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ServiceNow Strategic Portfolio Management pros and cons

Vendor: ServiceNow
4.0 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

ServiceNow Strategic Portfolio Management offers numerous integration opportunities, particularly with platforms like Slack and Microsoft Azure.
The flexibility and multiple methodology possibilities, including hybrid, traditional, and Agile capabilities, are highly valuable features.
Real-time analytics and end-to-end process management significantly support operational decision-making and strategy management.
The integration with other ServiceNow modules enhances workflow efficiency by calculating project costs and managing vendor relations.
The reporting system for project portfolio and program management is effective and beneficial for organizations.

CONS

ServiceNow Strategic Portfolio Management is considered quite pricey compared to competitors, and pricing remains a significant concern for users.
There is a need for better artificial intelligence and innovative technologies to be included in ServiceNow Strategic Portfolio Management.
ServiceNow Strategic Portfolio Management's finance capabilities are not as robust as its project management features, with specific mention of needing improvements in IT finance management integration.
ServiceNow Strategic Portfolio Management requires enhancements in agile management features to match competitors like Rally.
Documentation for ServiceNow Strategic Portfolio Management is difficult to understand, leading to challenges in figuring out the basics without extensive searching.
 

ServiceNow Strategic Portfolio Management Pros review quotes

SH
Freelancer at a media company with 1,001-5,000 employees
Jun 18, 2025
The integration of ServiceNow Strategic Portfolio Management with other ServiceNow modules improves workflow efficiency by calculating overall project costs associated with vendor management.
SC
BA at North America Direct, Inc.
Oct 2, 2025
The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow.
MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Apr 8, 2025
The alignment feature between projects from the idea phase until it is finalized is highly valuable.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Srinivasa Neelapu - PeerSpot reviewer
Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals
Jun 7, 2024
The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management.
reviewer2669151 - PeerSpot reviewer
IT Leadership at a computer software company with 201-500 employees
Mar 18, 2025
In mature companies ready for it, the return on investment would be a nine point five.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Jan 30, 2025
The best feature is the effective reporting system for project portfolio and program management.
reviewer2343774 - PeerSpot reviewer
IT Architect at a manufacturing company with 10,001+ employees
Jun 13, 2024
The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes.
Karthik Kambhampti - PeerSpot reviewer
Solution Director - Service Management at Microland Limited
Sep 21, 2023
The PPM module is an excellent service.
JS
Configuration Manager Director at Accor hotels
Oct 6, 2023
The technical support is pretty good. ServiceNow has consistently provided excellent assistance.
MU
Pre-Sales at Fujitsu
Aug 21, 2024
Information management is very beneficial for our customers.
 

ServiceNow Strategic Portfolio Management Cons review quotes

SH
Freelancer at a media company with 1,001-5,000 employees
Jun 18, 2025
Improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager.
SC
BA at North America Direct, Inc.
Oct 2, 2025
I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information.
MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Apr 8, 2025
Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Srinivasa Neelapu - PeerSpot reviewer
Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals
Jun 7, 2024
SPM is definitely strong for project management, but its finance capabilities are not as robust.
reviewer2669151 - PeerSpot reviewer
IT Leadership at a computer software company with 201-500 employees
Mar 18, 2025
The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Jan 30, 2025
As of now, making the product more cost-beneficial would help more organizations consider investing in it.
reviewer2343774 - PeerSpot reviewer
IT Architect at a manufacturing company with 10,001+ employees
Jun 13, 2024
The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting.
Karthik Kambhampti - PeerSpot reviewer
Solution Director - Service Management at Microland Limited
Sep 21, 2023
The configurations are fine, but the user interface could be improved.
JS
Configuration Manager Director at Accor hotels
Oct 6, 2023
The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.
MU
Pre-Sales at Fujitsu
Aug 21, 2024
The pricing is average.