have a bad opinion of it. It's because I haven't used it for a long time, and every company has room for improvement, so I'm giving the software the benefit of the doubt.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Implementer
    PeerSpot user
    Just Asking - PeerSpot reviewer
    Owner at FirewallHire.com
    Real User
    Aug 4, 2022
    A solution with endpoint protection and a scalable and easy setup
    Pros and Cons
    • "It was easy to set up."
    • "It is a usable program that works."
    • "The product can be improved by identifying errors."

    What is our primary use case?

    We primarily use this solution for endpoint protection.

    What is most valuable?

    The most valuable feature is that it works great with machines.

    What needs improvement?

    The product can be improved by identifying errors. Sometimes, the product has issues but does not show error messages, and we have to check the console to find the issues. Therefore, it is difficult to identify problems and how they can be solved.

    For how long have I used the solution?

    We have been using this solution for two years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    How are customer service and support?

    I can't comment on my experience with customer service and support because we have our own local support.

    How was the initial setup?

    It was easy to set up and deployment took about 20 minutes.

    What's my experience with pricing, setup cost, and licensing?

    The licensing cost is four euros per month.

    What other advice do I have?

    I rate this solution an eight out of ten. It is a usable program that works.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    HenryKituyi - PeerSpot reviewer
    Program officer at Huduma
    Real User
    Jul 24, 2022
    Reliable and expandable but the setup was difficult
    Pros and Cons
    • "It's a very stable solution."
    • "The solution is stable, with no bugs or glitches, and it doesn’t crash or freeze, making it very reliable for our approximately 700 users."
    • "There was a bit of a problem deploying."
    • "We did struggle with the initial setup."

    What is our primary use case?

    The solution is basically for endpoint security and, of course, at the server level.

    What is most valuable?

    It's a very stable solution.

    The product can scale. 

    What needs improvement?

    There was a bit of a problem deploying. However, that was resolved. As it is now, we are at the stage of deploying it to the end-users.

    For how long have I used the solution?

    Myself, I’ve been using the solution for three months.

    What do I think about the stability of the solution?

    The solution is stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable.

    What do I think about the scalability of the solution?

    The solution can scale well. It’s expandable.

    We have approximately 700 users on the solution.

    How was the initial setup?

    We did struggle with the initial setup.

    We deployed the solution on and off. However, the deployment took about three days in total. There were some gaps in between going back and forth with things.

    We have about 20 technical people on staff that are able to handle deployment and maintenance.

    What's my experience with pricing, setup cost, and licensing?

    Someone else handles the licensing. I can’t speak to the exact pricing.

    What other advice do I have?

    I'm just also getting acquainted with it as this is a new deployment.

    I don't work with it directly myself. However, it is used in my company. I’m an end-user.

    This solution is so new that it’s hard for me to recommend it just yet. Once I settle with it, then I'd be in a position to offer more insights into how it works.

    I’d rate the solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Information Security Officer at GlobalSign
    Vendor
    Jun 5, 2022
    Anti-malware software deployed on all endpoints for security
    Pros and Cons
    • "The most valuable features are the anti-malware and firewall policies, and the runtime scans and execution have been beneficial to our business."
    • "The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender."

    What is our primary use case?

    We use this solution for the anti-malware. We intend to replace Bitdefender with Windows Defender gradually. Bitdefender is deployed on all our endpoints.

    What is most valuable?

    The most valuable features are the anti-malware and firewall policies. The runtime scans and execution have been beneficial to our business.

    What needs improvement?

    Windows Defender is becoming a default component of the Windows operating system. The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender.

    They need to increase their capability to scan cloud services.

    For how long have I used the solution?

    I have been using this solution for six years.

    What do I think about the stability of the solution?

    This is a stable solution. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How are customer service and support?

    We faced issues in the past with customer support for this solution as we waited a long time for replies to emails. 

    How would you rate customer service and support?

    Positive

    What other advice do I have?

    I would recommend the cloud version of this solution because it is much more scalable. Bitdefender is a good product but there are other good competitors so it all depends on the use case.

    I would rate the on-prem version an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Saijeet Kalpoth - PeerSpot reviewer
    Regional Manager at Informa Solutions Pte Ltd
    Real User
    May 23, 2022
    Stable and scalable but pricing and performance could be improved
    Pros and Cons
    • "The setup was easy."
    • "I use GravityZone Ultra as an endpoint security solution."
    • "Areas for improvement would be performance and pricing."

    What is our primary use case?

    I use GravityZone Ultra as an endpoint security solution.

    What needs improvement?

    Areas for improvement would be performance and pricing.

    What do I think about the stability of the solution?

    This solution is scalable.

    What do I think about the scalability of the solution?

    GravityZone Ultra is stable.

    How was the initial setup?

    The setup was easy.

    What other advice do I have?

    I would recommend GravityZone Ultra to others, and I would rate it seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1472157 - PeerSpot reviewer
    Co-Founder & Managing Director at a tech services company with 11-50 employees
    Real User
    Feb 9, 2022
    I like how short the implementation time is
    Pros and Cons
    • "I like GravityZone's short implementation time, as it takes only a day at most."
    • "Other solutions are cheaper than GravityZone."

    What is our primary use case?

    We use GravityZone Ultra for end-user protection.

    For how long have I used the solution?

    We've been working with GravityZone for about two and a half, maybe three years.

    What do I think about the scalability of the solution?

    GravityZone's scalability is good enough for us. In total, we have thousands of end-users.

    How are customer service and support?

    My experience with Bitdefender support has been good so far.

    How was the initial setup?

    I like GravityZone's short implementation time. It takes only a day, at most.

    What about the implementation team?

    We deploy in-house using our own team.

    What's my experience with pricing, setup cost, and licensing?

    We pay an annual license. GravityZone is about average in terms of affordability. Other solutions are cheaper than GravityZone. However, I think it's a good value for the price.

    What other advice do I have?

    I rate GravityZone nine out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Bitdefender GravityZone EDR Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2026
    Buyer's Guide
    Download our free Bitdefender GravityZone EDR Report and get advice and tips from experienced pros sharing their opinions.