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Network Administrator at a tech services company with 11-50 employees
Real User
Jun 19, 2021
Great hardware but needs better automation features and could scale easier
Pros and Cons
  • "The solution is mostly stable."
  • "The automation capabilities need improvement."

What is our primary use case?

We primarily deployed the solution in IP VPN configurations from the head office to branch offices and other centers. 

Currently, in Nepal, there are no advanced Enterprise Routers. This is just for routing and VPN supports.

What is most valuable?

Cisco is a great product. 

It is excellent hardware. 

The agent support has been terrific.

There are no policy or hardware issues at all. The performance is great.

The solution is mostly stable.

If it's a standard setup, the initial implementation can be straightforward.

What needs improvement?

I want to get some advanced features. I want to use advanced features such as SD-WAN or Viptela and vManage or vBond. However, these are not available in Nepal just yet. The supports could be better in Nepal. 

The automation capabilities need improvement. Right now, everything is too manual. We'd like to really see much more automation availability.

The scalability could be better.

For how long have I used the solution?

I have good experience with Cisco routers and switches. I've been dealing with the solution for about five years.

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What do I think about the stability of the solution?

Mostly the solution is stable, however, there is no 100% certainty in any product. Some could be defective and some could be improved. Some could be weak. However, mostly by-in-large, there is no problem with Cisco products.

What do I think about the scalability of the solution?

In the current device, the scalability is not so good. There are no SD-WAN features in Enterprise Routers. In Nepal, there are normal VPN and normal routing protocols and not many features in SD-WAN.

Which solution did I use previously and why did I switch?

We also work with Sophos, Fortinet, Nutanix, Peplink, and F5 products. We're also Juniper partners.

How was the initial setup?

If we deploy normal routing just for routing purposes, it is very easy and convenient to configure. However, if you get something on IPC again, such as more robust security, there is a little bit of complexity. It's just a little bit more complicated than normal static routing and other routing protocols.

What other advice do I have?

We are Cisco partners. We are a full IT solutions-oriented company.

I'd rate the solution at a five out of ten. While the hardware is good, it doesn't offer very easy scalability and lacks decent automation capabilities.

I'd recommend the solution to other users, however, it depends on customer requirements. If the customer requirement is a very large network and a lot of brands and there are various data centers, I would recommend they install a different device. There are devices coming - such as SD-WAN. There are Viptela and other devices such as vBond. I would recommend those types of devices and suggest that automation and DNA should be installed.

That said if a customer's requirements are not that broad, and they just need routing, or the requirement is just routing and IPC VPN, I would recommend this product.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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System Engineer at a tech services company with 201-500 employees
Real User
May 26, 2021
Simple, good price, good support, and automatic updates
Pros and Cons
  • "Cisco Enterprise Routers are simple. Everything is in a proper manner. You don't need to upgrade or do other things on a daily basis. Cisco sends you the updates, and they are automatically updated. They are good."
  • "They take too much time to reboot or restart. Whenever we hard reset them, they take time. Cisco should resolve this issue."

What is our primary use case?

We are not a big organization. We are using Cyberoam and Cisco Routers for our traffic. We are using the 5501 model.

What is most valuable?

Cisco Enterprise Routers are simple. Everything is in a proper manner. You don't need to upgrade or do other things on a daily basis. Cisco sends you the updates, and they are automatically updated. They are good.

What needs improvement?

They take too much time to reboot or restart. Whenever we hard reset them, they take time. Cisco should resolve this issue.

For how long have I used the solution?

I have been using this solution for around six to seven years.

What do I think about the stability of the solution?

They are stable. We haven't faced any issues.

How are customer service and technical support?

Their technical support is good. They will help you in a proper and decent manner. They are calm. Every time you have a lot of questions or queries, they will come back to you with a positive response.

How was the initial setup?

Their initial setup is normal. You need to configure DHCP and other things.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Enterprise Routers is good for the service that you get.

What other advice do I have?

I would recommend this solution. Everything is good. Cisco is a good company, and Cisco products are good.

I would rate Cisco Enterprise Routers a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Network Administrator
Real User
Mar 18, 2021
Provides a good array of feature management, stable performance, and fast deployment capabilities
Pros and Cons
  • "The stability of the solution is better than most other solutions."
  • "An area of improvement would be the way the licenses are managed because, at the moment, you pay for a license for each router as opposed to paying a once-off cost."

What is our primary use case?

I use the solution to manage the centralization of our networks as well for an internet connection.

What is most valuable?

The main features I have found most valuable are the feature management and the stability of the solution. There are no problems with the performance of these routers.

What needs improvement?

An area of improvement would be the way the licenses are managed because, at the moment, you pay for a license for each router as opposed to paying a once-off cost.

For how long have I used the solution?

I have been using the solution for about 20 years.

What do I think about the stability of the solution?

The stability of the solution is better than most other solutions.

How are customer service and technical support?

The technical support for the solution was good.

How was the initial setup?

The solution is easy to manage and took only two weeks to deploy.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohd.Rivai - PeerSpot reviewer
Network Security Engineer at a tech services company with 201-500 employees
Real User
Top 10
Feb 14, 2021
A stable and scalable enterprise router
Pros and Cons
  • "I think Cisco Enterprise Routers are excellent."
  • "The price could be better"

What is our primary use case?

What we do is build a private point and then connect to the Internet. It's basically a dynamic multipoint virtual VPN. 

What is most valuable?

I think Cisco Enterprise Routers are excellent.

What needs improvement?

The price could be better. This product is already at the end of life stage, but if they continue to make this kind of product, they should make it affordable. All the new releases come with little flexibility and are expensive. 

In the next release, it would be helpful if they put some features like antivirus inside the router.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than three years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Cisco Enterprise Routers are scalable, but it can be challenging to integrate with some other devices. 

How are customer service and technical support?

Their support is very good.

How was the initial setup?

The initial setup is easy and took us less than an hour to deploy.

What about the implementation team?

My team implemented it. The number of people you need to implement and maintain the solution depends on the project. For example, we can preload the router and add a file. But we still need someone like an engineer to plug or unplug the server. Typically, it takes about one or two people to do it.

What's my experience with pricing, setup cost, and licensing?

It's quite expensive for small businesses.

What other advice do I have?

I will recommend this product to new users.

On a scale from one to ten, I would give Cisco Enterprise Routers a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1482162 - PeerSpot reviewer
Assistant PSSE Manager at a tech services company with 201-500 employees
Reseller
Jan 26, 2021
Stable, easy to set up, and works well for interconnecting branches
Pros and Cons
  • "This product is easy to use."
  • "I would like to see support for software-defined networking."

What is our primary use case?

We are a solution provider and Cisco Enterprise Routers are one of the products that we implement for our clients.

The larger routers are used in an organization's headquarters to connect with the branches, which use smaller routers. It acts as the backbone for networking between the main branch and branch offices. 

What is most valuable?

This product is easy to use.

What needs improvement?

I would like to see support for software-defined networking.

The routers could be more secure.

For how long have I used the solution?

We have been selling Cisco Routers for a couple of years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

These routers are scalable and you can have many of them included in the network. One of our customers has approximately 100 users.

How are customer service and technical support?

The support from Cisco is good enough.

How was the initial setup?

The initial setup is straightforward. It will take approximately two months to implement a whole project.

What about the implementation team?

We have a staff of approximately 20 people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price should be reduced.

What other advice do I have?

Overall, this is a good product that I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
RF Planning Manager at a comms service provider with 501-1,000 employees
Real User
Jan 11, 2021
Highly scalabe, always stable, and very flexible
Pros and Cons
  • "The solution is flexible."
  • "Other products are coming to the market that are not as expensive, Cisco should reduce their price to be more comparable."

What is our primary use case?

We use the solution for our DataCom Network and various others.

What is most valuable?

The solution is flexible.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

I have found it to be scalable with our three million users.

What about the implementation team?

We have Cisco agents that do the deployment of the solution and the install can take a maximum of a few days. We have a team of 20 for maintenance. 

What's my experience with pricing, setup cost, and licensing?

I have found the price to be expensive for the solution. Other products are coming to the market that are not as expensive, Cisco should reduce their price to be more comparable.

What other advice do I have?

I would recommend this product to others.

I rate Cisco Enterprise Routers an eight of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultor en Redes y Seguridad at a computer software company with 5,001-10,000 employees
MSP
Dec 31, 2020
I have found valuable how it can be used to implement many protocols across a variety of environments
Pros and Cons
  • "The feature that I have found most valuable is its ability to implement layer three protocols and layer two protocols like OSPS in BSS and BSC environments, with the Nexus Cisco 7000."
  • "It would be good if Cisco Enterprise Routers could improve their integration with other vendors. For example the AGLP protocol is supported by Cisco and not by any other vendors."

What is our primary use case?

I manage Cisco Routing and Cisco Switching.

What is most valuable?

The feature that I have found most valuable is its ability to implement layer three protocols and layer two protocols like OSPS in BSS and BSC environments with the Nexus Cisco 7000.

What needs improvement?

It would be good if Cisco Enterprise Routers could improve their integration with other vendors. For example the AGLP protocol is supported by Cisco and not by any other vendors.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for three years.

Three years with Cisco, four years with HP, and about three years with Fortinet.

What do I think about the stability of the solution?

Cisco Enterprise Routers' stability is very good.

What do I think about the scalability of the solution?

Cisco Enterprise Routers' scalability is very good.

How are customer service and technical support?

Cisco's technical support is very good. Additionally, their documentation manuals are very good.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

The Cisco approach is very common. On a scale of one to ten I would give Cisco Enterprise Routers an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer994422 - PeerSpot reviewer
Sr. Network Engineer at a tech vendor with 11-50 employees
Real User
Dec 21, 2020
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
  • "They are the best in failover switches. Their product line is excellent."
  • "Depending on the customer, the initial setup could be complex."

What is our primary use case?

We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.

How has it helped my organization?

The routing aspect itself has improved the way our client's organizations are run.

What is most valuable?

We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.

They are the best in failover switches. Their product line is excellent.

What needs improvement?

We don't really see any places where Cisco is lacking. They are quite reliable.

A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.

It would be nice if Cisco had the capability for packet capture.

Depending on the customer, the initial setup could be complex.

Technical support could be slightly more responsive.

For how long have I used the solution?

We've used the solution for more than five years at this point. It's been a while.

What do I think about the stability of the solution?

We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.

What do I think about the scalability of the solution?

Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.

We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.

We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.

How are customer service and technical support?

I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.

They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.

Which solution did I use previously and why did I switch?

While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.

How was the initial setup?

Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.

What other advice do I have?

We're a Cisco partner.

We use the service cloud routers as well.

In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.

We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.

I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.

In general, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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