![CA Service Operations Insight [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_100/PNT6PqoKPXw9AHMYdimfVbN9.jpg?_a=BACAGSGT)
CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.
| Author info | Rating | Review Summary |
|---|---|---|
| Technology Architect at a tech company with 10,001+ employees | 3.5 | I value its integration and presentation layer, which provides a high-level service view. While configurable, I believe it needs stability improvements, especially for high volume. Customer support is good, and I recommend using trials for evaluation. |
| Director at a individual & family service with 10,001+ employees | 4.0 | This tool greatly enhances efficiency, speeds problem resolution, and aids team scalability. It's a comprehensive, game-changing solution, outperforming alternatives, and the vendor is highly responsive. I see it as filling a critical market gap. |
| TEM Engineer at a tech services company with 10,001+ employees | 4.0 | We found CA SOI a valuable, stable solution for flexible alert management and business monitoring, with strong technical support. Despite initial integration complexities and topology limitations, its affordability and unique features make it highly effective for clients. |
| Enterprise Development Manager at a insurance company with 1,001-5,000 employees | 4.0 | I've seen significant improvements in stability and scalability, allowing us to effectively manage CIs, deliver services, and alert relevant teams. Customer service has been issue-free, though I believe it should expand beyond Windows for analytics. |
| Principle Engineer at a media company with 10,001+ employees | 4.5 | I find SOI excellent for pulling information and identifying problems quickly. The initial setup was moderately complex, but it's now stable with outstanding support. My main concern is the lack of High Availability for remote locations. |
| Sr. Application Support Engineer at a financial services firm with 1,001-5,000 employees | 4.0 | I find it excellent for root-cause analysis and application health monitoring, with good support and easy setup. However, its scalability is limited, and I wish it supported Linux, not just Windows. |
