The primary use case is for endpoint security.
Senior Network Manager at Denis Enterprises
It is very scalable; the sky is the limit
Pros and Cons
- "The product is stable. It has a small footprint, but it does a lot of heavy lifting."
- "The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior."
What is our primary use case?
How has it helped my organization?
It is so automated that it runs itself.
What is most valuable?
- Unified malware threat detection
- Sandboxing
- Firewall
These are all built into the product.
What needs improvement?
The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior.
Buyer's Guide
Bitdefender GravityZone EDR
May 2025

Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is stable. It has a small footprint, but it does a lot of heavy lifting.
What do I think about the scalability of the solution?
It is very scalable; the sky is the limit.
How are customer service and support?
The technical support is good. We use a third-party partner who deals directly with their technical support. I have never dealt directly with them.
How was the initial setup?
The initial setup is very straightforward. It is a basic installation on the endpoint, which is all sucked up into the endpoint console, so you can get all your basic analytics right there.
What was our ROI?
We have seen ROI. We have seen a decrease by minutes in the mean time to detect or respond to threats.
What's my experience with pricing, setup cost, and licensing?
The price is per license per endpoint. The price is different for everyone, but we find the price is cheap for us.
What other advice do I have?
I would recommend this solution.
Overall, it is lightweight. It does a lot of heavy lifting in a short, small package, which is what I like about it. It doesn't bring down the end user, like some of these endpoint security products, which really suck up resources from the end user. BitDefender doesn't, so that's important to me.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.

Owner at Providing Excellence through Technology
Helps to find lateral movements in network but can be resource-intensive
Pros and Cons
- "The tool alerts about lateral internet movements."
- "The solution is sometimes resource-intensive."
What is most valuable?
The tool alerts about lateral internet movements.
What needs improvement?
The solution is sometimes resource-intensive.
For how long have I used the solution?
I have been using the solution for two and a half years.
What's my experience with pricing, setup cost, and licensing?
I have very good pricing for the solution, which is one of the reasons why I am not switching to other products. I rate the tool's pricing a two out of ten.
What other advice do I have?
I rate Bitdefender GravityZone EDR an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Bitdefender GravityZone EDR
May 2025

Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
Microsoft Sales Specialist at Mustek Limited
A stable solution that provides cybersecurity and protects data
Pros and Cons
- "The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection."
- "Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment."
What is our primary use case?
Our customers use Bitdefender GravityZone Ultra for cybersecurity, to protect their environment, and to protect their data.
What is most valuable?
The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection.
What needs improvement?
Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment.
What do I think about the stability of the solution?
I rate Bitdefender GravityZone Ultra an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Bitdefender GravityZone Ultra an eight out of ten for scalability.
I've got different customers with an environment of up to three hundred to three thousand users.
How was the initial setup?
I'm not in a technical position, but the responses from our customers tell us that Bitdefender GravityZone Ultra's deployment is easy.
What was our ROI?
We have seen a return on investment with Bitdefender GravityZone Ultra.
What's my experience with pricing, setup cost, and licensing?
Bitdefender GravityZone Ultra's pricing is competitive in the market.
What other advice do I have?
I am a distributor partner with Bitdefender GravityZone Ultra.
Overall, I rate Bitdefender GravityZone Ultra a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Managing Director at Zolitron Technology
Detailed central controls, highly stable and scalable
Pros and Cons
- "It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial."
- "The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved."
How has it helped my organization?
Bitdefender GravityZone Ultra is a comprehensive cybersecurity solution. It includes antivirus, protection against Trojans, ransomware, malware, and web threats on local machines. It provides firewall and network protection for endpoint devices.
We want to have total protection for every endpoint.
What is most valuable?
It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial.
What needs improvement?
The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved.
For how long have I used the solution?
I have been using Bitdefender GravityZone Ultra for approximately two years.
What do I think about the stability of the solution?
We had some small issues with the stability but it was not major issue.
The stability of Bitdefender GravityZone Ultra is a nine out of ten.
What do I think about the scalability of the solution?
We have approximately 15 people using this solution, we do not have a large company.
We have some clients with 150 endpoints and others with 30 using the solution.
The scalability of Bitdefender GravityZone Ultra is a ten out of ten.
How are customer service and support?
I rate the support from Bitdefender GravityZone Ultra a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used other solutions that are at the same level as Bitdefender GravityZone Ultra.
How was the initial setup?
The initial setup of Bitdefender GravityZone Ultra is not overly difficult, but if you enter details in the configuration it can become more difficult.
The deployment process was relatively straightforward. We set up the account, connected to the local internet, and synchronized our users. We utilized the Bitdefender GravityZone Ultra server to automatically deploy the solution to all synchronized users. It was a simple process. The whole process two days to complete including configuration.
I rate the initial setup of Bitdefender GravityZone Ultra an eight out of ten.
What about the implementation team?
We deploy the solution for our customers and we typically use one person for the deployment.
What was our ROI?
Using only one technical staff to maintain the solution results in a good return on investment and is not difficult to manage.
I rate the ROI of Bitdefender GravityZone Ultra an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
There are different versions of the solution, such as Ultra and Elite. The separate versions come with different functionality and modules.
I rate the price of Bitdefender GravityZone Ultra a seven out of ten.
What other advice do I have?
The maintenance mainly involves reviewing logs and notifications generated by the GravityZone console. This includes checking for issues such as viruses or suspicious activity. Depending on the organization's changes, some configuration settings may need to be adjusted. While it's not a difficult task, it does require some time to maintain the system properly.
If you have approximately 300 to 400 endpoints the maintenance can be done by one person.
The company offers excellent training for partners and clients, which makes it much easier to deploy the solution. The initial training on the solution is crucial.
I rate Bitdefender GravityZone Ultra a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Manager at voluntis
Simple deployment and is simple to use
Pros and Cons
- "The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer."
- "The cryptosystem could be improved a bit."
What is most valuable?
The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer.
What needs improvement?
At the moment, I do not have enough experience with the solution to know what needs to be improved. The cryptosystem could be improved a bit.
For how long have I used the solution?
I've been using the solution since January.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and technical support?
I have contacted technical support in the past. I was very stuck when we started a project in terms of the configuration. Their response was quick and came with good technical support.
Which solution did I use previously and why did I switch?
Before using Bitdefender, we were using Sophos. It's a very similar system to other firewall appliances. It was a full appliance with everything on it, and we decided to not switch but split all the systems from Sophos to different appliances for better security and improvement of the company.
How was the initial setup?
The initial setup was easy. You just need to read some of the communication and hit it to deploy and it permits on the system. We deployed it to more than 150 users. They are all end users. We have only a few admins.
Which other solutions did I evaluate?
Before choosing the platform we evaluated other technologies like Palo Alto Traps. It was a bit different. We chose our solution because it was very simple to use, to deploy, and it was really good for our needs.
What other advice do I have?
At the moment everything is good for me. It's really simple to use it.
I would rate this solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CISO at BRD-Groupe Societe Generale SA
Near real-time signature updates and workstation analysis are key features for us
Pros and Cons
- "One of the most valuable features is the signature updating in near real-time."
- "What's happening now in this field is artificial intelligence, the behavior part. That is now the trend in many products, including Bitdefender, and this is where the product needs improvement."
What is our primary use case?
POC on an sample of workstations on various profiles
How has it helped my organization?
We tested it in a laboratory, not yet in real life, and we ran Zero-day. The antivirus found that it was trying to write in a particular memory zone. It blocked the payload to prevent it from executing it. It did so even though it was a Zero-day, meaning that it was not known at that moment by any antivirus on the market.
What is most valuable?
One of the most valuable features is the signature updating in near real-time. Also, the behavior of the processes - what's happening on the work station, which is not necessarily signature based - gives us a compartmentalized level of analysis.
What needs improvement?
The solution performed very well in handling threats, antivirus is baseline for any organization and it is very dangerous not to take care of the basics.
We would like to see more improvements on the reporting side, such as more granular or customization abilities, or compliance-ready template reports.
For how long have I used the solution?
Trial/evaluations only.
What do I think about the stability of the solution?
The stability is good. There have been no particular consequences or conflicts with other programs. At the end of the day, the stability is good.
What do I think about the scalability of the solution?
It's working on all Window systems, so from this point of view there are no restrictions.
How are customer service and technical support?
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had any questions or issues. They invited us to tell them whether everything was okay. They also visited us onsite, to discuss and analyze our security.
Which solution did I use previously and why did I switch?
This is a complementary solution, it was not intended to replace a particular solution.
How was the initial setup?
The initial setup was quite simple, and then it was integrated with Microsoft's official deployment system. You don't have to go to any workstation to do the setup. It is automatic.
What about the implementation team?
The deployment was done directly with Bitdefender.
What was our ROI?
It has been supporting the business' activity. That is the objective of a security solution, and to do so without incident, detecting and preventing whenever a threat arises. I can't say that this solution has increased business activity, because there is not a direct connection between business activity and the solution. However, the objective, enabling the business to do its job, has been achieved.
Security is like insurance. When you pay car insurance there is no return on your investment. You pay for the insurance because you need the car.
What's my experience with pricing, setup cost, and licensing?
Licensing is done on a yearly basis and it's workstation-based. The actual price is confidential. There are no additional costs beyond the standard license.
Which other solutions did I evaluate?
yes - Symantec, Mcafee, Avast
What other advice do I have?
Take this solution into consideration. Evaluate it, analyze it, do a PoC, and then make a decision. Having this solution in your portfolio, or at least having analyzed it, is important.
We tested the antivirus part of the solution and the EDR, Endpoint Detection and Response. We have not yet tested social-for-clients, but we are interested in adopting this software. It should help with confidence, for ideal trust, which would be a good step forward in the market for protection of clients' terminal workstations.
I would rate the product at eight out ten. It is on the right track. It still needs the improvements I mentioned.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at Dejpaad
Great performance, good support, and simple to set up
Pros and Cons
- "The pricing is reasonable."
- "We would like to see a more advanced dashboard."
What is our primary use case?
I primarily use the solution for server farms.
What is most valuable?
The value is good. It's worth the cost. The pricing is reasonable.
It offers good performance.
The solution is very simple to set up.
It's stable.
Technical support is good.
What needs improvement?
I can't say I am aware of areas that need improvement. It's good overall.
We would like to see a more advanced dashboard. Right now, it is very simple and not very advanced. I cannot search for or change things very easily.
For how long have I used the solution?
I've been using the solution for about two or three years.
What do I think about the stability of the solution?
We have found the performance of the product to be very good. it's reliable and stable. I'd rate the overall stability nine out of ten.
What do I think about the scalability of the solution?
The scalability is very good. It can expand as needed. We have about 1,000 users on the product currently. We may increase usage in the future.
How are customer service and support?
The support is very good, and we are satisfied with their level of assistance.
Which solution did I use previously and why did I switch?
I also use Kaspersky. I've used it for about ten years versus the two or three I've used GravityZone for.
We did not use any other EDR solution previously.
How was the initial setup?
The solution is simple and straightforward to set up. It's not overly complex.
It only took us about a day to set up the solution.
What about the implementation team?
Usually, the company can manage the initial setup itself. If any troubleshooting is needed, our team can handle it.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine. We find it to be worth the cost.
You need to pay for the license annually.
What other advice do I have?
I'd recommend the solution to others. I'd rate it nine out of ten overall.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cybersecurity Lead Consultant at Netconetworks
Cheaper than Kaspersky but need improvement in stability
Pros and Cons
- "Bitdefender GravityZone EDR's installation is straightforward."
- "Bitdefender GravityZone EDR needs to be more stable."
What needs improvement?
Bitdefender GravityZone EDR needs to be more stable.
For how long have I used the solution?
I have been working with the solution for two to three years.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
Bitdefender GravityZone EDR is scalable.
How was the initial setup?
Bitdefender GravityZone EDR's installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
Bitdefender GravityZone EDR is cheaper than Kaspersky. There are no additional costs apart from licensing ones.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: May 2025
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