The resource manager is useful.
ServiceNow Strategic Portfolio Management offers robust integration with platforms like Slack and Microsoft Azure and excels in end-to-end processes covering everything from idea management to implementation with real-time analytics. While praised for stability and market presence, its high cost and complexity in project management can be challenging. Desired enhancements include AI integration, improved Agile features, and support for managing payroll costs. Better integration with IT finance tools like AppTio is also beneficial.
