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Alfabet FastLane vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfabet FastLane
Ranking in Project Portfolio Management
21st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
Enterprise Architecture Management (30th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of May 2026, in the Project Portfolio Management category, the mindshare of Alfabet FastLane is 1.2%, up from 0.8% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.1%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management5.1%
Alfabet FastLane1.2%
Other93.7%
Project Portfolio Management
 

Featured Reviews

Onkgopotse Samuel Motshabi - PeerSpot reviewer
Founder and Managing Consultant at Onksoft Investments (Pty) Ltd
A clear view for managing portfolio growth, governance, and cost drivers or containment
I have just started toward the goal of implementation, so don't have much knowledge of the solution beyond my initial training. It is important for any company to define what they want from the solution. For example, one recommendation is that companies pick questions they want answered right at the outset. One company might say they want to know about their application landscape. Another company might say they want to see cost drivers. If you strategically prioritize your questions, then you will be able to go through implementation with less pain. Based on my use so far, I see the potential of the solution. I have been part of the company for a long time so I understand its pain points. I believe the solution is the right tool to get a clear view of governance, cost drivers, and cost containment. I rate the solution an eight out of ten.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has provided us with a view of the truth in terms of our application portfolio."
"We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios."
"The solution has opened many doors for me."
"The interface is extremely user-friendly."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects, with hybrid, traditional, and Agile capabilities, and the solution integrates well with other platforms, such as Microsoft Azure."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"It manages portfolios and aligns our current portfolio with internal changes."
 

Cons

"The initial setup is challenging because it relies on information from different stakeholders."
"The solution needs a few things in terms of resource management."
"The solution, currently, whatever it is, it's very concrete. Customizing it is a bit of a tedious task."
"I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information."
"ServiceNow need to focus on internal empowerment rather than awareness to drive the change."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"It's not out-of-the-box. There's a lot of customization, so I'll have to buy an expensive product like ServiceNow and then have a tech deck for it."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well."
"A major improvement we would like to see is definitely around agile management."
 

Pricing and Cost Advice

"I am with a third-party so am not privy to costs."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The pricing is negotiable based on the contract and licensing perspective."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"The cost of the solution should not be more than $50,000 annually."
"The solution was quite expensive."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The solution is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Manufacturing Company
11%
Healthcare Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise24
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

Alfabet Cloud
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Information Not Available
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Broadcom, Planisware, monday.com and others in Project Portfolio Management. Updated: April 2026.
893,221 professionals have used our research since 2012.