BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.
| Product | Mindshare (%) |
|---|---|
| BMC Helix CMDB | 8.8% |
| Device42 | 26.5% |
| ServiceNow CMDB | 26.0% |
| Other | 38.7% |
BMC Helix CMDB was previously known as Atrium CMDB.
Brookfield
| Author info | Rating | Review Summary |
|---|---|---|
| ITSM Consultant at Smart IT Service | 4.0 | BMC Atrium CMDB stores configuration items, both physical and logical, and maintains their relationships, facilitating service model building. Its user-friendly interface and relational model enhance IT asset management. Unlike ServiceNow, BMC recently transitioned to cloud installations. |
| BMC Remedy Consultant at a tech services company with 1-10 employees | 4.0 | We use BMC Atrium CMDB for managing configurations, and its people association feature is highly valuable for assigning CIs. However, improvement is needed in handling duplicate records when loading data from third-party tools. It's better than ServiceNow in features. |
| ITSM Consultant at Smart IT Service | 5.0 | No summary available |
| BMC Remedy Consultant at a energy/utilities company with 5,001-10,000 employees | 5.0 | No summary available |
| Lead Programmer Analyst at a financial services firm with 5,001-10,000 employees | 5.0 | I use this for asset tracking, which has greatly improved our real-time view. Its precedence and normalization rules are valuable. However, I wish for a more streamlined interface, consistent with other BMC Remedy products. |
| Business Support System Engineer at a comms service provider with 201-500 employees | 4.5 | I find Atrium CMDB great for mapping networks and managing data, especially with Atrium Integrator. It's a comprehensive tool, though I'm awaiting the enhanced UI in the new release. |
