We decided to use BrowserStack to analyze how the device works.
Principal AQA Lead at a computer software company with 1,001-5,000 employees
A widely used solution with a good model device factory but may be difficult for a new user to understand
Pros and Cons
- "We like the model device factory for iOS and Android devices."
- "It is difficult to use for someone who has little to no experience."
What is our primary use case?
How has it helped my organization?
BrowserStack is widely used across the market and has a large community. So if we have any questions on how to integrate it, we have a wide range of engineers we can ask. A competitor Sauce Labs, was very popular five years ago, but people are not as confident with that solution as they are with BrowserStack.
What is most valuable?
We like the model device factory for iOS and Android devices. For example, Samsung mobile phones. Usually, you have to have a wide range of EL devices which is expensive for almost all applications in the hybrid model. Hybrid model applications mostly have problems with the latest devices and versions of operating systems. So, BrowserStack is ahead of the competition in regard to integration with the latest operating systems on mobile devices.
What needs improvement?
It is difficult to use for someone who has little to no experience. We want to see the EZT for testers that can be easily applicable to solutions. It has been done in AWS, where you open the AWS docs and can download to read all the information about the features and supported languages. This will make it more comfortable for those without experience with the integration.
Regarding additional features, we would like an EZT for testers that can be easily applicable to their solutions. It has been done in AWS, where we just open the AWS docs and can download all the information about features and supported languages.
BrowserStack is deployed on cloud, and we have ten people using this solution in my organization. We completed the deployment in-house.
Buyer's Guide
BrowserStack
March 2025

Learn what your peers think about BrowserStack. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
For how long have I used the solution?
We've used the latest version for two weeks of active usage.
What do I think about the stability of the solution?
There have been complaints about the stability of a test versus a BrowserStack, but no real proof of that, so it may be too early to rate the stability since we just started using the solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
We have not needed technical support.
Which solution did I use previously and why did I switch?
We have used Docker, Kubernetes, AWS, EZ2, and Java.
How was the initial setup?
I rate the setup a four out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing for BrowserStack is fine. However, I am not involved in the licensing decisions, so I do not have specific details.
What other advice do I have?
I rate this solution a seven out of ten. Regarding advice, using BrowserStack depends on your needs and budget; if it is suitable based on your needs and budget, proceed to use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Software QA Engineer at Seven Peaks Software
Useful manual tests but could be more stable
Pros and Cons
- "The most valuable feature of BrowserStack is the ability to do manual testing."
- "BrowserStack operates at a slow pace, it could improve by making it faster."
What is our primary use case?
I use BrowserStack for functional testing.
What is most valuable?
The most valuable feature of BrowserStack is the ability to do manual testing.
What needs improvement?
BrowserStack operates at a slow pace, it could improve by making it faster.
For how long have I used the solution?
I have been using BrowserStack for approximately three months.
What do I think about the stability of the solution?
BrowserStack sometimes works well and other times it is very slow. The stability could improve.
What do I think about the scalability of the solution?
We have 20 percent of our users in my company using BrowserStack.
How are customer service and support?
I have not used technical support from BrowserStack.
Which solution did I use previously and why did I switch?
I have not used another solution in the same category as BrowserStack.
What's my experience with pricing, setup cost, and licensing?
The price of BrowserStack is high.
I rate the price of BrowserStack a three out of five.
What other advice do I have?
I rate BrowserStack a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
BrowserStack
March 2025

Learn what your peers think about BrowserStack. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
Senior Software Engineer at a outsourcing company with 10,001+ employees
Great compatibility testing with good speed and performance
Pros and Cons
- "The speed of the solution and its performance are valuable."
- "We are struggling to do local testing."
What is our primary use case?
We deploy the solution on cloud.
What is most valuable?
The speed of the solution and its performance are valuable.
What needs improvement?
The solution can be improved by including local testing. We are struggling to do local testing because we are in the office, and we normally create issues when we test.
For how long have I used the solution?
We have been using the solution for approximately one year and are currently using the latest version.
What do I think about the stability of the solution?
The solution is stable. I rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I rate it an eight out of ten. Five people in our organization currently utilize the solution.
How are customer service and support?
We have had a good experience with customer service and support, and they are very fast with resolving our issues. I rate them a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy, and we just need to log into BrowserStack and use a link that acts like a real browser or device. I rate it an eight out of ten.
What other advice do I have?
I rate the solution a nine out of ten. The solution is good but can be improved by including local testing. I recommend that users consider implementing the solution because of its compatibility testing and nice concept.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality Assurance Lead at Wiceline
Great product, scalable, easy to setup
Pros and Cons
- "I have found that BrowserStack is stable."
- "BrowserStack is scalable, but cost is significant for those living in Mexico."
What is our primary use case?
I use BrowerStack for performing automation tests.
What is most valuable?
The BrowserStack interface is easy to use and the webinar has a lot of information.
What needs improvement?
BrowserStack could have a better price, but good things have a price.
For how long have I used the solution?
I have been using BrowserStack for three years now.
What do I think about the stability of the solution?
I have found that BrowserStack is stable.
What do I think about the scalability of the solution?
BrowserStack is scalable, but cost is significant for those living in Mexico.
How was the initial setup?
The setup of BrowserStack was easy to implement.
What other advice do I have?
It would be great if BrowserStack came with a downloadable mobile device option. The adoption of new tools on BrowserStack would be helpful. Playwright is one of these tools currently offered by Microsoft. I would rate BrowserStack a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality assurance at SHEIZA CONSULTANCY
Offers wireless testing feature but challenging to replicate the real-time experience
Pros and Cons
- "It is a stable solution. There's no lagging and jittering."
- "There is room for improvement in pricing."
What is our primary use case?
The user experience is really good. We can integrate other SaaS and other stuff, like the banking service SaaS.
What is most valuable?
I have run the wireless testing process. The optimization in optics is good, and it automatically works well.
What needs improvement?
There is room for improvement in pricing.
For how long have I used the solution?
I've used it for a project for around three months, mostly for credit confirmation.
What do I think about the stability of the solution?
It's stable. Many organizations go for the largest plan because it's stable.
I would rate the stability an eight out of ten. There's no lagging and jittering.
What do I think about the scalability of the solution?
It is a scalable solution.
How was the initial setup?
The initial setup is easy. It's on the cloud, using real virtual devices.
What's my experience with pricing, setup cost, and licensing?
With respect to pricing, they are a bit expensive. I would rate the licensing model a six out of ten, where one is expensive, and ten is cheap. So, the price could be a bit decreased.
What other advice do I have?
Everyone has their own analysis. I advise them to analyze whether it's a good tool for their requirements before deploying it.
Overall, I would rate the solution a seven out of ten because it's difficult to replicate the way we experience BrowserStack on the spot on our virtual device. But because of its growing functionalities and features, we can't shift to multiple devices, so we have to go for BrowserStack.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead at Nagarro
Easy to set up and has good stability
Pros and Cons
- "The setup was quite simple. The website easily explains how to set it up and if you want to integrate it with BMP tools there are online simple step tutorials."
- "I would like for there to be more integration with BrowserStack and other platforms."
What is our primary use case?
We switched to BrowserStack because we didn't have enough devices so we moved to a cloud-based solution.
What needs improvement?
I would like for there to be more integration with BrowserStack and other platforms. One of our clients had Ranorex which is a solution that has a problem with automation on regional devices. It also provides record and play functionalities. Our client proposed integration with BrowserStack but it's not available. I would like for both web applications to be linked. There should be a solution for mobile-based automation.
What do I think about the stability of the solution?
It's very stable.
How are customer service and technical support?
I have contacted technical support two or three times. They are good but I don't understand the hierarchy. They initially answer with some documentation and then they escalate it. There should be the option to schedule a call with them because people can't always find the solution through the documentation. I would like for them to have direct calls with their clients.
How was the initial setup?
The setup was quite simple. The website easily explains how to set it up and if you want to integrate it with BPM tools there are online simple step tutorials.
The deployment takes around two weeks.
What's my experience with pricing, setup cost, and licensing?
For small scale projects with 200-500 test cases involved, it is costly. But if it's a large project then it is much cheaper than purchasing real devices.
What other advice do I have?
I would rate it a nine out of ten considering how easy it is to set up.
They should improve the query resolution.
It is a good tool. We have multiple products that use it for automation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality Assurance Analyst at a financial services firm with 10,001+ employees
Great browser testing across platforms but issues with stability
Pros and Cons
- "BrowserStack's best feature is browser testing across different platforms, including mobile."
- "One of the biggest issues with BrowserStack is that if you don't have your network set up by the book, it's hard to get it to work with local desk machines."
What is our primary use case?
I mainly use BrowserStack for browser testing.
How has it helped my organization?
BrowserStack has allowed us to do tests to cover criteria we couldn't do previously.
What is most valuable?
BrowserStack's best feature is browser testing across different platforms, including mobile.
What needs improvement?
One of the biggest issues with BrowserStack is that if you don't have your network set up by the book, it's hard to get it to work with local desk machines.
For how long have I used the solution?
I've been using BrowserStack for three years.
What do I think about the stability of the solution?
There are some issues with BrowserStack's stability when sessions just shut down for no obvious reason.
What do I think about the scalability of the solution?
I'd rate BrowserStack's scalability as eight out of ten.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I would give BrowserStack a rating of seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Test Engineer at Kaara
Helpful application testing features, but network issues could be improved to support our execution
Pros and Cons
- "Maintenance of the solution is easy."
- "We had some execution issues."
What is our primary use case?
Our primary use case for the solution is working on web applications, and there are also mobile, Android and IOS in BrowserStack. So, we have it in different languages and execute the parallel execution and migration. So, when executing more than 500 cases for the regularization pack, we get high success ratings for internal use.
What is most valuable?
We find the application testing features valuable.
What needs improvement?
We had some execution issues, and you would like to move to the Sauce Labs. We are based out of India and need 100% bandwidth for testing. So, on some days, we have low bandwidth, and on other days a high bandwidth. So network issues could be improved to support our execution.
For how long have I used the solution?
We have been using the solution for approximately two years.
What do I think about the stability of the solution?
The solution is stable, and we have not had any issues with it.
What do I think about the scalability of the solution?
The solution is scalable. I rate it a seven out of ten. Approximately 20 users are utilizing the solution.
How are customer service and support?
We have had a good experience with customer service and support. The study is minimal, and when we have issues like a parallel solution failing, we reach out to the support team, and within two days, they respond to us. Additionally, they can connect the demos and solve them and teach us how to use BrowserStack for our web or mobile applications. I rate the customer service and support team an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I was not involved in the initial setup, but maintenance of the solution is easy.
What other advice do I have?
I rate the solution a seven out of ten. The solution is good but is not fully developed and can be improved by enhancing its network connections to avoid network issues. I recommend the solution to users considering it and advise them to understand their use case first and how to utilize the solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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