It is primarily used for the occasional managers having to work out of office.
Head of IT Dept. at EServices Africa
Reliable, expandable, and has an easy implementation process
Pros and Cons
- "Support does solve our issues."
- "The solution is stable and reliable; there are no bugs or glitches, and it doesn't crash or freeze."
- "The cost could always be a bit less."
- "Technical support could be better, especially when it comes to understanding the problems."
What is our primary use case?
What is most valuable?
It's been fairly stable for us. I'm okay with it.
The language is fine. We don't have any issues as we're English and therefore don't come across barriers.
Support does solve our issues.
It can scale.
The initial setup is easy.
What needs improvement?
I haven't given improvements much thought.
Technical support could be better, especially when it comes to understanding the problems.
The cost could always be a bit less.
For how long have I used the solution?
I've been using the solution for around five years.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
March 2026
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884,933 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We don't have that many external users, so we are just using a few licenses of that, and we are okay.
The solution is scalable. However, we don't necessarily need to scale.
Less than ten people are using the product.
How are customer service and support?
I have made an occasional call to technical support. You don't always get a solution on a first call. That said, there's enough guidance to point in the right direction.
It takes time for them to understand what your problem is. So you have to spend much more time explaining the problem.
How was the initial setup?
It is easy to set up. It's not a problem at all. There are no issues with complexity.
What's my experience with pricing, setup cost, and licensing?
We do pay for the solution. It's a bundled option.
I can't speak to the exact price of the product. I don't handle the licensing. My understanding, however, is that it is expensive.
What other advice do I have?
I'm just a user. We don't buy directly. We use someone else.
So far, it meets our demands.
We are not at the latest version. We are either one branch or two branches behind. We are yet to update.
I'd rate the solution eight out of ten.
I'd recommend the solution to other companies if they can afford Cisco.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Consultant at a tech vendor with 10,001+ employees
Easy to set up with simple login capabilities and the potential to expand
Pros and Cons
- "It is an easy system to set up."
- "If you're looking for an easily configurable and accessible kind of solution, then I suggest that Cisco is the product to go to, hands down."
- "At times, the login process takes a lot of time."
- "At times, the login process takes a lot of time."
What is our primary use case?
We connect and we log in to some server programs or some restricted areas, which can only be accessed to the VPN only. We cannot gain access to these systems over public networks for security purposes.
What is most valuable?
The login process is pretty simple. You just need to put your credentials and it logs in.
The solution is stable.
It is an easy system to set up.
What needs improvement?
At times, the login process takes a lot of time. If your network is a bit weak, on the weak side, it gives you a lot of trouble. That is one negative that I've experienced about it.
It is highly dependent upon the network connectivity, even a minor network disruption. While other applications do work a bit slow, they do work. However, I have faced significant issues with Cisco whenever there are some little network issues.
For how long have I used the solution?
I've used the solution in the past year.
What do I think about the scalability of the solution?
We have about 5,000 users on the solution. It is very scalable.
How are customer service and support?
While I haven't dealt with support for this solution, we have used Cisco support for Cisco WebEx issues. We found them to be very helpful in that instance.
How was the initial setup?
The initial setup is very straightforward and simple to set up. It's not overly complex.
What's my experience with pricing, setup cost, and licensing?
We do pay for licensing. I'm not sure what the subscription costs are. I don't deal with licensing aspects.
What other advice do I have?
I am an end-user of the product. I'm not a partner or reseller.
The version we are using would be the latest version only. As per my organization's policies it's always updated.
If you're looking for an easily configurable and accessible kind of solution, then I suggest that Cisco is the product to go to, hands down. The ease of use is the most valuable aspect of the product.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
March 2026
Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
Solution Architect at a consultancy with 10,001+ employees
Helps us connect to the company's network and has a very secure VPN connection
Pros and Cons
- "The system is reliable, simple and secure."
- "Cisco AnyConnect Secure Mobility Client is great for connecting to the company's network when working from home."
- "The security could be improved."
- "The solution is great, but perhaps the security could be improved."
What is our primary use case?
Cisco AnyConnect Secure Mobility Client is great for connecting to the company's network when working from home. Clients can install it on their laptops.
How has it helped my organization?
It has a very secure VPN connection and is a good product from a performance perspective.
What needs improvement?
The solution is great, but perhaps the security could be improved.
For how long have I used the solution?
We have been using this solution for three and a half years.
What do I think about the stability of the solution?
The solution is stable. We have not had any issues with it at our company. I have also used Cisco VPN for more than 15 years and also have not had any issues.
What do I think about the scalability of the solution?
The solution is scalable. The solution operates as one device per user and is designed this way from a user and security perspective. We have around 300,000 people using this solution.
How are customer service and support?
I cannot comment on our experience with customer service as we interact with our internal IT team when we have any issues. Our IT department is pretty large too.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I cannot comment on the pricing as a different department deals with it.
What other advice do I have?
I rate this solution a nine out of ten. The system is reliable, simple and secure.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Self Employed
Secure solution that provides seamless network connections
Pros and Cons
- "AnyConnect SMC's best features are that it's secure and connects seamlessly to clients' networks."
- "AnyConnect SMC's best features are that it's secure and connects seamlessly to clients' networks."
- "Sometimes when you disconnect or switch from one wireless network to another, it's necessary to re-login."
- "Sometimes when you disconnect or switch from one wireless network to another, it's necessary to re-login."
What is our primary use case?
I primarily use AnyConnect SMC to connect to clients' networks.
What is most valuable?
AnyConnect SMC's best features are that it's secure and connects seamlessly to clients' networks.
What needs improvement?
An area for improvement is that sometimes when you disconnect or switch from one wireless network to another, it's necessary to re-login.
For how long have I used the solution?
I've been using Cisco AnyConnect Secure Mobility Client for over fifteen months.
What do I think about the stability of the solution?
AnyConnect SMC is stable, though when there are a lot of users, the collection can be a bit slow.
How are customer service and support?
I've had no problems with Cisco's technical support.
How was the initial setup?
The initial setup on the client side is very easy, and installation takes a maximum of ten minutes.
What other advice do I have?
AnyConnect SMC is simple to use and does what it needs to do. I would rate it as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PGET (III) at LTI - Larsen & Toubro Infotech
Useful one-click VPN connection, performs well, and reliable
Pros and Cons
- "The most valuable feature of Cisco AnyConnect Secure Mobility Client is the one-click VPN connection. Additionally, the performance is good."
- "The most valuable feature of Cisco AnyConnect Secure Mobility Client is the one-click VPN connection, and additionally, the performance is good."
- "Cisco AnyConnect Secure Mobility Client could improve by adding faster connectivity."
- "Cisco AnyConnect Secure Mobility Client could improve by adding faster connectivity."
What is our primary use case?
We use the Cisco AnyConnect Secure Mobility Client as a VPN to connect to our VMs.
What is most valuable?
The most valuable feature of Cisco AnyConnect Secure Mobility Client is the one-click VPN connection. Additionally, the performance is good.
What needs improvement?
Cisco AnyConnect Secure Mobility Client could improve by adding faster connectivity.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for approximately two years.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is stable.
What do I think about the scalability of the solution?
Cisco AnyConnect Secure Mobility Client
We have more than 10 people using the solution in my organization.
Which solution did I use previously and why did I switch?
I have not used another similar solution previously.
How was the initial setup?
Cisco AnyConnect Secure Mobility Client was installed by our IT team.
What about the implementation team?
Our company does the implementation of the solution.
What other advice do I have?
I rate Cisco AnyConnect Secure Mobility Client a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Manager at a tech vendor with 10,001+ employees
Reliable, scalable, and more stable than other VPNs
Pros and Cons
- "The most valuable feature is AnyConnect's reliability."
- "In the next release, Cisco should add a chat feature."
What is our primary use case?
We mainly use this solution for training and meetings.
What is most valuable?
The most valuable feature is AnyConnect's reliability.
What needs improvement?
In the next release, Cisco should add a chat feature.
For how long have I used the solution?
I've been using this solution for fifteen to sixteen years.
What do I think about the stability of the solution?
AnyConnect is more stable than any other VPN connection, in my experience.
What do I think about the scalability of the solution?
AnyConnect is scalable.
How are customer service and support?
Cisco's technical support is pretty good.
How would you rate customer service and support?
Positive
What other advice do I have?
I would rate AnyConnect as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager - Managed Services at Betacom S.A.
Effective connection security and simple to use
Pros and Cons
- "Cisco AnyConnect Secure Mobility Client is good for securing our connection. It is very easy to use, I click to use it and it works."
- "Cisco AnyConnect Secure Mobility Client could improve by making a feature to set it apart from other competitors."
What is our primary use case?
I use the Cisco AnyConnect Secure Mobility Client for accessing the internal network, and internal resources of my employees.
What is most valuable?
Cisco AnyConnect Secure Mobility Client is good for securing our connection. It is very easy to use, I click to use it and it works.
What needs improvement?
Cisco AnyConnect Secure Mobility Client could improve by making a feature to set it apart from other competitors.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for approximately two years.
What do I think about the scalability of the solution?
Most of the employees in my company are using Cisco AnyConnect Secure Mobility Client. Anyone in my company that needs access to the internal networks using the solution.
We are a midsized company and we have approximately 100 to 120 people in our Polish company.
I am using the Cisco AnyConnect Secure Mobility Client every other day.
Which solution did I use previously and why did I switch?
We have used other solutions previously. The difference between the solutions is how you need to do to enter the network. There are many differences, they are similar solutions.
How was the initial setup?
My laptop had the solution installed on it by my IT department.
What about the implementation team?
My IT department did the implementation of the Cisco AnyConnect Secure Mobility Client.
What's my experience with pricing, setup cost, and licensing?
I am using a paid version of Cisco AnyConnect Secure Mobility Client.
What other advice do I have?
I rate Cisco AnyConnect Secure Mobility Client an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SOC Expert at a computer software company with 1,001-5,000 employees
Secure, easy to use, and helps avoid leaks
Pros and Cons
- "The installation process is not difficult."
- "In general, it's always a good idea to improve scalability and stability."
What is our primary use case?
We primarily use the solution for remote connections.
What is most valuable?
It's a tight solution. It's easy to use and secure.
The product is a stable solution that helps avoid leaks cases.
The solution scales well.
The installation process is not difficult.
What needs improvement?
In general, it's always a good idea to improve scalability and stability. For the most part, we are satisfied.
For how long have I used the solution?
I've used the solution since about the start of Covid-19. We've used it for around two years at this point.
What do I think about the stability of the solution?
The solution is stable and secure. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. It's also very secure.
What do I think about the scalability of the solution?
The scalability is good. If a company needs to expand it, it can do so.
We have about 1,600 users at this time.
At this point, I'm not sure if we have plans to increase usage.
How are customer service and support?
We have a lot of documentation available to us. In that sense, troubleshooting is easy.
Which solution did I use previously and why did I switch?
We are also using Fortinet VPN.
How was the initial setup?
We have found the initial setup to be very simple and straightforward. It's not overly difficult or complex to implement.
The deployment only takes about ten minutes.
We have a security team of five technical operators that can help deploy, maintain, and monitor everything.
What about the implementation team?
We are able to implement the solution via official documentation.
What other advice do I have?
I'm not sure which version of the solution we are using at this point.
I would recommend this solution to other organizations.
I'd rate it, in general, at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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