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Sammy Mukuna - PeerSpot reviewer
Network Admin at Naivas Ltd
Real User
Top 5Leaderboard
A solution for networking with easy setup and CLI
Pros and Cons
  • "The valuable feature is CLI."

    What is most valuable?

    The valuable feature is CLI.

    What needs improvement?

    For deployment, you need a tech-savvy individual with extensive CLI experience. Occasional troubleshooting may require remote access, which could pose a minor challenge. The centralized management system simplifies patching, deployment, and configuration tasks, making it easier for tech-savvy personnel to support and maintain the equipment.

    For how long have I used the solution?

    I have been using Cisco Enterprise Routers for two or three years.

    What do I think about the stability of the solution?

    They are stable. We don't have constraints in terms of deployment.

    I rate the solution’s stability a nine out of ten.

    Buyer's Guide
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    What do I think about the scalability of the solution?

    We have a team of ten with the main configuration.

    I rate the solution’s scalability an eight out of ten.

    How are customer service and support?

    We need assistance regarding the GUI feature.

    How was the initial setup?

    The initial setup takes around 30 to one hour, depending on the configuration and the person’s technical ability.

    I rate the initial setup a five out of ten, where one is difficult and ten is easy.

    What's my experience with pricing, setup cost, and licensing?

    I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

    What other advice do I have?

    One person is enough for the deployment, depending on the nation and the quantity configured. We don't have a centralized model through which you can deploy configuration.

    I would recommend it for security.

    Overall, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of Planning at ZODSAT
    Real User
    Stable solution with good technical support services
    Pros and Cons
    • "The solution's initial setup process is easy."
    • "There needs to be an integration with SD-WAN for the solution."

    What is our primary use case?

    We use the solution to create a secure connection between IT devices and the ISP network.

    How has it helped my organization?

    The solution allows us to connect our web applications to the systems and enable security control on the ISP network.

    What is most valuable?

    The solution has a robust performance and provides essential features for router switching and operations. Also, its technical support team is well-trained, and some hold CCNA certifications.

    What needs improvement?

    The solution's price could be better. Also, they could provide combined features for total security, including access points for Wi-Fi. In addition, there needs to be an integration with SD-WAN.

    For how long have I used the solution?

    We have been using the solution for more than 30 years.

    What do I think about the stability of the solution?

    The solution is very stable.

    What do I think about the scalability of the solution?

    The solution's scalability depends on the type of device.

    How are customer service and support?

    The solution's technical support services are excellent. 

    How was the initial setup?

    The solution's initial setup process is easy. Although, it might appear complicated compared to devices based on the graphical interface. An expert can deploy it in 30 minutes to an hour. At the same time, an end user might take a day to complete the process.

    What about the implementation team?

    We received technical assistance from the solution's distributors and resellers.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive.

    Which other solutions did I evaluate?

    The solution is very stable compared to other products.

    What other advice do I have?

    I rate the solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    Buyer's Guide
    Cisco Enterprise Routers
    October 2025
    Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
    868,787 professionals have used our research since 2012.
    Senior Assistant Manager at Beximco
    Real User
    Helps us secure and separate our network with a router to install our internet gateway
    Pros and Cons
    • "It is a stable solution."
    • "The UI could be more user-friendly."

    What is most valuable?

    We use this solution to secure and separate our network. We use the router to install the internet gateway.

    What needs improvement?

    When there is a problem, it hampers the scope of work. So if they could reduce the response time, it'll be helpful to us. In addition, the UI could be more user-friendly.

    For how long have I used the solution?

    We have been using this solution for the last two years. It is deployed on-premises.

    What do I think about the stability of the solution?

    It is a stable solution. Cisco devices are very stable.

    What do I think about the scalability of the solution?

    It is very scalable. We have two sites, our head office site and our factory site. We have a total of about 1600 users on the factory site. We only require four to five people for maintenance, and the maintenance has different levels, admin, physical and support maintenance. There are three people in admin maintenance and three to four in support and other maintenance.

    How are customer service and support?

    We have not used any technical support from Cisco.

    Which solution did I use previously and why did I switch?

    We used Cisco Router 2911 before this.

    How was the initial setup?

    There was some complexity in setting up the existing network to the new network. It took almost six months to implement. However, the timeline was impacted by COVID. There were no issues with the product, but the issue was upping the tunnel and upgrading systems.

    Our vendor and partner helped us with installation. The vendor did the initial configuration, and now we are taking care of the maintenance.

    What's my experience with pricing, setup cost, and licensing?

    I rate the pricing a seven out of ten.

    What other advice do I have?

    I rate the solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Arif-Kundi - PeerSpot reviewer
    CEO at BazTech
    Real User
    Top 5Leaderboard
    Performs well, simple to install, and the technical support is helpful
    Pros and Cons
    • "I haven't assessed it in that way, they provided us with excellent service. We had very few issues."
    • "Their software-defined paradigm requires significant improvement."

    What is our primary use case?

    There was a need to connect remote offices. They numbered at least 18, which is why we had to deploy routers that also supported SSL and VPNs. We then built this wide area network using MPLS. As a result, we used service providers. They are three MPLS services, and we built an IP-based network for a large area at the time.

    What is most valuable?

    I haven't assessed it in that way, they provided us with excellent service. We had very few issues.

    What needs improvement?

    I would like to see them improve at least their sales, where they guide their customers on the capabilities of their products. 

    Perhaps it's not so much a Cisco problem as it is a system integration problem where they have business partners who come forward. 

    I believe they lack uniform training or that it is not enforced, because we found something lacking in designing a solution and then implementing it because, in one or two instances, we thought these guys were clueless.

    I would like more training and documentation.

    I would like to see the network control section, where we talk about data control and network control, then when we talk about a software-defined network, the support should not be native within routers and even switches. Their software-defined paradigm requires significant improvement.

    For how long have I used the solution?

    We have been using Cisco Enterprise Routers since 2014.

    It is not the most recent. There is an upgrade cycle that we will begin very soon, beginning next quarter.

    What do I think about the stability of the solution?

    Cisco Enterprise Routers are stable.

    The issues we had were with the service provider, the internet links, and all or some of the dedicated links, but they were minor because our experience has taught us that if it's a fiber optic backbone deployment, it's pretty sturdy.

    However, in our part of the world, the geography we live in, copper wires are still used in some deployments. These can be troublesome.

    What do I think about the scalability of the solution?

    Cisco Enterprise Routers are quite scalable.

    We are leveraging IP everywhere. There is no issue. We can stock up on LAN cards.

    Of course, we cannot upgrade the main engine; that requires a product upgrade, which we are considering beginning next quarter.

    It's a fairly large company, with around 1,000 people directly benefiting from it. That's just the headquarters; when you factor in the regions and other offices, the total number of people is around 5,000.

    It is widely used because it has become our backbone for all IT. We have centrally deployed all of our databases, mail servers, and other systems. It's essentially a continuous deployment architecture.

    How are customer service and support?

    I would rate the technical support a four out of five.

    Which solution did I use previously and why did I switch?

    I have experience with IT service management at the director level. I have never used the product myself, I have been overseeing staff.

    I have done a little bit of work in Oracle, Oracle database, and SQL Server, as well as Microsoft, but not IBM.

    We have not used System Center SSIS, it was mostly network-centric, and my primary role was in networks rather than service. What I am monitoring is what we are doing at the network level.

    SolarWinds was the most frequently used. It has a router family that can be deployed, so we use quite a few of those. Aside from that, we were using an ERP system, and Oracle was the backend there. 

    We are primarily using Oracle ERP and then some apps to facilitate our center, which primarily provides advisory services. In order to gain industry insights, we rely more on organizations such as Gartner and others.

    We were interested in getting the Point solution at one point; I believe that is what the product was called. I don't recall, but not because we don't run campaigns per se, so we don't really need a CRM system in place. 

    We don't because we have a large customer base where we interact with CRM in our current role. Because it is mostly personalized, we use the phone or email.

    Integration is something that has always existed, but we only considered it at the ERP level.

    I was working on a project where we were doing both pre-implementation and implementation supervision. It was financed by the World Bank. It was in Africa, in a western African country called Ghana, if you're familiar with the name.

    We have used McAfee and Semantic as well as other security software. We were also curious about network access control.

    We primarily use these drives for storage. Maybe Box is the one we use the most, but we also use box.com and Google Drive to some extent.

    We have implemented our own FTP, and we primarily use it with customers.

    We don't use Google Hangouts, Google Classroom, or Google Cloud.

    They are all based on Linux. There are not many of them. Python is used for front-end programming, and Oracle is used for back-end processing. Oracle has its own, complete with Java.

    Oracle Linux, is limited to financials and HR for the ERP portions.

    We have been using Red Hat.

    For networks, Cisco was everywhere, we used Cisco access control and everything else, including routers and firewalls.

    How was the initial setup?

    The initial setup is straightforward.

    The deployment took six months to a year to complete because the majority of the deployment was done at the headquarters level first, followed by the rollout to the regions once the headquarters deployment was completed. 

    The entire project lasted more than a year. It took 12 months to create and get the entire organization connected.

    What about the implementation team?

    The deployment was done by, a Cisco system integrator.

    We have a total staff of approximately 30 people who manage the entire network, including 15 people in the headquarters and the remaining 15 spread across the regions.

    What's my experience with pricing, setup cost, and licensing?

    The licensing cost is quite reasonable.

    Which other solutions did I evaluate?

    They purchased an assortment of items. There was no single vendor. We had problems because there was a mismatch of different vendors, and we had to meet a certain standard. It could have been a variety of other vendors. I wouldn't know what to call them, but one brand that comes to mind is D-Link.

    What other advice do I have?

    I am running my own consulting company. I don't have a very large setup at this time.

    We can easily comply with the industry standards, their hardware is quite robust, and there are a lot of trained resources available in the market to hire. As a result, you are never lost.

    I would rate Cisco Enterprise Routers a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head Of Information Technology at Zambia National Building Society
    Real User
    Resilient, reliable, and trusted
    Pros and Cons
    • "When you set up Cisco, you can forget you have a router. Everything just works."
    • "It only breaks if you're not using an up-to-date version of the iOS or are not doing upgrades."

    What is most valuable?

    Cisco is awesome. Honestly. It's a trusted brand. If you want to set up your network and you have a good night's sleep, you buy Cisco. You know that you set up and go to sleep. That's how awesome it is.

    I'm biased since I am Cisco certified. I enjoy working with them since it's easy to use them.

    There are moments when the configuration gets to be a bit complex, and then you need to look for an expert that helps you troubleshoot or maybe set up things where you might not have the proper knowledge.

    The resilience is great. The equipment is so stable. It will not freeze. When you set up Cisco, you can forget you have a router. Everything just works. Only maybe once in a year, you might think of rebooting it. However, that thing works no matter what.

    What needs improvement?

    It only breaks if you're not using an up-to-date version of the iOS or are not doing upgrades. Also you are not refreshing your hardware. With Cisco, when you buy it, you know that for about five to ten years, you will not have issues. These assets, you refresh them and every five to ten years, you should be getting new equipment that is supported.

    For how long have I used the solution?

    For me, I’ve used the solution for years. I worked in the past few years in only two different organizations. However, in both, I've been using Cisco. Personally, in total, I’ve used it for 13 to 14 years.

    What do I think about the stability of the solution?

    The solution is very stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable. You set it up and forget about it. It lasts forever.

    How are customer service and support?

    I haven't interacted with Cisco technical support directly. Many colleagues where I live, and maybe across the country, use Cisco, so when I have an issue I'll just use forums. If I have this issue, I will check on the forum and find a solution without struggling much. That's how it is. I do hear that their support is okay. However, I haven't experienced it directly myself.

    Which solution did I use previously and why did I switch?

    I can maybe compare the FortiGate Firewall versus Cisco. Cisco, you need to really understand. You'd have command lines to enter. You can create a rule there and it's very, very easy to use if you know the command line.

    I'm trying to buy a firewall and I'm looking to buy a FortiGate 200 series. I had to choose between Cisco and FortiGate, however, on the routing and switching, I like Cisco. On the firewall, Cisco is great, I understand, however, maybe it's myself understanding how to do the rules on the Cisco Firepower device better than most.

    How was the initial setup?

    With Cisco, depending on what you want, you need to be certified to be able to set up. It's not as easy for newcomers. IT’s only when you know what you're doing, and you understand the Cisco commands that you can set up. I'm Cisco certified, so I find it easy to set up. However, the person who is not certified won't set it up.

    What's my experience with pricing, setup cost, and licensing?

    Cisco is good in terms of pricing. You get good value for money.

    They've got different models which come at different prices. If you have a Cisco 3800 router, you may find you are buying it at maybe $4,000 or maybe $3,000. It depends on who's selling. Obviously, the markup is a low code. Sometimes a company exaggerates import duties. If I had to buy directly, it looks cheaper than if I tried to go through a reseller that messes with the costs.

    What other advice do I have?

    I’m an end-user.

    We are using Cisco 800 switches, Cisco 9300 switches, and Cisco 4400 series routers.

    These are enterprise routers on-premises.

    Using Cisco is the way to go. The peace of mind you get from having a solution that's reliable is invaluable. You are buying reliability, and around it is the value for your money. As a reliable solution, that's what you want, so that you focus on innovation. You configure it, forget it, and focus on other business activities.

    I’d rate the solution ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Malith Chandrasekara - PeerSpot reviewer
    Head of Enterprise Business at VSIS
    Real User
    Continually improve and add so many features into the new IOS
    Pros and Cons
    • "I recommend Cisco Routers because of its stability, support, and availability. Cisco gives premium support, and they offer a solid product."
    • "Cisco has acquired other companies, and due to this, there are many API-based integrations. There should be one platform that will enable a smooth integration. For example, Cisco acquired ThousandEyes, AppDynamics and Viptela. These are ideal solutions for big companies in terms of WAN connectivity. Cisco needs to ensure that there is a smooth integration mechanism in order to ease this process or point of integration."

    What is our primary use case?

    I am the head of enterprise and business, leading the presales, system and network architecture teams. 

    We use this tool as an IP VPN connecting 50 to 60 branch networks.

    What is most valuable?

    Cisco has many features, however, we configure only OSPF and other QoS functions. There are three functions like that, but the routing protocol is OSPF through IP VPNs.

    Cisco launched the 8000 series routers, including the SD-WAN features and Viptela, plus the cloud connectivity. They continuously improve and add so many features to the new IOS, mainly in the cloud, the microservice's architecture and  Kubernetes. 

    What needs improvement?

    There are no new features required. Cisco has a huge amount of configurations and features built in, however, we use less than 10% of those features. The 4000 series that I am using does not have routing and cloud connectivity, but it is my understanding that this is now included in the 8000 series.

    Cisco has acquired other companies, and due to this, there are many API-based integrations. There should be one platform that will enable a smooth integration. For example, Cisco acquired ThousandEyes, AppDynamics and Viptela. These are ideal solutions for big companies in terms of WAN connectivity. Cisco needs to ensure that there is a smooth integration mechanism in order to ease this process or point of integration.

    Cisco should also ensure it remains on par with the world technology roadmap as it has been to this point.

    For how long have I used the solution?

    I have been using Cisco Enterprise Routers for twelve years. Our organization has forty to fifty users.

    What do I think about the stability of the solution?

    Cisco Enterprise Routers are stable. This is one of the best products I have worked with.

    What do I think about the scalability of the solution?

    Scalability is limited for Cisco Routers. Interface scalability has additional slots to plug the card in and increased the required interfaces and required media, like fiber or copper band. The performance of the router is limited. Cisco Router is a hardware platform with IOS, which is limited for every hardware-based plan. However, whatever limitations there have been, we have not felt any bottlenecks.

    The challenge is when the customer wants to have a complete technology change, for example, IP VPN to SD-WAN, they will need to also have a hardware refresh and replace all of the hardware.  

    How are customer service and support?

    Technical support is good, however, after COVID, some engineers didn't have up-to-date knowledge. This is the case for approximately 10% of the engineers. This also could have something to do with Cisco outsourcing to third parties.

    As far as maintenance, Cisco provides top-level support to us here in Sri Lanka. This includes after-sales support. They have the RMA depot located here for Sri Lankan services. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have experience with HPE Routers and Aruba, but that was over five years ago. As far as WAN connectivity, I have used Fortinet. Fortinet does not have browsers, but I used the firewall. For SD-WAN functions, I have used Meraki.

    How was the initial setup?

    The initial setup is not complex. Cisco has acquired many other companies, so there are many API-based integrations, and sometimes those are not smooth. 

    What about the implementation team?

    We have in-house engineers that did all the configurations. In some circumstances, we had open tech cases and received help from tech engineers at Cisco.

    What's my experience with pricing, setup cost, and licensing?

    Cisco is more expensive than other architecture solutions. They have different licensing and subscriptions.

    What other advice do I have?

    I recommend Cisco Routers because of its stability, support, and availability. Cisco gives premium support, and they offer a solid product. Availability is a challenge right now for everyone because of the worldwide silicon shortage. So, my advice is to get one year ahead.

    I would rate Cisco Enterprise Routers a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    GlennCamilien - PeerSpot reviewer
    Senior Cybersecurity Engineer at a financial services firm with 201-500 employees
    Real User
    They're reliable, scalable, and have the background support any enterprise solution requires
    Pros and Cons
    • "Cisco support is the most valuable aspect because most technicians in the industry understand how to interface with a Cisco product. When we contact support, we know we'll probably get the answer whether we have to escalate the request to a new engineer or not."
    • "The cost is the biggest drawback of Cisco products. They say you'll never get fired for buying Cisco, but it's going to cost you."

    What is our primary use case?

    Cisco Enterprise Routers are used when you have networks with multiple branch offices connecting to a single point. 

    What is most valuable?

    Cisco support is the most valuable aspect because most technicians in the industry understand how to interface with a Cisco product. When we contact support, we know we'll probably get the answer whether we have to escalate the request to a new engineer or not. 

    What needs improvement?

    The cost is the biggest drawback of Cisco products. They say you'll never get fired for buying Cisco, but it's going to cost you. 

    What do I think about the stability of the solution?

    Cisco Enterprise Routers are highly stable. You can usually set them up and forget about them. 

    What do I think about the scalability of the solution?

    Cisco Enterprise Routers are highly scalable. We can upgrade to a higher appliance depending on our needs and bandwidth. 

    What other advice do I have?

    I rate Cisco Enterprise Routers nine out of 10 overall. They're reliable, scalable, and have the background support any enterprise solution requires.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Merci De Confirmer Senior Vice President at Winxo
    Real User
    Performs well, but the scalability could be improved
    Pros and Cons
    • "Cisco Enterprise Routers is reliable and secure."
    • "When compared to PEPLink, Cisco Enterprise Routers are less flexible, and you cannot have more than one user."

    What is our primary use case?

    Cisco Enterprise Routers are used to connect our headquarters to the other store.

    What is most valuable?

    Cisco Enterprise Routers is reliable and secure.

    What needs improvement?

    When compared to PEPLink, Cisco Enterprise Routers are less flexible, and you cannot have more than one user.

    The scalability could be improved.

    For how long have I used the solution?

    I have been working with Cisco Enterprise Routers for 15 years.

    I started working with Cisco Enterprise Routers in 2007 or 2008.

    What do I think about the stability of the solution?

    Cisco Enterprise Routers is a stable solution.

    What do I think about the scalability of the solution?

    We have approximately 400 users in our organization.

    We have a team of 20 to maintain this solution.

    How are customer service and support?

    We have contacted technical support once or twice. it's rare.

    Which solution did I use previously and why did I switch?

    We have been customers with SAP since 2004.

    We use SAP and ECC6, and we will be migrating to SAP4/Hanne in April.

    I am familiar with SAP Business One, but we are not using it.

    We also have East Oil, an SAP vertical solution for petroleum businesses.

    We do not have any solutions on the cloud. All of our solutions are deployed on the premises.

    We also work with another solution for our fueling system called Dover WAN Fusion.

    We use Endpoint Security for Windows and Kaspersky.

    For our email, we use lotus notes and Image Source.

    For our SAP server, along with Oracle Database, we use IX Unix and Linux.

    We use PEPLink in the store and Cisco in the headquarters. We've got a hybrid solution, we use two different vendors.

    How was the initial setup?

    We have a great number of people, a significant number of engineers, in the information system.

    As a manager, I don't have the details of what is involved in the setup.

    What's my experience with pricing, setup cost, and licensing?

    I believe licensing fees are paid once per year.

    Which other solutions did I evaluate?

     

    What other advice do I have?

    I would recommend this solution to others, it's good. We are satisfied.

    I would rate Cisco Enterprise Routers a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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