We are mainly using the solution for management because it contains a variety of different tools. For example, it has EDR and NTSA which are integrated into the solution enabling it to monitor threats on the network and the endpoint site. Additionally, we are using it because of the Patch Management encryption module tool. It essentially provides what we need in terms of our next-generation endpoint.
General Manager at Kristel
Thorough detection, great flexibility, and straightforward setup
Pros and Cons
- "The most valuable features are the solution's thorough detection and ease of use."
- "In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution."
What is our primary use case?
What is most valuable?
The most valuable features are the solution's thorough detection and ease of use.
What needs improvement?
In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution.
In a future release, they should include mobile devices within the cloud setup.
For how long have I used the solution?
I have used Bitdefender GravityZone Ultra for three years.
Buyer's Guide
Bitdefender GravityZone EDR
July 2025
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What do I think about the stability of the solution?
We find the solution to be stable. We have not experienced anything to be alarmed about during the time we have used it.
What do I think about the scalability of the solution?
The solution is easy to scale. The growth of our company requires only to request for more licenses and does not require additional cost.
How are customer service and support?
The solution has a local technical support office that responds within 30 minutes, which is satisfactory.
I would rate the technical support of Bitdefender GravityZone Ultra an eight out of ten.
Which solution did I use previously and why did I switch?
I have used McAfee, Kaspersky, and ESET.
How was the initial setup?
The initial setup of the solution was very simple and straightforward. The installation was finished within a day by our technical team.
What about the implementation team?
The solution requires a technical team for deployment. The team is able to advance it up to the directory, it is very simple.
The solution does not require much maintenance because the updates happen automatically. However, there are two engineers involved in administration when there is anything requiring attention. For example, when there is a new feature that we want to enable.
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive but there are cheaper options in the market. In terms of competitiveness, the price is reasonable with no other additional costs besides the licensing fees.
What other advice do I have?
I recommend the solution because it has great flexibility and the agility of the solution over time is great.
I rate Bitdefender GravityZone Ultra an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Owner at Providing Excellence through Technology
Helps to find lateral movements in network but can be resource-intensive
Pros and Cons
- "The tool alerts about lateral internet movements."
- "The solution is sometimes resource-intensive."
What is most valuable?
The tool alerts about lateral internet movements.
What needs improvement?
The solution is sometimes resource-intensive.
For how long have I used the solution?
I have been using the solution for two and a half years.
What's my experience with pricing, setup cost, and licensing?
I have very good pricing for the solution, which is one of the reasons why I am not switching to other products. I rate the tool's pricing a two out of ten.
What other advice do I have?
I rate Bitdefender GravityZone EDR an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Bitdefender GravityZone EDR
July 2025
Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
GRC & Cyber Security Consultant at Merlink
An easy-to-setup solution with good stability
Pros and Cons
- "It efficiently investigates security incidents."
- "They should include the Hebrew language for its technical support in terms of communication."
What is our primary use case?
We use the solution to identify the source of the threat in case of a malware attack.
What is most valuable?
The solution's most valuable feature is its ability to investigate the security incident, including the sequence of events and its initial trigger point.
What needs improvement?
The solution's technical support in terms of communication could be provided in the Hebrew language.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable. It encountered downtime issues a while back but hasn't affected the systems.
What do I think about the scalability of the solution?
The solution is scalable for small and medium businesses.
How are customer service and support?
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew language in terms of communication.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is easy to set up. We have to copy the active directories and follow a few steps. It takes a maximum of 15 minutes to complete.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Senior Network Engineer at Dejpaad
Great performance, good support, and simple to set up
Pros and Cons
- "The pricing is reasonable."
- "We would like to see a more advanced dashboard."
What is our primary use case?
I primarily use the solution for server farms.
What is most valuable?
The value is good. It's worth the cost. The pricing is reasonable.
It offers good performance.
The solution is very simple to set up.
It's stable.
Technical support is good.
What needs improvement?
I can't say I am aware of areas that need improvement. It's good overall.
We would like to see a more advanced dashboard. Right now, it is very simple and not very advanced. I cannot search for or change things very easily.
For how long have I used the solution?
I've been using the solution for about two or three years.
What do I think about the stability of the solution?
We have found the performance of the product to be very good. it's reliable and stable. I'd rate the overall stability nine out of ten.
What do I think about the scalability of the solution?
The scalability is very good. It can expand as needed. We have about 1,000 users on the product currently. We may increase usage in the future.
How are customer service and support?
The support is very good, and we are satisfied with their level of assistance.
Which solution did I use previously and why did I switch?
I also use Kaspersky. I've used it for about ten years versus the two or three I've used GravityZone for.
We did not use any other EDR solution previously.
How was the initial setup?
The solution is simple and straightforward to set up. It's not overly complex.
It only took us about a day to set up the solution.
What about the implementation team?
Usually, the company can manage the initial setup itself. If any troubleshooting is needed, our team can handle it.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine. We find it to be worth the cost.
You need to pay for the license annually.
What other advice do I have?
I'd recommend the solution to others. I'd rate it nine out of ten overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Zolitron Technology
Detailed central controls, highly stable and scalable
Pros and Cons
- "It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial."
- "The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved."
How has it helped my organization?
Bitdefender GravityZone Ultra is a comprehensive cybersecurity solution. It includes antivirus, protection against Trojans, ransomware, malware, and web threats on local machines. It provides firewall and network protection for endpoint devices.
We want to have total protection for every endpoint.
What is most valuable?
It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial.
What needs improvement?
The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved.
For how long have I used the solution?
I have been using Bitdefender GravityZone Ultra for approximately two years.
What do I think about the stability of the solution?
We had some small issues with the stability but it was not major issue.
The stability of Bitdefender GravityZone Ultra is a nine out of ten.
What do I think about the scalability of the solution?
We have approximately 15 people using this solution, we do not have a large company.
We have some clients with 150 endpoints and others with 30 using the solution.
The scalability of Bitdefender GravityZone Ultra is a ten out of ten.
How are customer service and support?
I rate the support from Bitdefender GravityZone Ultra a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used other solutions that are at the same level as Bitdefender GravityZone Ultra.
How was the initial setup?
The initial setup of Bitdefender GravityZone Ultra is not overly difficult, but if you enter details in the configuration it can become more difficult.
The deployment process was relatively straightforward. We set up the account, connected to the local internet, and synchronized our users. We utilized the Bitdefender GravityZone Ultra server to automatically deploy the solution to all synchronized users. It was a simple process. The whole process two days to complete including configuration.
I rate the initial setup of Bitdefender GravityZone Ultra an eight out of ten.
What about the implementation team?
We deploy the solution for our customers and we typically use one person for the deployment.
What was our ROI?
Using only one technical staff to maintain the solution results in a good return on investment and is not difficult to manage.
I rate the ROI of Bitdefender GravityZone Ultra an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
There are different versions of the solution, such as Ultra and Elite. The separate versions come with different functionality and modules.
I rate the price of Bitdefender GravityZone Ultra a seven out of ten.
What other advice do I have?
The maintenance mainly involves reviewing logs and notifications generated by the GravityZone console. This includes checking for issues such as viruses or suspicious activity. Depending on the organization's changes, some configuration settings may need to be adjusted. While it's not a difficult task, it does require some time to maintain the system properly.
If you have approximately 300 to 400 endpoints the maintenance can be done by one person.
The company offers excellent training for partners and clients, which makes it much easier to deploy the solution. The initial training on the solution is crucial.
I rate Bitdefender GravityZone Ultra a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Microsoft Sales Specialist at Mustek Limited
A stable solution that provides cybersecurity and protects data
Pros and Cons
- "The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection."
- "Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment."
What is our primary use case?
Our customers use Bitdefender GravityZone Ultra for cybersecurity, to protect their environment, and to protect their data.
What is most valuable?
The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection.
What needs improvement?
Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment.
What do I think about the stability of the solution?
I rate Bitdefender GravityZone Ultra an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Bitdefender GravityZone Ultra an eight out of ten for scalability.
I've got different customers with an environment of up to three hundred to three thousand users.
How was the initial setup?
I'm not in a technical position, but the responses from our customers tell us that Bitdefender GravityZone Ultra's deployment is easy.
What was our ROI?
We have seen a return on investment with Bitdefender GravityZone Ultra.
What's my experience with pricing, setup cost, and licensing?
Bitdefender GravityZone Ultra's pricing is competitive in the market.
What other advice do I have?
I am a distributor partner with Bitdefender GravityZone Ultra.
Overall, I rate Bitdefender GravityZone Ultra a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
BDM at Vision IT
Easy to use and has complex features leading to good work efficiency
Pros and Cons
- "It is a very stable solution."
- "They should improve the solution's patch management feature."
What is most valuable?
The solution is easy to use and has complex features leading to excellent work efficiency.
What needs improvement?
They should improve the solution's patch management feature. Also, they should work on business model encryption.
For how long have I used the solution?
We have been using the solution for four years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
We have small and enterprise companies as our customers using the solution.
How are customer service and support?
The technical support of the solution is good.
How was the initial setup?
It is easy to implement the solution. It needs two or three weeks to complete the process.
What about the implementation team?
The solution is implemented in-house by two technical specialists.
What's my experience with pricing, setup cost, and licensing?
The solution's price is mid-ranged. Its license costs around $10-15 dollars. Also, we need to buy a subscription for additional services.
What other advice do I have?
I recommend the solution to others and rate it as an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Specialist at Xpert Systems Shpk
Straightforward to implement, easy to access and use, and has many features, such as VPN, web filtering, and email filtering
Pros and Cons
- "Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering. The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use."
- "What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product."
What is our primary use case?
I work in IT, so I'm an end user and an implementer of Bitdefender GravityZone Ultra for other end users. I'm using the software as an antivirus.
What is most valuable?
What I like best about Bitdefender GravityZone Ultra is its antivirus feature.
The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use.
It is also valuable that Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering.
What needs improvement?
What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product.
For how long have I used the solution?
I've been using Bitdefender GravityZone Ultra for three months.
What do I think about the stability of the solution?
Stability-wise, Bitdefender GravityZone Ultra is okay.
What do I think about the scalability of the solution?
Bitdefender GravityZone Ultra is a scalable product.
How are customer service and support?
I have yet to use Bitdefender GravityZone Ultra support.
How was the initial setup?
It's super easy to set up Bitdefender GravityZone Ultra. The process takes two to three minutes.
The software was easy to set up because my company is an official partner of Bitdefender. I buy Bitdefender GravityZone Ultra for the end user, and then I set up an account for the end user on the Bitdefender site, download the trial, and then put in the license key, and that's it.
What's my experience with pricing, setup cost, and licensing?
The pricing for Bitdefender GravityZone Ultra is not that high. It's okay for the service it gives, so I would download it on my personal computer and buy it for myself as a customer.
Apart from the standard licensing fees, there could be extra costs based on the features. Pricing for small businesses and enterprises differs, but another department is responsible for the financial side, so I don't know much about it.
I remembered wanting to sell the Bitdefender GravityZone Ultra family pack but couldn't get the pricing.
What other advice do I have?
I've been working on some projects to find the best solution for different companies to implement suitable firewalls and routers based on various characteristics—for example, applicability, pricing, and functionality. I've been looking into it and saw that a specific product could be better when implemented for a particular industry. For example, it's not worth buying a Palo Alto firewall for a mid-range business when I can integrate Bitdefender or Fortinet.
I'm working with Bitdefender GravityZone Ultra.
I would recommend Bitdefender GravityZone Ultra to others because of its price and features; plus, it's a simple solution, though that's still dependent on your devices and what you want to use it for. The product is okay for personal and mid-range business use, but I'm not sure how it is with large enterprises and government institutions.
I would rate Bitdefender GravityZone Ultra as eight out of ten, but it's not because I have a bad opinion of it. It's because I haven't used it for a long time, and every company has room for improvement, so I'm giving the software the benefit of the doubt.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Implementer
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