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Active Roles by One Identity vs Dameware Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Active Roles by One Identity
Ranking in Active Directory Management
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
91
Ranking in other categories
User Provisioning Software (3rd), Non-Human Identity Management (NHIM) (1st)
Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
 

Mindshare comparison

As of September 2026, in the Active Directory Management category, the mindshare of Active Roles by One Identity is 11.7%, up from 9.6% compared to the previous year. The mindshare of Dameware Remote Support is 3.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Active Roles by One Identity11.7%
Dameware Remote Support3.0%
Other85.3%
Active Directory Management
 

Featured Reviews

Puru Solanki ( ITIL. CISM , CCSP ) - PeerSpot reviewer
IT Head at Citadel Global
Automation has streamlined onboarding and governance and delivers faster, more secure access
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new administrators. Some advanced configuration and policy settings have a steep learning curve and could be simplified. We would also like to see more built-in integrations with cloud platforms and SaaS applications, along with additional out-of-the-box reporting templates. These improvements would make the product even easier and more flexible for organizations managing hybrid environments. One thing that would make our daily work even smoother is having more ready-to-use templates for common administrative tasks and reports. This would reduce the need for customization and help teams get up and running more quickly. Additionally, faster and simpler synchronization for hybrid and cloud environments would be beneficial, especially for organizations managing both on-premises and cloud identities. More detailed documentation and guided setup for advanced features would help new administrators learn the platform faster and more easily. One additional improvement I would like to see for Active Roles by One Identity is a better built-in dashboard with more real-time insights into identity and access activities. It would be helpful if upgrades and migrations were simpler and required less planning. Finally, expanding native integrations with more cloud services and third-party applications would make the platform even more versatile and reliable. These enhancements would improve the overall user experience while keeping the product's strong security and automation capabilities.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One Identity Active Roles absolutely helps reduce identity-based breaches, making it very seamless for our user base to ensure that folks in specific positions have the least privileged access possible across our for-profit healthcare conglomerate with thirty states and over fifty community hospitals under a single Active Directory domain."
"Overall, the return on investment comes from time savings, reduced errors, better resource utilization, and improved compliance, which together justify the investment."
"One Identity Active Roles has significantly reduced both the complexity and workload of administrative tasks related to Active Directory; many repetitive tasks are automated, so admins spend much less time on routine activities."
"It's valuable to us in that it resembles the native tools that most people have grown accustomed to... Active Roles resembles traditional tools, such as from Microsoft. That is really good because it eases the way people interact with the tool."
"Another good feature is the change history. It's centralized in a single place and allows us to manage people's Active Directory domains from a central location. We can also drill down into individual objects in a troubleshooting or even an auditing situation. We can show evidence to auditors by drilling down into the individual history. It gives you all the history of what happened around an individual object. That is something that would be almost impossible to do in Active Directory, or extremely complicated."
"One Identity Active Roles has positively impacted our organization by making Active Directory management much more efficient, reducing manual work, improving control over permissions, and providing better visibility into changes, which has helped both security and compliance efforts."
"After moving to One Identity Active Roles, we automated many of the routine processes and introduced delegated administration, which significantly reduced the workload of non-senior administrators."
"One Identity Active Roles is recommended as one of the best solutions currently in the market since it addresses many issues such as risks faced, inconsistent account setup, excessive admin privileges, lack of audit trails, and manual provisioning errors, all of which can be resolved with this solution."
"It was very easy to install."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
 

Cons

"One area for improvement in Active Roles by One Identity would be enhanced support for administrators, especially when dealing with complex policies, delegated rules, and users."
"One area for improvement would be the initial setup, which feels a little bit complex and could be simplified."
"I did not rate One Identity Active Roles at the highest level because areas such as user interface modernization, workflow complexity, troubleshooting experience, reporting capabilities, and cloud integration still have room for improvement."
"One thing I can add is that One Identity Active Roles could be more simplified for the initial setup and configuration."
"The possibility to request group membership, similar to the past, was disabled and moved to Identity Manager."
"Some advanced configuration and workflow can feel complex, so simplifying setup and management would improve the overall experience."
"First is the user interface and experience. While it is functional, it can feel complex for a new user and less intuitive, especially for onboarding a new user."
"One Identity Active Roles could be improved with a modern and intuitive user interface, simpler configuration for complex workflows, and faster performance in large environments."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
 

Pricing and Cost Advice

"The licensing model is a simple user-based model, not that much complicated."
"The pricing for Active Roles is expensive but not as expensive as other solutions like Okta."
"The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment."
"The price is reasonable. It costs us about 1 million Danish kroner annually, and we also spend about half as much on consultants."
"The pricing is on the higher end."
"It's expensive."
"It's fairly priced."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
28%
Healthcare Company
9%
Financial Services Firm
7%
Computer Software Company
6%
Manufacturing Company
14%
Comms Service Provider
12%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business100
Midsize Enterprise16
Large Enterprise45
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for One Identity Active Roles?
Our experience with the pricing, setup cost, and licensing of Active Roles by One Identity has been very positive. Although Active Roles by One Identity is not the lowest-priced solution, we believ...
What needs improvement with One Identity Active Roles?
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new adminis...
What is your primary use case for One Identity Active Roles?
Active Roles by One Identity is our main solution for simplifying and automating user account management in our Active Directory environment. We use it for tasks like user provisioning, deprovision...
Ask a question
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Also Known As

Quest Active Roles
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
 

Overview

 

Sample Customers

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Illinois School District
Find out what your peers are saying about Active Roles by One Identity vs. Dameware Remote Support and other solutions. Updated: August 2026.
913,076 professionals have used our research since 2012.