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Network Team Lead at a educational organization with 5,001-10,000 employees
Consultant
Dec 30, 2020
Flexible with good configuration capabilities but too expensive
Pros and Cons
  • "Cisco as a whole is flexible."
  • "Cisco products are expensive compared to any other solution. Now, there are many competitors that give the same level of services - such as Juniper or Aruba."

What is our primary use case?

We primarily use the solution for our data center and edge switches. Like a lot of companies, we use (in the data center) core switches on Layer 3, and (on the edge) switches in Layer 2. 

What is most valuable?

Cisco as a whole is flexible. 

The solution can be configured to our specifications.

The solution allows you to monitor CPU utilization and memory usage.

What needs improvement?

You can only configure both switches and routers via the command-line. They should work to take on the newer HP and Aruba approach where you can configure from a URL or command line.

It could be useful if they developed the GUI interface to enable us to configure all features such as VLANs, port assignment, routing, DSP, through the GUI. That would make it easier for beginners. 

Cisco products are expensive compared to any other solution. Now, there are many competitors that give the same level of services - such as Juniper or Aruba.

For how long have I used the solution?

We've been using this solution for about eight years. It's been a long time.

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February 2026
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What do I think about the stability of the solution?

The solution is quite stable. Cisco offers very reliable products. All of their hardware is quite reliable.

What do I think about the scalability of the solution?

The solution is quite scalable. However, the pricing is a concern. If I need to add switches, I tend to look at cheaper options like Juniper or HP.

In my organization, there were about 150 switches or more. That covered about 4,000 users and covered both wireless and LAN, wired and wireless.

We may not continue to use it, as it is expensive and there are alternatives.

How are customer service and support?

There are many vendors in Egypt. Therefore, we can always find someone who can help us with technical support.

On top of that, we've found the website to be quite good in terms of finding documentation to help with troubleshooting.

Which solution did I use previously and why did I switch?

We also use Aruba switches. I've used HP in the past as well.

How was the initial setup?

Depending on the project for configuration, and considering deploying only one switch at a time, it may take about five minutes to handle one switch. Aruba, in contrast, might take ten minutes.  

We had about four people who handled the deployment.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is quite high. There are lots of comparable products out there that are nowhere near the cost. 

What other advice do I have?

We're just customers and end-users.

We use Cisco switches at Layer 2 and Layer 3.

I wouldn't necessarily recommend Cisco to other organizations. After using HP, I found that they had just as good of a product with more features and better pricing.

In general, I would rate this product at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head, Technology & Managed Solutions at a tech services company with 51-200 employees
Real User
Nov 29, 2020
The most stable and reliable switches that perform better than all other solutions out there
Pros and Cons
  • "What we love about the Cisco switches is that they are very reliable. You can deploy them and go to sleep, and you can be sure that nothing is going to go wrong. Our initial equipment was installed by a Chinese manufacturer named Fiberhome a couple of years ago. Their switches were called S engines. They worked, but some days, you just wake up, and the switch has popped up. It was a lot of crisis. Therefore, we are in the process of trying to take out all their switches and replace them with Cisco switches. We are getting good results in terms of reliability and even technical support."
  • "Cisco switches are good as they are, but it would be a major feature if they have built-in routers. Some of the Microchip switches have routers built in the same device. They have a router switch. For some of the sites, we deploy such switches because the client does not want a separate router and a separate switch. So, we go for a router switch with maybe 24 ports. Some of them are fiber, and some of them are ethernet. It would be a major improvement to what Cisco is already doing. Behind the scenes, a lot of scripting and stuff like this is happening. A lot of workload can be lifted if Cisco had a good GUI. If you look at Microchip switches, they have a good GUI in addition to the CLI."

What is our primary use case?

We are a fiber-optic provider. We have a lot of switches from Cisco and some from Microchip. We have C3750E, which is one of the main Cisco Ethernet switches. All ports of this switch are fiber.

We have a local Cisco partner here who is quite reliable, so we patronize that partner. They do everything on our behalf, especially the licenses.

What is most valuable?

What we love about the Cisco switches is that they are very reliable. You can deploy them and go to sleep, and you can be sure that nothing is going to go wrong. Our initial equipment was installed by a Chinese manufacturer named Fiberhome a couple of years ago. Their switches were called S engines. They worked, but some days, you just wake up, and the switch has popped up. It was a lot of crisis. Therefore, we are in the process of trying to take out all their switches and replace them with Cisco switches. We are getting good results in terms of reliability and even technical support.

What needs improvement?

Cisco switches are good as they are, but it would be a major feature if they have built-in routers. Some of the Microchip switches have routers built in the same device. They have a router switch. For some of the sites, we deploy such switches because the client does not want a separate router and a separate switch. So, we go for a router switch with maybe 24 ports. Some of them are fiber, and some of them are ethernet. It would be a major improvement to what Cisco is already doing.

Behind the scenes, a lot of scripting and stuff like this is happening. A lot of workload can be lifted if Cisco had a good GUI. If you look at Microchip switches, they have a good GUI in addition to the CLI.

For how long have I used the solution?

I have been using Cisco Ethernet Switches for four years.

What do I think about the stability of the solution?

We've been using them for a couple of years now. They have been running from day one after we installed them. Besides general maintenance issues, we never really have to turn them off.

They're very reliable and stable. These are the most stable switches that we have. In a country like ours, Cisco switches are the only devices that have second-hand value. You could go to a second-hand shop and buy a second-hand industrial version, not the small business or domestic version, of the Cisco switch or router. It will still serve you well.

How are customer service and technical support?

We've not really used much of the technical support even though for the new switches, we pay for it. The main benefit is the updates on iOS. We've never really had a situation where something went wrong with it, and we had to get in touch with technical support.

How was the initial setup?

The initial setup is straightforward. I wonder why some of the new Cisco switches still come with anterior port RS232 and why do they still maintain that. 

What's my experience with pricing, setup cost, and licensing?

Price is a pain point for us. We've lost a lot of bids, and the reason has been that we majorly quoted Cisco devices. Some of our competitors quoted other devices like Ubiquity or Microchip. Some even quoted this Chinese product TP-Link, and they won the bid over us because we quoted Cisco. Meanwhile, the major reason why we quoted Cisco is reliability and stability from day one. They also last longer. The prices could be worked on so that they become more affordable.

We had to deploy a city-wide WiFi network, and we were working in conjunction with Google. Because of the price, even Google recommended a product called Ruckus, so we used Ruckus over Cisco. Its price and license were the main reasons. You have to pay to renew the license every year. Even though you also renew the licenses for Ruckus, but they are much cheaper than Cisco. So, while I would recommend Cisco any time, the trouble remains with the pricing.

What other advice do I have?

I would highly recommend it, especially for people who are doing wide-scale deployments like campus networks or a city-wide network square. 

I would rate Cisco Ethernet Switches a ten out of ten. I don't see any product that performs better. We had a Chinese company coming in to do a bunch of presentations and stuff like that, but at the end of the day, those of us who are at the back doing the configurations understand that it is nothing closer to what Cisco offers.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Ethernet Switches
February 2026
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
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reviewer1363563 - PeerSpot reviewer
ICT Manager at a wholesaler/distributor with 1,001-5,000 employees
Real User
Jun 17, 2020
Good user interface and security but costs too much
Pros and Cons
  • "The quality of service is one of the main reasons we use Cisco in our organization. It's quite high and very reliable. The switches also end up working for a long time, so there's less need to replace them as often as others. We have some switches in our company that has been running since 2006, for example. They are quite old, but they still work."
  • "The cost is very prohibitive both for us as well as other organizations. It's very expensive to buy Cisco switches. Among our colleagues, we find that we're not alone in thinking it's too high. Everyone's complaining about this."

What is our primary use case?

We have a few different buildings within our premises, and we typically use the Cisco switches as the core backbone of our LAN. They are connected with fiber. We use them for our network to handle security and connectivity mainly.

Our core business is to sell beverages, so we're not your typical telecom or banking institution that would be a typical Cisco client.

What is most valuable?

The quality of service is one of the main reasons we use Cisco in our organization. It's quite high and very reliable. The switches also end up working for a long time, so there's less need to replace them as often as others. We have some switches in our company that have been running since 2006, for example. They are quite old, but they still work.

The security and the user interface are both good. Mainly, I end up using the command lines, but it's okay for me and the way I work. It's my preference, although it's not ideal for everyone.

There are quite a few features that Cisco offers, but for our business, it's not really necessary. If you are a telecom or a banking institution, you would probably find them to be quite useful.

What needs improvement?

The cost is very prohibitive both for us as well as other organizations. It's very expensive to buy Cisco switches. Among our colleagues, we find that we're not alone in thinking it's too high. Everyone's complaining about this. 

We have many switches that we've used sine 2006 and that are on the old OS, but we don't want to switch them out because the cost to do so would be quite high.

The graphical user interface could be a bit better. When we have new employees, we want them to onboard quickly and to be able to understand the switches. Having a better graphical interface would help us do that and help them understand the switches faster. While I prefer command line, many are not good with it or do not prefer that method.

For how long have I used the solution?

We've been using the solution since 2006. It's been more than ten years, so we're quite well versed in the technology.

What do I think about the stability of the solution?

The solution is quite stable. Cisco is a brand that's known for its stability. Our switches have worked for well over 10 years in some cases, without fail.

How are customer service and technical support?

We never really directly deal with Cisco, so I can't speak to how well they are from a customer service perspective.

How was the initial setup?

We moved from a different type of switch originally. We found switching over was quite straightforward and didn't run into any difficulties. However, now our office and our infrastructure are much more complex, so there is a bit of a learning curve. Companies with complex infrastructures will find that there will be complexity in the setup. They'll have to sort through that when they get started.

Originally, when our offices were smaller and more straightforward, deployment didn't take to much time. We handled it over a weekend, from Friday to Sunday or Monday. However, at the time, we weren't yet doing segmentation traffic.

What about the implementation team?

We had a consultant in Belgium who came in over the weekend to help us with the process when we originally set up the switches. Normally we work within our own team and have our own in-house workers that handle the configuration.

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing aspect of the solution, so I can't speak to the exact pricing. However, I am aware it's one of the more expensive options on the market. The last time I bought a 24-port switch, which was a while ago, I paid about five or six thousand Euros. In this part of the world, that's quite expensive for us.

Which other solutions did I evaluate?

I did compare Cisco to Ubiquiti. I was doing this research for a friend who was trying to open a resort but had limited funding. He didn't want to deal with Cisco as he knew the pricing would be out of his budget, so he asked me to look into another option. He asked that I look at Ubiquiti. For him, Ubiquiti ended up being a good option and was quite affordable. I believe you can also use Ubiquiti at an enterprise level as well. 

What other advice do I have?

We mainly work with Cisco ethernet switches at our organization.

Aside from the cost, the Cisco switches are quite stable and easy to use. 

If you have the money as an organization, I would highly recommend Cisco.

We are just a customer of Cisco. We don't have a special relationship with the company in any way shape or form.

I would rate the solution 8.5 out of ten. I would rate it higher, but the price is too high, in my opinion. It's quite good for me in terms of the usage I get out of it, but I find that I don't use other features that Cisco offers now.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network consultant at a comms service provider with 51-200 employees
Real User
Dec 2, 2023
Secure and reliable switches with a straightforward setup process
Pros and Cons
  • "Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches."
  • "There are instances where the commands you are familiar with might change or be replaced with newer syntax."

What is our primary use case?

The use case for Cisco Ethernet switches is foundational networking, which includes packet switching and routing within the organization's network. It facilitates communication between devices and networks, ensuring data packets are appropriately directed to their destinations.

What is most valuable?

Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches.

What needs improvement?

There are instances where the commands you are familiar with might change or be replaced with newer syntax. They could provide details to know about the changed processes. Additionally, its pricing needs improvement.

What do I think about the stability of the solution?

It is a stable platform.

How are customer service and support?

We can find references in the product's knowledge base to resolve the technical issues.

How was the initial setup?

The initial setup process is straightforward. It involves understanding the user's configuration requirements. Setting up IP addresses or configuring security features like authentication can be accomplished within three to four minutes. Further, we configure security features like passwords, consoles, and connectivity to help prevent unauthorized access. It requires one technical executive for deployment and maintenance.

What was our ROI?

The product is worth the investment.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. However, it is cost-effective, considering its durability. There is only a need for licensing in case of specific security requirements or advanced configurations where we need to activate certain modules. We need to buy licenses for wireless controllers or VPNs. 

What other advice do I have?

I recommend Cisco Ethernet Switches to others and rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider with 51-200 employees
Reseller
Top 20Leaderboard
Nov 13, 2023
Has impressive reliability, I have not experienced a failure
Pros and Cons
  • "Cisco Ethernet Switches have great enterprise features like Cisco DNA Assurance. Cisco DNA Assurance features advanced artificial intelligence and machine learning. Cisco AI Network Analytics, a capability within Cisco DNA Assurance, allows easy management of all devices and services, prioritizes and resolves network issues, and ensures a better user experience across the network."
  • "The typical areas of concern for Cisco Ethernet Switches are not technical but cost including support costs. I’ve never liked the fact that end users cannot download security patches without a support contract. I’ve had trouble getting approval to renew Cisco support contracts due to the cost."

What is our primary use case?

Cisco Ethernet Switches are the product line I have the most experience with and have been my go-to solution for many years with mid to large organizations over the years. They are still top contenders for environments that need layer 3 functionality in a switch. They have a product line that covers the entire spectrum of switching technology from the high-end Nexus products through the traditional enterprise catalyst models and all the way down to the small business solutions. They seem to have the market covered with a solution to meet any IT shop's needs.

How has it helped my organization?

Cisco switches provide layer 3 functionality on the network taking that load off the security appliance and not requiring a router on the network. This prevents single points of failure for internal data routing and keeps internal routes off the security appliance workload. The CLI is the industry standard and most network professionals learn it and can use it.

The reliability of Cisco Ethernet Switches is amazingly impressive. Maybe I’m lucky but I have not experienced a Cisco Ethernet Switch fail unless caused by a power event such as lightning. I highly recommend connecting switches via fiber-optic connections due to the lack of electrical conductivity. I learned this the hard way when a building with the electrical systems not properly grounded caused a cascade of switch failures during a lightning storm.

What is most valuable?

The CLI is very valuable as it allows network professionals to work fast and customize the configuration however they need.

Cisco Ethernet Switches have great enterprise features like Cisco DNA Assurance. Cisco DNA Assurance features advanced artificial intelligence and machine learning. Cisco AI Network Analytics, a capability within Cisco DNA Assurance, allows easy management of all devices and services, prioritizes and resolves network issues, and ensures a better user experience across the network.

Also, appreciate the industrial line of switches for SCADA or other environments where switches are placed in unconditioned space and the temperatures fluctuate a lot during the seasons.                        

What needs improvement?

The typical areas of concern for Cisco Ethernet Switches are not technical but cost including support costs. I’ve never liked the fact that end users cannot download security patches without a support contract. I’ve had trouble getting approval to renew Cisco support contracts due to the cost.

The additional charges for the DNA capabilities of the switches further prices the switches are out of contention for a lot of IT shops. I understand the development of this technology is expensive but costs are sometimes borderline ridiculous.

For how long have I used the solution?

I have 28 years of experience with Cisco switches.

What do I think about the stability of the solution?

Cisco Ethernet Switches are some of the most rock-solid hardware I’ve had the pleasure of using.

What do I think about the scalability of the solution?

Cisco Ethernet Switches are extremely scalable and have the broadest line of solutions in the market.

How are customer service and support?

Cisco's technical support has deteriorated over the years. They have call centers all over the world and sometimes the techs experience levels seem to vary. This seems to be the industry standard though in my experience.

Which solution did I use previously and why did I switch?

I have been using Cisco Ethernet Switches my entire career. I really like them but they are not always cost-effective.

How was the initial setup?

If you know the CLI interface the setup is straightforward. If not you are in for a bumpy ride.

What about the implementation team?

We deploy with in-house talent.

What was our ROI?

ROI is longer than other solutions in the enterprise space but comparable in the small business area of Cisco’s product lines.

What's my experience with pricing, setup cost, and licensing?

Find a Cisco partner that has a lot of volume and pressure them for a better price. There is a lot of markup on the higher end devices. Plan for support contract expenses for the life of the device. Also check the EOL details prior to purchase so you don’t purchase an older device that will not get the years of software updates and security patches you need. EOL dates are starting to decrease in length.

Which other solutions did I evaluate?

We compared it to Meraki if cloud management would be helpful. Cisco has more recently started to offer Meraki dashboard management for traditional Cisco switches.

What other advice do I have?

You will not be disappointed with a Cisco solution from a technical perspective. Learn the OS via CLI and you will always have job security too.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kalyan  Chowdhury - PeerSpot reviewer
Founder at a tech services company with 51-200 employees
Real User
Top 10
Apr 2, 2023
Is stable, scalable, and easy to set up
Pros and Cons
  • "It is a scalable solution, and we have more than 35 customers who use it."
  • "We have experienced some issues with Cisco SG350 switches. We have not been able to use this switch at normal temperatures as it automatically reboots."

What is our primary use case?

We use Cisco Ethernet Switches in government offices that are in multiple locations.

What needs improvement?

We have experienced some issues with Cisco SG350 switches. We have not been able to use this switch at normal temperatures as it automatically reboots.

For how long have I used the solution?

I've been working with Cisco Ethernet Switches for 10 years.

What do I think about the stability of the solution?

I would rate the stability at ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution, and we have more than 35 customers who use it.

How are customer service and support?

Technical support staff usually get back to us in 30 minutes to four hours. It took them 24 hours to respond only once. Therefore, I would rate technical support at ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. For the deployment and maintenance, we have seven technical and non-technical staff members.

What's my experience with pricing, setup cost, and licensing?

The price is very high though it is priced right for the level of quality.

What other advice do I have?

I would recommend Cisco Ethernet Switches and rate it at ten on a scale from one to ten. However, it may not be as available in certain countries such as India.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ankar Aung - PeerSpot reviewer
Network Security Engineer at a consultancy with 10,001+ employees
Real User
Top 5Leaderboard
Feb 27, 2023
Stable and scalable
Pros and Cons
  • "The most valuable feature is that we create a network as a villain."
  • "The technical support has room for improvement."

What is our primary use case?

We use Cisco Ethernet Switches in our data center.

What is most valuable?

The most valuable feature is that we create a network as a villain. For some time, we use a port channel and sometimes, the Spanning Tree Protocol for requests. We search for the user's Cisco Internet switches for small packets.

What needs improvement?

The technical support has room for improvement.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The Cisco Ethernet Switches are very stable and a leader in the market.

What do I think about the scalability of the solution?

The solution is scalable and we have the ability to upgrade our appliances without impacting our services.

How are customer service and support?

The Cisco technical support is good but when compared to other products such as McAfee and Palo Alto they have room for improvement.

How was the initial setup?

For Cisco Catalyst switches, the initial setup was usually automated for large-scale deployments such as Azure, which worked well. However, for newer technologies such as Cisco ACI, the initial setup can be challenging. Once the primary phase is completed, however, the efficiency of the operation requires less support.

What other advice do I have?

I give the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ERICK KAGWEZA - PeerSpot reviewer
Network and Collaboration Engineer at a tech consulting company with 51-200 employees
Real User
Feb 27, 2023
Easy to deploy, stable, and scalable
Pros and Cons
  • "Remote access is a valuable feature."
  • "Currently, we have to wait up to eight months for a switch."

What is our primary use case?

We use the Cisco 9200 and 2960 Ethernet Switches to connect our devices to the network.

What is most valuable?

Remote access is a valuable feature.

What needs improvement?

Cisco can improve its supply chain. Currently, we have to wait up to eight months for a switch.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We have 1,000 people using the solution.

How are customer service and support?

The technical support is quick to respond.

How was the initial setup?

The initial setup is straightforward and easy to deploy.

What other advice do I have?

I give the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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