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Airtable vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Airtable's automation enhanced efficiency and cost savings, eliminating manual tasks and showcasing its potential beyond basic functions.
Sentiment score
7.3
Users find Smartsheet crucial for efficient operations, praising its automation, collaboration, simplicity, and noting productivity and time savings.
I can automate the process so it automatically populates data into the Airtable base and performs any necessary calculations.
 

Customer Service

Sentiment score
6.0
Airtable's support is responsive and polite, but response times vary, with better service for enterprise clients.
Sentiment score
7.4
Smartsheet's responsive email support and knowledge library are praised, though improvements in ticket management and additional support channels are suggested.
 

Scalability Issues

Sentiment score
6.1
Airtable handles small to medium data well, but faces limitations with large sets, ideal for mid-sized structured projects.
Sentiment score
7.5
Smartsheet excels in scalability, integration, flexibility, and licensing, garnering high user satisfaction, especially in growing organizations.
 

Stability Issues

Sentiment score
8.3
Airtable is generally reliable, with high ratings, though some users note downtime and speed issues with extensive usage.
Sentiment score
8.1
Smartsheet is highly stable with rare minor issues, appreciated for reliability, cloud accessibility, and consistent high-performance ratings.
 

Room For Improvement

Airtable users seek improved API call limits, data storage, loading speeds, flexible pricing, automation, interfaces, documentation, and tutorials.
Smartsheet needs UI improvements, faster internet speed, better integrations, enhanced features, automation, and improved training for usability.
If they show step-by-step guides for automations, this will help them attract more clients who are willing to learn and use their system.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
 

Setup Cost

Airtable offers flexible pricing by plan and user count, starting with a free plan and additional costs for advanced features.
Smartsheet offers scalable pricing with essential and full features, appealing to various needs, starting from free to enterprise plans.
 

Valuable Features

Airtable offers user-friendly features, automation, no-code apps, intuitive navigation, seamless interface, and extensive integration for efficient task management.
Smartsheet offers real-time sharing, easy collaboration, customizable interface, automation, Gantt charts, dashboards, and tool integration for efficient project management.
Everybody has a particular base for different purposes, so you add information to those bases, and anybody can access it at any point in time anywhere in the world.
It was effective for easy reporting and data on our user feedback.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
 

Categories and Ranking

Airtable
Ranking in Project Management Software
14th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
Product Management Software (1st)
Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Project Portfolio Management (3rd)
 

Mindshare comparison

As of July 2025, in the Project Management Software category, the mindshare of Airtable is 1.1%, up from 0.9% compared to the previous year. The mindshare of Smartsheet is 4.6%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Ashwini Ramanisankar - PeerSpot reviewer
User-friendly, quick implementation, and effortless database creation
The interfaces provided by the company have certainly undergone significant improvements since their earlier versions. The growth and progress have been remarkable. I have personally shared numerous feedback points and observed the prompt implementation of changes within a few months, which is highly commendable. However, I must admit that I have encountered several challenges with their interfaces. In terms of the interface, there are certain improvements I would suggest. For instance, a global search feature is currently absent, which would greatly enhance usability. Additionally, incorporating a search function within automation would be highly beneficial. The current limitation of fifty automation per base is insufficient for our needs and could be expanded. Moreover, there is a need for a longer native time delay in automation to allow for more flexible syncing. Currently, the syncing time is set at approximately three to five minutes, which could be increased for smoother operations.
PaulDiaz - PeerSpot reviewer
Needs to improve baselines and changing dates can be frustrating
I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.
report
Use our free recommendation engine to learn which Project Management Software solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
9%
University
7%
Computer Software Company
7%
Educational Organization
19%
Manufacturing Company
10%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Airtable?
The product helps us track activities, address complaints, and make improvements.
What needs improvement with Airtable?
I haven't used it in a while, so I cannot really provide specific areas that need improvement.
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
 

Overview

 

Sample Customers

Cole Haan, Expedia, BuzzFeed, Medium, Shopify, Box, JetBlue
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Airtable vs. Smartsheet and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.