Try our new research platform with insights from 80,000+ expert users

AI CRM vs IQVIA Orchestrated Customer Engagement comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AI CRM
Ranking in CRM
127th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
IQVIA Orchestrated Customer...
Ranking in CRM
44th
Average Rating
7.0
Reviews Sentiment
6.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of AI CRM is 0.4%, up from 0.1% compared to the previous year. The mindshare of IQVIA Orchestrated Customer Engagement is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
IQVIA Orchestrated Customer Engagement0.7%
AI CRM0.4%
Other98.9%
CRM
 

Featured Reviews

Use AI CRM?
Leave a review
Jaemin Baek - PeerSpot reviewer
Dx Strategist at SK Telecom
Has 360 degree customer view but needs to improve workflow
Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays. The data queries are at times separated and do not match properly. To obtain insights from data, we need to map or match the datasets and define the relationships between them. However, in Salesforce it is very difficult to define relationships between datasets. They do not provide any customization features; they are all global/standard. Because the sales department needs many functions to deal with sales or government policies, like taxes, they cannot develop the features in OCE. As a result, we cannot provide Salesforce as a single solution. The workflow process is not complete. They need to achieve more knowledge and experience in this industry.
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Also Known As

No data available
IQVIA OCE
 

Overview

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2026.
881,082 professionals have used our research since 2012.