We primarily use the solution for connection. We connect to the internet with it.
Director - Data Analytics at Sunera Technologies
Good services with a quick setup but if we lose connectivity we have to re-authenticate
Pros and Cons
- "The initial setup is easy."
- "Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically."
What is our primary use case?
What is most valuable?
It serves the purpose of allowing us to see the connection.
The initial setup is easy.
What needs improvement?
Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically. If it would automatically reconnect, that would be the best thing so that we can have continuity and no breakdown in connectivity. It would save us from re-authenticating.
For how long have I used the solution?
I've been using the solution for four years now.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
September 2025

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What do I think about the stability of the solution?
The product is stable unless there's a fluctuation in connections as the internet can fluctuate anytime. We can lose stuff, or the whole connectivity, the moment there's a slight microsecond of connectivity. It tries to reconnect. However, it's not always successful, and that's where the pain is.
What do I think about the scalability of the solution?
I can't say the solution is very scalable. You need a specific version. Even if they come out with a new one, I'm not sure scaling is on the list of priorities.
We have more than 50 people using the product currently.
How are customer service and support?
We only really dealt with them during installation. The installation itself has a lot of hurdles to get the right version and right connectivity. We had our internal support team and they worked with Cisco to resolve everything.
Which solution did I use previously and why did I switch?
Cisco is recognized across the industry, which is why we used them.
How was the initial setup?
The implementation is quite easy - if the person is aware of the right version. The only challenge that I have been facing with Cisco VPN is the version. If we are using an independent version, it's next to impossible. Therefore, we have to always ensure that we are using the right version of Cisco VPN, as there are multiple versions available on the internet and one can download anything.
Once you are using the right version, it hardly takes more than five minutes to set everything up.
What's my experience with pricing, setup cost, and licensing?
The version I am using is free. There is no license cost.
What other advice do I have?
We are a customer and end-user.
I'm unsure which version of the solution we're on now.
I'd advise new users to ensure they get the right version. Otherwise, they will run into trouble.
I'd rate the solution six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

CTO at a tech services company with 5,001-10,000 employees
Secure, expands well, and is easy to use
Pros and Cons
- "It does not slow down anything, unlike other solutions."
- "I'm not noticing any missing features."
What is our primary use case?
We primarily use the solution for VPN purposes.
How has it helped my organization?
Earlier, my teams used to use it very occasionally; however, right now, almost a hundred percent of the time, my teams are connecting over VPN and working.
What is most valuable?
It's a very good solution. My teams are currently distributed all over the globe and leading the software engineering work and for business purposes. In both cases, we found that it's a very secure solution. When we combined it with Microsoft View, it gives a multi-factor authentication, plus a few other things, which makes it quite useful when we move to this remote way of working a couple of years back.
Depending on the business needs, it's able to scale. When we were a small team of only 20 people working remotely. We were able to use a much slower configuration, and we were able to work based on the business needs. However, once when the pandemic happened, we had to scale up. We had to put in multiple teams working and building solutions. It was able to quickly add on software storage, memory, and other resources to be able to scale it. This software is able to scale to our needs. It's pretty heavy, intensive network usage that our company does, and in the face of that, it works quite well.
I'm more of a user than an admin. For me, it is very simple to use. I just double-click and there is a multi-factor authentication that happens, and I'm able to quickly login. I integrate it easily with our active directory. Using my single sign-on for my organization, I'm able to switch a profile, and I'm able to switch to a customer's plan. It's pretty convenient in terms of usage.
It does not slow down anything, unlike other solutions. It just puts a tunnel in place.
Most organizations are using Microsoft Active Directory, and it integrates well.
They are a market leader, and their security is quite good.
What needs improvement?
I'm not noticing any missing features.
Most of the organizations are currently using Microsoft's Stack or Google Stack, so I don't think they need to build another product to do that.
What do I think about the stability of the solution?
The solution is stable. We are doing software engineering remotely and the whole day we are working. Some of my team members are working from home, and they are using it without issue.
What do I think about the scalability of the solution?
We have 500 plus people across five continents using the solution.
The solution easily scales to meet your needs.
How are customer service and support?
I've not needed technical support. We have our own infrastructure team within our organization and they're able to handle it. I've never needed actually to reach out to Cisco for their support.
Which solution did I use previously and why did I switch?
I've used other VPNs like RSA and Juniper and all that before, and those are a little cumbersome. They were quite glitchy and heavy work was not possible.
What other advice do I have?
I'm an end-user.
I'm not sure of which version number we are on. However, we do keep the solution up-to-date.
Originally, we had done it on-prem. Now, we have deployed it on the Microsoft Azure Cloud.
Almost all the custom companies that I'm working with are currently using Cisco AnyConnect. These are tier one products used in military-grade environments.
I'd rate the solution around an eight out of ten. Since I started using Cisco AnyConnect maybe five years back, it's been pretty stable.
I'd advise potential users to use it with multi-factor authentication. Just in a business environment, if you don't set it up with multi-factor authentication, it can tend to be misused. Originally, a few years back, I would see situations where multiple people were using the same VPN and sharing IDs. In the current way of work, way of configuration, it configures to your Microsoft View and actually does authentication to ensure it's a unique user. As a business with security needs, I would recommend to an organization ensures there is no VPN or ID sharing.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
September 2025

Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Senior Information Technology Manager at a outsourcing company with 10,001+ employees
Reliable, flexible, and easy to set up
Pros and Cons
- "The solution is stable and reliable."
- "There is nothing they need to improve at this moment."
What is our primary use case?
We primarily use it for working from home.
What is most valuable?
It's flexible and easy to use. You just need to enter the VPN details, and you can connect immediately and access what you need. Of course, access depends on the whitelist and access list configured by the network team.
It is easy to set up.
The solution is stable and reliable.
It is scalable.
What needs improvement?
There is nothing they need to improve at this moment.
For how long have I used the solution?
I've been using the solution for ten years or more.
What do I think about the stability of the solution?
The product has been stable. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. The performance has been good.
What do I think about the scalability of the solution?
We have 30,000 people using the product right now.
We have found that it scales well and as needed.
We're happy right now. We're using it, and we have a contract already with Cisco. We'll use it as necessary.
How was the initial setup?
The initial setup was straightforward and very simple. It was not overly complex or difficult.
What's my experience with pricing, setup cost, and licensing?
The finance department handles the licensing. it's not an aspect I'm directly involved in.
What other advice do I have?
Although I don't know the exact version number, we are on the latest iteration of the product.
We are Cisco partners.
I'd rate the solution nine out of ten.
I would suggest that potential new users make sure that whatever is allowed into the infrastructure and network is configured by their network operation center. This should be in line with the requirements of the company or the client since cyber security is super important nowadays. You cannot afford to have a data breach. This is important especially if employees or users are tech-savvy. There could be leakage if they know how to go back and tweak the settings.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solutions Consultant at a comms service provider with 10,001+ employees
Reliable, easy to set up, and has helpful technical support services
Pros and Cons
- "Technical support is always helpful."
- "If there's any cloud version available, instead of on-premise, that would be ideal."
What is our primary use case?
It's for mobile users accessing corporate resources from the internet.
What is most valuable?
For some with a client list, you don't have to prepare any client beforehand. You just access the URL and you can download it, so that's easy. It doesn't require any prep on the client's end which makes implementation faster. It's an easy initial setup.
Technical support is always helpful.
It's stable.
The solution has the potential to scale.
What needs improvement?
If there's any cloud version available, instead of on-premise, that would be ideal. That's one thing that could be helpful.
For how long have I used the solution?
I've had a few cases over the last five years
What do I think about the stability of the solution?
I haven't received any complaints about this solution. We haven't had a word of many bugs or glitches. It doesn't crash or freeze on clients. It is reliable.
What do I think about the scalability of the solution?
The solution can scale to a certain point. Up to 500, companies should be okay. After that, we may run into problems. That's our product design. That's maybe not have something to do with the product itself.
Typically, our clients get licenses for 20 to 30 people. All levels of an organization can have access to the product. Anyone can use it.
How are customer service and support?
We provide technical support to our clients.
In terms of us reaching out to support, it's rare that I get disappointed with Cisco tech. They are quite responsive and knowledgeable as well.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial implementation process is simple.
The size of the deployment depends on the amount of personnel you'll need, however, in our experience, we've only ever needed one or two people to deploy it.
After we get an order from the customer, they have some admin work to be done, which takes probably up to two weeks or three weeks. After three weeks, we have the project manager and the engineer assigned to the opportunity. Then, it might take up to ten days.
Maintenance is minimal. We may only need one or two people to handle maintenance. We don't have many issues with the solution.
What about the implementation team?
We provide assistance to our clients in terms of setting the solution up.
What's my experience with pricing, setup cost, and licensing?
Licensing usually involves a yearly contract. I don't have any details in terms of what the exact pricing is, exactly.
The pricing is all-inclusive. You don't need to concern yourself with add-on costs.
What other advice do I have?
We are a partner. We sell to and implement for our customers.
We tend to use the latest version that we have on our server. It may not be the latest in the market, however, our engineering team chooses the best software for our service, so it's the latest on our server. The difference is that it may not be the latest in the market.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at Tata Consultancy
Reliable solution that gives you double protection
Pros and Cons
- "This solution gives you double security because it uses both hard and soft tokens."
- "There are some issues with connectivity and latency that should be improved."
What is our primary use case?
I mainly use AnyConnect Secure Mobility Client for remote connectivity.
What needs improvement?
There are some issues with connectivity and latency that should be improved.
For how long have I used the solution?
I've been using this solution for five to six years.
What do I think about the stability of the solution?
This solution's stability is good.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
It can be difficult to connect with Cisco's help desk when we have an issue, which wastes time waiting.
How was the initial setup?
The initial setup is straightforward and can be done without the assistance of an external team. However, it does take some time to install.
What other advice do I have?
This solution gives you double security because it uses both hard and soft tokens. I would give this solution a rating of eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at Flex Technologies
Ability to connect to VPN remotely is the key feature
Pros and Cons
- "The ability to connect to the VPN remotely."
- "Frequency of updates could be reduced."
What is our primary use case?
We use this solution for security and VPN access.
What is most valuable?
Given that we work from home, the value of the solution is the ability to connect to the VPN remotely.
What needs improvement?
We receive updates frequently, I think that could be reduced.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Customer support staff are very knowledgeable.
How was the initial setup?
The initial setup is very easy, it takes less than five minutes. We have more than a thousand users. We have an IP support team that manage any issues that arise.
What other advice do I have?
I recommend this solution and rate it 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
Always available, simple to use, and beneficial interface
Pros and Cons
- "The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection."
- "The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection."
What is our primary use case?
I use Cisco AnyConnect Secure Mobility Client all the time to connect to my operator's portal.
What is most valuable?
The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for more than 10 years.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is highly stable.
What do I think about the scalability of the solution?
Since the pandemic, we have been forced to work from home. Everyone that wants to continue working, and access the corporate resources we have to use a VPN. Almost everyone uses this solution in my organization, which is approximately 1,000 people.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The initial setup of the Cisco AnyConnect Secure Mobility Client is very easy. The link for the solution was given to me by my headquarters and I installed it. Initially, we needed separate login credentials, but now we only need to use our normal corporate login credentials to log into the solution.
What other advice do I have?
The solution is very stable and very reliable. What I recommend is for others to have a stable network, that is all. The solution works well.
I rate Cisco AnyConnect Secure Mobility Client a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager at Tata Consultancy Services
Beneficial global conductivity, scalable, and reliable
Pros and Cons
- "Cisco AnyConnect Secure Mobility Client's most valuable feature is the ability to connect to our enterprise applications, on-premise applications, and cloud any place in the world"
- "Cisco AnyConnect Secure Mobility Client can be improved by having better speed and reliability. However, the speed and reliability are already really good."
What is our primary use case?
Cisco AnyConnect Secure Mobility Client is used to connect our enterprise applications. We are not into zero-trust. So, we are still using the VPN to connect to our enterprise applications. We are still using the VPN to connect to our enterprise applications.
What is most valuable?
Cisco AnyConnect Secure Mobility Client's most valuable feature is the ability to connect to our enterprise applications, on-premise applications, and cloud any place in the world
What needs improvement?
Cisco AnyConnect Secure Mobility Client can be improved by having better speed and reliability. However, the speed and reliability are already really good.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for approximately 10 years.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is stable. It has been keeping up with all the load from everyone connecting to the enterprise systems or working remotely. We're not seeing any problems.
What do I think about the scalability of the solution?
I have found the Cisco AnyConnect Secure Mobility Client to be highly scalable because upon releasing each and every version, all the new features are getting added.
We have 200 people in my organization that is using this solution.
Which solution did I use previously and why did I switch?
I have not used other solutions previously.
How was the initial setup?
The initial setup of the Cisco AnyConnect Secure Mobility Client is simple. We only need to down the solution from the Portal and fill out a couple of VPN-related information, and then we are all set to go.
What about the implementation team?
We use a third-party IT team for the implementation. The networking IT people will help configure and get it set up.
What other advice do I have?
Cisco AnyConnect Secure Mobility Client is already in the market, and most enterprise customers are using AnyConnect today.
I rate Cisco AnyConnect Secure Mobility Client a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: September 2025
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