Adobe Experience Manager vs OpenText Documentum comparison

Adobe and OpenText are both solutions in the Enterprise Content Management category. Adobe is ranked #7 with an average rating of 8.6, while OpenText is ranked #3 with an average rating of 7.6. Adobe holds a 3.1% mindshare in ECM, compared to OpenText’s 12.5% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Adobe Experience Manager

Read 21 Adobe Experience Manager reviews

973 Views
678 Comparison Views

95% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,382 Views
2,516 Comparison Views

83% willing to recommend

Adobe Experience Manager

OpenText Documentum

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 4, 2024

Adobe Experience Manager and OpenText Documentum compete in the content management system category. Adobe Experience Manager seems to have the upper hand due to its deep integration with Adobe Marketing Cloud enhancing content and digital marketing management.

Features: AEM integrates seamlessly with Adobe Marketing Cloud, offering comprehensive digital marketing tools. Key capabilities include digital asset management, analytics, and 3D asset repurposing. Documentum is strong in content server capabilities, secure document storage, and metadata management, suitable for complex content lifecycle demands.

Room for Improvement: AEM users face challenges with high total cost of ownership and complex integration in Microsoft environments, with slow cloud support. Documentum users cite high costs and outdated UI features, along with concerns over cloud security and file format support. Both could improve documentation and AI and workflow integration features.

Ease of Deployment and Customer Service: AEM supports multiple deployment options, with technically responsive but sometimes slow support. Documentum excels in on-premises deployment but is criticized for being less cloud-ready with a need for enhanced customer service responsiveness and documentation quality.

Pricing and ROI: AEM's high costs are mitigated by strong ROI from advanced analytics and content management, fitting for large-scale enterprises. Documentum offers competitive pricing but may incur high costs due to support and licensing, delivering ROI through stability and security in document management.

To learn more, read our detailed Adobe Experience Manager vs. OpenText Documentum Report (Updated: April 2025).

Buyer's Guide

Adobe Experience Manager vs. OpenText Documentum

April 2025

Download the complete report

Helped 851,604 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Content Management

7th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Web Content Management (3rd), Enterprise Social Software (5th), Digital Experience Platforms (DXP) (1st)

OpenText Documentum

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 3.1%, up from 3.0% compared to the previous year. The mindshare of OpenText Documentum is 12.5%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Impressive integration of customer behavior with an easy setup and okay support

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

Read full review

Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Adobe Experience Manager is pretty stable."

"The integration of customer behavior and website setup is impressive."

"Adobe Experience Manager is a content management system, and we use it to create and manage a website."

"Adobe Experience Manager is quite a powerful product that you can use to design files and export them."

"If you want to use content in a mobile application and you want the content in some other application, you can simply expose it from the CMS to different clients or different systems. It's easy. On top of that, the technology underlying AEM is open-source and is very powerful like Apache Sling and JCR."

"It's a complete package. You don't need to look elsewhere for digital marketing."

"I've used several CMS tools, but Adobe Experience Manager is feature-rich, especially for web security and content management. It's more efficient to manage content on Adobe Experience Manager, and you can do a lot with it, such as updating content at any time, and on any platform, even from mobile or tablet. Adobe Experience Manager is still getting updated daily, and it's the best CMS tool in the market for me. I like that you can manage assets in Adobe Experience Manager. I also like that the solution has an analytics dashboard that shows you where the traffic comes from, how many clicks come from a specific location, the number of clicks and impressions, etc. Adobe Experience Manager can be accessed by other teams, for example, the digital media department of my company, so the solution can be used and updated per each team's requirement. Adobe Experience Manager is more than just a web developer tool, as it also allows visibility tracking and has other uses. I also like that the GUI for Adobe Experience Manager is straightforward and catchy. It has separate folders and icons, so using Adobe Experience Manager isn't tough. The solution is straightforward to use and handle."

"I like the profiling and segmentation."

More Adobe Experience Manager pros

"It has the ability to categorize and search."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

"The most valuable feature is the management."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"The stability is very good."

"OpenText Documentum is a robust choice for enterprise-level document management."

"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."

"OpenText Documentum has improved availability and performance in our organization."

Cons

"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

"Adobe's technical support is so-so."

"Programming model could be improved, it's a monolithic solution."

"Tool-wise, the Adobe Experience Manager support team is not very responsive when the user face issues in AEM as a Cloud Service."

"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."

"The solution's pricing and stability could be improved."

"The licenses are very expensive."

More Adobe Experience Manager cons

"The licensing model should be changed."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"OpenText Documentum's user interface could be improved a little bit."

"The biggest issue for us is the price of the product."

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."

Pricing and Cost Advice

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"It's really costly."

"The price is considered affordable now."

"It is quite an expensive product."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.

See recommendations

851,604 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

36%

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Financial Services Firm

20%

Government

12%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

While there are many aspects that could be improved, discussing them would require more time. The licensing model is opaque, and technical support could be improved, especially for smaller companies.

See all answers

What is your primary use case for Adobe Experience Manager?

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

Adobe CQ5 vs Adobe Experience Manager

Compared 14% of the time

OpenText Extended ECM vs Adobe Experience Manager

Compared 8% of the time

OpenText TeamSite vs Adobe Experience Manager

Compared 8% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 8% of the time

SharePoint vs Adobe Experience Manager

Compared 4% of the time

More Adobe Experience Manager Competitors

SharePoint vs OpenText Documentum

Compared 23% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 18% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Alfresco vs OpenText Documentum

Compared 12% of the time

Mobius Content Services Platform vs OpenText Documentum

Compared 2% of the time

Product Reports

Buyer's Guide

Adobe Experience Manager

May 2025

Download Adobe Experience Manager product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Adobe

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Metra

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Adobe Experience Manager vs. OpenText Documentum

April 2025

Free Report: Adobe Experience Manager vs. OpenText Documentum

Find out what your peers are saying about Adobe Experience Manager vs. OpenText Documentum and other solutions. Updated: April 2025.

DOWNLOAD NOW

851,604 professionals have used our research since 2012.

See our Adobe Experience Manager vs. OpenText Documentum report.

See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.