AlertSite vs Runscope [EOL] comparison

SmartBear and Broadcom are both solutions in the API Monitoring Software category. Additionally, 100% of SmartBear users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

AlertSite

Read 7 AlertSite reviews

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53 Comparison Views

100% willing to recommend

Runscope [EOL]

Read 11 Runscope [EOL] reviews

100% willing to recommend

AlertSite

Runscope [EOL]

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Executive Summary

We performed a comparison between AlertSite and Runscope [EOL] based on real PeerSpot user reviews.

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To learn more, read our detailed API Monitoring Software Report (Updated: September 2025).

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API Monitoring Software

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AlertSite

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (36th), API Monitoring Software (3rd)

Runscope [EOL]

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

SandeepTarwe

Team lead at Tata Consultancy

Alerting capabilities have enabled timely escalation and resolution of issues

In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there were any outages or issues with any of the kiosks, servers, or the ticketing tool. I monitored these alerts and escalated them to the concerned team to rectify them at the earliest…

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Director5672

Director of Engineering at a consultancy with 1-10 employees

Enables us to monitor API endpoints to ensure everything is running

I've noticed, once or twice, when there were some updates pushed by Runscope, at times it didn't refresh the pages. I was running it, there were multiple tests running at the same time, and it didn't update the webpage I was looking at. So I had to refresh it manually. Occasionally, it still happens. Another thing I have found is that the built-in editor for the scripts can be improved a lot. Instead of making such a basic editor, maybe include a little more so it is easier to look at things and debug. Finally, other than the Runscope documentation, I haven't seen too much elsewhere. I haven't seen a user community.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I highly recommend AlertSite to other users."

"The alerting capabilities were really helpful."

"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."

"There are custom reports available along with the inbuilt reports."

"I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast."

"The alerting capabilities of AlertSite were really helpful."

"This solution has numerous advantages. It's extremely simple to configure. Either digital monitors or single-URL monitors are simple to configure and build."

"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."

"We utilize modular tests based on environment variables. These have saved QA a lot of time when setting up our back-end automation."

"When it's a problem on our side, the server is down, or there is a lack of memory, the first thing to break is the API, because the calls can't be processed. So we know exactly at that moment because we receive notifications, and we can take action. It doesn't only notify us of the type problem, but it also links it to our servers."

"It is a relatively reliable tool for running big amounts of API tests, which you can schedule to run periodically, as the product is very good."

"It uses JavaScript which is easy."

"The schedule is definitely the most valuable. Also, being able to check the JSON attribute values is helpful. We always check the attributes. Finally, the notifications are helpful as well."

"Tests are per-step configurable with script capabilities and support for token-based authentication using variables. Configurable test frequency and integration with both Slack and PagerDuty for alerting our DevOps team are also important. General use of the dashboard by multiple team members is also valuable."

"We can receive an email and slack notifications if tests are failing/passing."

"It is a cloud-based environment for building and executing tests, which allows me to focus on building, running, and reviewing test results."

More Runscope [EOL] pros

Cons

"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."

"Additionally, support from AlertSite is not at an enterprise level since it is not offered 24/7."

"I could use a few changes to the user interface."

"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."

"I would like the ability to get more data points with regard to some of the unique requirements that we have."

"It is not compatible with all of the product platforms that we use."

"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."

"The user interface requires a lot of clicking around."

"I've noticed, once or twice, when there were some updates pushed by Runscope, at times it didn't refresh the pages. I was running it, there were multiple tests running at the same time, and it didn't update the webpage I was looking at. So I had to refresh it manually. Occasionally, it still happens."

"If triggering test bucket via trigger API, there is no option to see if the tests which were triggered passed or failed."

"The initial setup included a lot of repetitive manual work."

"Needs the ability to create code which runs before and after API tests."

"We would like to have an improved ability to share a set of tests across different environments (e.g., dev, stage, and prod)."

"Reliability. I would like to see more money invested in disaster recovery testing of the application. The product should be hosted across several AWS regions so if there are issues with an EC2 instance in a particular region, the whole application won't be affected. Once or twice a year there are issues with AWS that causes the reliability of the application to suffer."

"If you forget to set the default environment during test creation, you have to go through every test and make sure that it is set to the environment that you prefer if using shared environments. If there was an option to force all tests within a bucket into a specific environment with one click, this would save a lot of time."

More Runscope [EOL] cons

Pricing and Cost Advice

"The cost is high."

"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."

"We purchased the license once and had the option of selecting the number of user licenses."

"Runscope pricing is unbeatable"

"The price for the product is very reasonable for a team of more than four to five members."

"Pricing is fair."

"Having the different plans organized by team size, buckets, and requests per billing period works for our needs. Larger companies may need to take a close look at these elements."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for AlertSite?

I would rate the pricing aspects of AlertSite as nine out of ten, indicating it is good or low-priced.

See all answers

What needs improvement with AlertSite?

SmartBear, as a vendor, is focusing more on API management and testing rather than monitoring. AlertSite could benefit from more future-focused innovation, especially with competencies in generativ...

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What is your primary use case for AlertSite?

I have been working with the AlertSite ( /products/alertsite-reviews ) product since 2019. Within our organization, specifically one service unit at one of the Big Four firms, this product has been...

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Comparisons

Dynatrace vs AlertSite

Compared 52% of the time

Broadcom DX Application Performance Management vs AlertSite

Compared 48% of the time

More AlertSite Competitors

No data available

Product Reports

Buyer's Guide

AlertSite

September 2025

Download AlertSite product report

Buyer's Guide

Runscope [EOL]

September 2025

Download Runscope [EOL] product report

Also Known As

No data available

CA Runscope

Overview

SmartBear's AlertSite is an application performance management and system monitoring software. AlertSite is an early warning system that users can rely on to monitor their websites, web apps, and APIs from any physical location as well as from within their private networks. It offers real-time alerting with root-cause analytics and robust reporting. AlertSite allows you to proactively monitor from an independent network of over 350 monitoring nodes worldwide.

Here are AlertSite’s 6 use cases:

Monitor web: AlertSite monitors beyond availability to detect performance anomalies and notify the appropriate people when deviations occur, whether it's online apps or websites.
Monitor APIs: Check to see that your internal, external, and third-party APIs are working properly, returning the correct content, and performing as expected.
Monitor apps: With nearly any action, monitor your online sites and applications using actual browsers, just like a consumer. There is no need for scripting.
Monitor mobile: Monitor your mobile-friendly websites, native mobile apps, carrier-based nodes, and network speeds with real devices (3G, 4G LTE).
Monitor SLAs: Make sure you're meeting service-level agreements' requirements. SLA requirements are monitored and reported on by AlertSite.
Monitor cloud: Monitor your cloud-based applications to improve mobility. AlertSite monitors your apps across public and private clouds, giving you complete visibility into their status.

AlertSite Features

AlertSite has many valuable key features. Some of the most useful ones include:

Enables a comprehensive view of UI and API performance.
Monitoring coverage from 350+ worldwide nodes and private networks.
Integrates with DevOps and Ops tool stacks.
Displays availability and performance data that assist in determining the root cause of performance problems.
With AlertSite's Single Sign-On (SSO) support, you can assist your authentication procedures.
Free training and assistance. AlertSite’s responsive team is always there to assist you, from the initial rollout through day-to-day support.
Eliminates the stress of false alerts using these key features:
- Tracks the performance of your apps, APIs, and websites.
- Sets up monitor and alarm schedules, as well as blackout periods and retry choices.
- Sets alert thresholds that are both static and dynamic.
- Calculates the number of failures needed to set off an alarm.
- After the first failure, retries logic.
- Based on error code, sends an alert to recipients and group routing.
- Tests from over 85 different locations across the world, with internal and external monitoring.
- Defines assertions and validations.
- Integrates with PagerDuty, Slack, Splunk, VictorOps, and more.

Easy configuration with help from these key features:
- DejaClick is an intuitive, seamless plug-in for documenting web transactions and user journeys.
- Use the point-and-click script creation for website, web, and mobile monitor scripts.
- Benefit from using native API monitor creation.
- Scripts for functional tests can be reused.
- Automate monitor creation by using Swagger Specs or OpenAPI Specification files.

SmartBear

Information not available

Broadcom

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Twilio, Microsoft, Adobe, Okta, Tesco, Charter Communications

Buyer's Guide

API Monitoring Software

September 2025

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