I manage Cisco Routing and Cisco Switching.
Consultor en Redes y Seguridad at a computer software company with 5,001-10,000 employees
I have found valuable how it can be used to implement many protocols across a variety of environments
Pros and Cons
- "The feature that I have found most valuable is its ability to implement layer three protocols and layer two protocols like OSPS in BSS and BSC environments, with the Nexus Cisco 7000."
- "It would be good if Cisco Enterprise Routers could improve their integration with other vendors. For example the AGLP protocol is supported by Cisco and not by any other vendors."
What is our primary use case?
What is most valuable?
The feature that I have found most valuable is its ability to implement layer three protocols and layer two protocols like OSPS in BSS and BSC environments with the Nexus Cisco 7000.
What needs improvement?
It would be good if Cisco Enterprise Routers could improve their integration with other vendors. For example the AGLP protocol is supported by Cisco and not by any other vendors.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for three years.
Three years with Cisco, four years with HP, and about three years with Fortinet.
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What do I think about the stability of the solution?
Cisco Enterprise Routers' stability is very good.
What do I think about the scalability of the solution?
Cisco Enterprise Routers' scalability is very good.
How are customer service and support?
Cisco's technical support is very good. Additionally, their documentation manuals are very good.
How was the initial setup?
The initial setup is easy.
What other advice do I have?
The Cisco approach is very common. On a scale of one to ten I would give Cisco Enterprise Routers an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Engineer at a tech vendor with 11-50 employees
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
- "They are the best in failover switches. Their product line is excellent."
- "If a company decides to go with a Cisco router, they are making a wise decision."
- "Depending on the customer, the initial setup could be complex."
What is our primary use case?
We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.
How has it helped my organization?
The routing aspect itself has improved the way our client's organizations are run.
What is most valuable?
We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.
They are the best in failover switches. Their product line is excellent.
What needs improvement?
We don't really see any places where Cisco is lacking. They are quite reliable.
A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.
It would be nice if Cisco had the capability for packet capture.
Depending on the customer, the initial setup could be complex.
Technical support could be slightly more responsive.
For how long have I used the solution?
We've used the solution for more than five years at this point. It's been a while.
What do I think about the stability of the solution?
We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.
What do I think about the scalability of the solution?
Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.
We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.
We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.
How are customer service and technical support?
I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.
They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.
Which solution did I use previously and why did I switch?
While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.
How was the initial setup?
Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.
What other advice do I have?
We're a Cisco partner.
We use the service cloud routers as well.
In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.
We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.
I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.
In general, I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Cisco Enterprise Routers
November 2026
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
920,929 professionals have used our research since 2012.
IT Consultant at a marketing services firm with 11-50 employees
Easy plug-and-play usage, stable, and scalable
Pros and Cons
- "What I like the most is that it's an easy plug and play device to work with."
- "The only other thing we struggled with from time to time is when we were configuring access points through a controller."
- "It's not a fair price, it's a bit too high."
What is our primary use case?
We are resellers. We provide products for our clients.
I am using this solution for my network in the office.
We mainly sell it to the government departments, who also use it on-premises for their LAN.
What is most valuable?
What I like the most is that it's an easy plug and play device to work with.
What needs improvement?
I haven't really delved deeply into the configuration, so from the router's point of view, I can't provide much of an opinion. From the switches perspective, I feel there isn't much that can be done because again, I have delved into the configuration.
When we set up a LAN and we use Cisco, it makes life easy. If instead, we buy it from the distributor, it comes provisioned with the licenses. We just plug it in, and the network goes up, except when we need to do a VLAN.
The only other thing we struggled with from time to time is when we were configuring access points through a controller. The challenge we had was because our client used a firewall and they used a proxy, which gave us many challenges in relation to the configuration. But other than that, it went well.
The price should be reduced.
Our clients are mainly government and they want to implement CCAT6A and they come up with extremely stringent conditions. It made it difficult for us to even bid because they want gold certified partners. It became a bit tricky for us to submit the bids.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for eight years.
What do I think about the stability of the solution?
There are no issues with stability.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
We have not contacted technical support with this project. We felt it's something we could sort out ourselves and then we managed to sort it out.
What's my experience with pricing, setup cost, and licensing?
It's not a fair price, it's a bit too high.
What other advice do I have?
I would recommend this solution to others, but I would ask them to buy from the channel, they shouldn't buy from the market. Because once they buy it from the channel, they do have a lot of benefits that they can derive from it.
I would rate Cisco Enterprise Routers an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Owner at it logic
Stable and used across a variety of industries
Pros and Cons
- "Cisco is a good product that is stable."
- "We need better pricing and support."
- "The Cisco line support is not good in India. It takes too long."
What is our primary use case?
We are using the Cisco product in the core Banking industries, and Linksys products are being used in educational institutes and small enterprises.
We are using Cisco switches as a core switch in the Education sector, such as engineering colleges or in small colleges but in the main colleges, we are using the Cisco switches.
The primary use case of this solution is for parallel branches in the banking sector for the cloud and with IPSec.
What needs improvement?
With Cisco Linksys, we need better pricing. Cisco is an expensive product, much more so that other products, such as those by HP.
The Cisco Switches and Routers price should be reduced.
We need better pricing and support.
For Cisco Routers, we need better pricing, better implementation, and support.
For how long have I used the solution?
I have been selling Cisco Linksys Switches for 15 years.
There are only a few models available in India. Nowadays, we are selling Cisco with Linksys.
We are selling Cisco Wi-Fi routers and switches under the name of Linksys, and other products are available under the Cisco branding.
I have been selling Cisco Enterprise Routers for approximately 16 years.
What do I think about the stability of the solution?
Both the switches and routers are stable products.
What do I think about the scalability of the solution?
In India, 50% of the customers are using Cisco and the other 50% are using other products.
We plan to continue selling Cisco Routers, as it's a never-ending demand from our customers.
How are customer service and technical support?
The Cisco line support is not good in India. It takes too long. You can email or go live, but it takes more time to get support from Cisco.
How was the initial setup?
The installation of Cisco Switches or Routers is never easy.
They are command line only, while other routers have a GUI, which is easier to install.
The deployment of the router can take anywhere from one hour to three days.
The switches can take four hours.
What's my experience with pricing, setup cost, and licensing?
Linksys products are cheaper than Cisco Switches.
Cisco Switches are an expensive product in India.
What other advice do I have?
Cisco is the number one brand in India. I would recommend this product.
Cisco is a good product that is stable. However, because of pricing, customers go with other brands.
I would rate Cisco a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
Cyber Security Consultant at Ukroboronprom
A stable component that we trust as part of our critical infrastructure
Pros and Cons
- "These routers are stable and I don't know of any problems with them."
- "I think that it would be better if they can create menus and instructions in the Ukrainian language."
What is our primary use case?
These routers make up part of our critical network infrastructure.
What needs improvement?
I think that it would be better if they can create menus and instructions in the Ukrainian language.
The dashboards and control system are in need of improvement.
I would like to have functionality added for cybersecurity.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for approximately 10 years.
What do I think about the stability of the solution?
These routers are stable and I don't know of any problems with them. We plan to continue using them in the future.
What do I think about the scalability of the solution?
This is a scalable product that makes up part of our infrastructure, which services approximately 200 people.
How are customer service and technical support?
We have asked the local Cisco representatives to help us when we have needed support.
Which solution did I use previously and why did I switch?
We use some products from Cisco's competitors.
What about the implementation team?
We have about 10 engineers in our in-house team who take care of deployment and maintenance.
What other advice do I have?
I think that Cisco is the best product and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information and Communication Technology at a government with 10,001+ employees
A reliable product that you can set up and leave alone
Pros and Cons
- "We hardly have issues with Cisco equipment and I believe that reliability is the best part of Cisco."
- "Compared to equipment by other vendors, such as Check Point, the physical size of the units is bigger."
- "We sometimes experience delays when a router is processing that requires us to reboot it."
What is most valuable?
The best part is that once you set up Cisco routers, you just leave them alone. You don't have to do much unless you have to change the configuration. We hardly have issues with Cisco equipment and I believe that reliability is the best part of Cisco.
What needs improvement?
Compared to equipment by other vendors, such as Check Point, the physical size of the units is bigger. A smaller footprint would be an improvement.
We sometimes experience delays when a router is processing that requires us to reboot it.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for more than 20 years.
What do I think about the stability of the solution?
Cisco's equipment is stable.
What do I think about the scalability of the solution?
This is a scalable product and we have a couple of hundred users.
How was the initial setup?
The initial setup was pretty straightforward. We have Cisco certified engineers here, and they take care of that. The deployment takes maybe a couple of hours, and we're done.
What about the implementation team?
We have an in-house team of four or five people who deploy and maintain our products, including this one.
What other advice do I have?
This is definitely a product that I can recommend to others.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Backbone Architect at a comms service provider with 501-1,000 employees
Creates a responsive and intelligent integrated network
Pros and Cons
- "The routing platform is good."
- "This solution is both stable and scalable."
- "I am happy with the price of Cisco Enterprise Routers, but they could offer more discounts to their customers."
What is our primary use case?
We use Cisco Enterprise Routers for implementing properties and features.
What is most valuable?
The routing platform is good.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for roughly 15 years.
What do I think about the stability of the solution?
This solution is both stable and scalable.
How are customer service and technical support?
The technical support is okay.
How was the initial setup?
The initial setup was quite straightforward.
What's my experience with pricing, setup cost, and licensing?
I am happy with the price of Cisco Enterprise Routers, but they could offer more discounts to their customers.
What other advice do I have?
On a scale from one to ten, I would give this solution a rating of eight.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Solution Architect at a tech services company with 11-50 employees
Stable, scalable, and the setup wizard makes for a straightforward initial setup
Pros and Cons
- "The most valuable features are stability and the initial setup wizard."
- "This is a good product and I will definitely continue to offer Cisco equipment to my customers in the future."
- "Having a well-designed graphical user interface would make this product easier to use."
- "These routers are not easy to use for non-professional users, so simplification is something that would improve this product."
What is our primary use case?
We are a solution provider and we offer Cisco equipment, including their Enterprise Routers
These routers are primarily for internet edge connectivity, as well as wide area network connectivity.
What is most valuable?
The most valuable features are stability and features supported on these series.
What needs improvement?
These routers are not easy to use for non-professional users, so simplification is something that would improve this product. Having a well-designed graphical user interface would make this product easier to use.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for more than 15 years.
What do I think about the stability of the solution?
Cisco Enterprise Routers are stable.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and technical support?
Technical support is good, although it depends on your service agreement with Cisco.
How was the initial setup?
The initial setup is straightforward. It has a setup wizard that can guide you through the very basic settings such as IP addresses, usernames, and passwords.
What other advice do I have?
This is a good product and I will definitely continue to offer Cisco equipment to my customers in the future.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at Beximco
Easy to configure and manage, and there is a training center in each city
Pros and Cons
- "The most valuable features are that it is easy to use, it is easy to configure, and manage."
- "In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system."
What is our primary use case?
We are mainly using this solution for networking and as a firewall.
What is most valuable?
The most valuable features are that it is easy to use, it is easy to configure, and manage.
There is a training center in each city.
Cisco is a long-lasting product.
What needs improvement?
The DNS system, which is very important, has not yet been implemented. All new Cisco switches are Power over Ethernet (PoE) switches that are DNL supported.
The price could be improved.
In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system.
For how long have I used the solution?
We have been using the Cisco Switch, Router, and Firewall for 20 years.
What do I think about the scalability of the solution?
Cisco Routers are scalable. We have approximately 1500 users in our company. Four are engineers that perform maintenance.
How are customer service and technical support?
We have a Cisco office here, but no technical person on site. There is only a pre-sales person. It is part of our Cisco bundle to have a technical person on-site, but we able to speak with him.
What's my experience with pricing, setup cost, and licensing?
Cisco Enterprise Routers are expensive.
What other advice do I have?
Our company has been assigned networking for Cisco, we can't use any other products.
I would recommend the Cisco Enterprise Routers. It's an effective device.
I would rate this product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Secure, reliable, easy to use, and it has good support
Pros and Cons
- "The most valuable features are that it is more secure and easy to operate."
- "Overall it is very good and there are not many available in the market."
- "Some of the features could be more secure."
What is our primary use case?
I am working in a cloud company with multiple clients, who are purchasing multiple could services, servers, and small networks. We deploy a Cisco firewall and a virtual firewall.
What is most valuable?
The most valuable features are that it is more secure and easy to operate.
It handles several requests well. Overall it is very good and there are not many available in the market.
Accountability, reliability, and support are very good.
What needs improvement?
Some of the features could be more secure. For example, firewall features could have better security. There are some routers that come with this feature. It can be implemented with ACL, but there is only one destination source with IP based filtering.
If it is possible then it would be content-based. It is available in the new routers. If we were to purchase the new Data Centre Series router, it would include this feature.
For how long have I used the solution?
I have been using this solution for approximately three years.
I have experience with both the 3900 series and the 1000 series.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and technical support?
Technical support is good, and the documentation is also good. When we create and submit a ticket, the issue gets resolved.
You can easily find the documentation on the support portal. Also, there are multiple documents available on the internet.
How was the initial setup?
It is easy to deploy and takes 30 to 40 minutes, depending on the configuration you want to upload and the type of security.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
Overall, it's a really good product. Anyone who decides to use a light product in the market that is not reliable, the security would be risky.
Cisco enterprise routers are more secure and easy to operate.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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