IQVIA Orchestrated Customer Engagement vs Zoho CRM comparison

"I've found the customer 360 degree view to be valuable."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"I am impressed with the product's information on customers."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."

"Zoho CRM is easy to use and easy to understand."

"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."

"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."

"We would like to always email users as soon as any new features are launched."

"The MCR capabilities have some limitations."

"The reporting for developers should be improved."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

"There should be easy access to feature recommendations in the solution"

"We'd like the solution to be less expensive."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"OCE is less expensive than Veeva, for instance."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"Zoho CRM is available at a fairly average price"

"We have an annual license fee that costs $12,000."

"Compared to other CRMs, it is very cheap."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"The solution is cost-effective."

"The product costs $35 per user per year."

"There is an annual license."