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ServiceNow Strategic Portfolio Management pros and cons

Vendor: ServiceNow
4.0 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ServiceNow Strategic Portfolio Management offers numerous integration opportunities, particularly with platforms like Slack and Microsoft Azure.
The flexibility and multiple methodology possibilities, including hybrid, traditional, and Agile capabilities, are highly valuable features.
Real-time analytics and end-to-end process management significantly support operational decision-making and strategy management.
The integration with other ServiceNow modules enhances workflow efficiency by calculating project costs and managing vendor relations.
The reporting system for project portfolio and program management is effective and beneficial for organizations.

CONS

ServiceNow Strategic Portfolio Management is considered quite pricey compared to competitors, and pricing remains a significant concern for users.
There is a need for better artificial intelligence and innovative technologies to be included in ServiceNow Strategic Portfolio Management.
ServiceNow Strategic Portfolio Management's finance capabilities are not as robust as its project management features, with specific mention of needing improvements in IT finance management integration.
ServiceNow Strategic Portfolio Management requires enhancements in agile management features to match competitors like Rally.
Documentation for ServiceNow Strategic Portfolio Management is difficult to understand, leading to challenges in figuring out the basics without extensive searching.
 

ServiceNow Strategic Portfolio Management Pros review quotes

JT
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Sep 5, 2019
The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.
BP
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Oct 23, 2019
The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.
reviewer1261263 - PeerSpot reviewer
IT Project Manager at a tech services company with 1-10 employees
Jan 15, 2020
The program is stable.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
PP
Chief Technology Officer at a renewables & environment company with 11-50 employees
Jan 15, 2020
The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.
Raymond De Rooij - PeerSpot reviewer
Product Owner at ABN AMRO Bank N.V.
Sep 29, 2020
Stable and scalable solution.
MR
Project Manager at IT Solutions India Pvt Ltd
Jun 8, 2020
The interface is extremely user-friendly.
reviewer912717 - PeerSpot reviewer
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees
Sep 25, 2021
ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.
Daniel Guimaraes - PeerSpot reviewer
PMO Area Manager at a mining and metals company with 10,001+ employees
Feb 11, 2022
We like the status report feature. It is something really valuable.
reviewer1800279 - PeerSpot reviewer
Managing Director at a consumer goods company with 11-50 employees
Mar 14, 2022
The most important feature of ServiceNow IT Business Management is flexibility.
Kees Beets - PeerSpot reviewer
WW Supply Chain - Strategy and Development - Senior Manager at HP
Apr 27, 2022
The performance is good.
 

ServiceNow Strategic Portfolio Management Cons review quotes

JT
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Sep 5, 2019
The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.
BP
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Oct 23, 2019
The cost could be improved. The solution is quite pricey.
reviewer1261263 - PeerSpot reviewer
IT Project Manager at a tech services company with 1-10 employees
Jan 15, 2020
The interface isn't user-friendly.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
PP
Chief Technology Officer at a renewables & environment company with 11-50 employees
Jan 15, 2020
The only issue for us is the pricing. It’s quite high in comparison with the competition.
Raymond De Rooij - PeerSpot reviewer
Product Owner at ABN AMRO Bank N.V.
Sep 29, 2020
Dashboard interface is limited functionally and not very user friendly
MR
Project Manager at IT Solutions India Pvt Ltd
Jun 8, 2020
I would like to see some artificial intelligence incorporated into the management functions.
reviewer912717 - PeerSpot reviewer
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees
Sep 25, 2021
ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.
Daniel Guimaraes - PeerSpot reviewer
PMO Area Manager at a mining and metals company with 10,001+ employees
Feb 11, 2022
When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.
reviewer1800279 - PeerSpot reviewer
Managing Director at a consumer goods company with 11-50 employees
Mar 14, 2022
ServiceNow IT Business Management could improve by adding better artificial intelligence.
Kees Beets - PeerSpot reviewer
WW Supply Chain - Strategy and Development - Senior Manager at HP
Apr 27, 2022
It could be more user-friendly.