Service and Support
Collibra Catalog customer service receives mixed feedback. Improvements have been noted with a helpful knowledge base. Some users find the support good, rating it seven to eight, while suggesting quicker response times. Responses can depend on licensing tiers, with enterprise clients receiving better support. Specific consultants are needed for integration with cloud services. Users of the Resident Architect program experience prompt service, but without it, response times range from 24-48 hours. Documentation clarity is also suggested for improvement.
Deployment
Users found the initial setup of Collibra Catalog varied in complexity and duration. Some deemed it complex, taking days, while others found it straightforward, done in minutes. Setup depended on deployment platform, whether cloud or on-premises. Configurations required connection between data tools and Collibra. User feedback mentioned challenges with accessibility and optimal license determination. Successful implementation benefited from an in-house architect. Feeding business data and creating workflows presented further challenges.
Scalability
Collibra Catalog is praised for its scalability, receiving ratings between six and nine out of ten. Users find it suitable for large organizations, with the ability to configure different data sources efficiently. Some noted challenges with manual scaling, but many find the approach robust. Authentication flexibility and decentralized configuration contribute to its scalability. Despite some complexities, users successfully integrate Collibra Catalog widely across different environments and organizations.
Stability
Many users consider Collibra Catalog quite stable, with most ratings around seven to nine out of ten. Stability aspects receive praise, and several users appreciate its satisfactory performance level. Users report minimal issues, highlighting high uptime standards and good server performance. Quarterly updates contribute to maintaining its stability. Although response time is mentioned as a concern, complaints about its overall stability remain rare. Users generally express satisfaction with Collibra Catalog compared to other market options.