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it_user371469 - PeerSpot reviewer
Associate Consultant at a tech services company with 501-1,000 employees
Consultant
Jan 18, 2016
It makes it possible to verify my product in all the latest devices and different OS's.
Pros and Cons
  • "Hats off to their Customer Service."
  • "Initial set-up is easy, but if you start with automation, it's bit confusing and I found it tough to set-up."

What is most valuable?

I like the resolution of virtual browsers. Also running Javascript for autorun speed is superb.

How has it helped my organization?

As per my experience, we are not suppose to bound our product with particular devices/OS. BrowserStack makes it possible to verify my product in all latest devices and different OS.

What needs improvement?

I used it for a week an half. As I used it for compatibility testing only. I used it for mobile browsers as well as desktop browsers for different OS.

What do I think about the stability of the solution?

Sometimes the mobile devices can crash. But not I'm not sure about the particular steps to generate this issue.

Buyer's Guide
BrowserStack
June 2026
Learn what your peers think about BrowserStack. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.

How are customer service and support?

Hats off to their Customer Service. For automation set up, I call them multiple times, but they are very supportive.

Which solution did I use previously and why did I switch?

I had some other options for cross browser testing, but I found this product easy to use.

How was the initial setup?

Initial set-up is easy, but if you start with automation, it's bit confusing and I found it tough to set-up. I required help from developers.

What about the implementation team?

Initial setup is easy, but if you start with automation, its bit confusing and I found it tough to setup. I required help from developers.

What was our ROI?

A step to great quality

What other advice do I have?

For UI testing it is easy to use. But for automation perspective, configuration is lil bit confusing for the first time user. They are doing great job by maintaining the performance of this product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consultant with 1,001-5,000 employees
Real User
Sep 25, 2015
We're able to share screenshots instantly, but it's not widely used enough by companies that could benefit from it.
Pros and Cons
  • "SPEED! Very fast, every browser, everything you need."

    Valuable Features:

    SPEED! Very fast, every browser, everything you need.

    Improvements to My Organization:

    Sharing screenshots instantly and having quick, reliable VMs.

    Room for Improvement:

    Maybe advertise more? I know there are companies out there that would benefit greatly from your products.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    BrowserStack
    June 2026
    Learn what your peers think about BrowserStack. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    900,644 professionals have used our research since 2012.
    reviewer2272365 - PeerSpot reviewer
    Sr QA Manager at a tech services company with 51-200 employees
    Reseller
    Top 20
    Sep 18, 2023
    Useful for cross-browser testing but has occasional connectivity issues
    Pros and Cons
    • "The most valuable feature is that it provides parallel and cross-browser testing, enabling us to run tests on multiple browsers or devices simultaneously, and geolocation and globalization testing are valuable as well."
    • "BrowserStack should work on its Internet connectivity although issues only occur occasionally."

    What is our primary use case?

    Our clients provide us with the BrowserStack license to perform tests on certain devices. We perform mobile app testing on different devices since it is not possible for everyone to have all of the devices on hand.

    What is most valuable?

    The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously. Geolocation and globalization testing are valuable as well.

    What needs improvement?

    In terms of improvement, BrowserStack should work on its Internet connectivity although issues only occur occasionally.

    For how long have I used the solution?

    I have been using BrowserStack for five years.

    What do I think about the stability of the solution?

    I would rate the stability of BrowserStack a nine out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability an eight out of ten although there are occasional connectivity issues. Our clients are both small and enterprise-size businesses.

    How are customer service and support?

    The technical support is very good and they provide online support directly to the customer.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    BrowserStack is very easy to set up and use. I would rate the easiness of the setup a nine out of ten. The deployment only takes a few minutes and it is done by our client, not our company.

    What's my experience with pricing, setup cost, and licensing?

    In terms of pricing, BrowserStack is more expensive than other tools.

    What other advice do I have?

    My advice to people who are considering using BrowserStack is that it is a very good and useful tool. I would recommend it. Overall, I would rate it an eight of out ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free BrowserStack Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free BrowserStack Report and get advice and tips from experienced pros sharing their opinions.