Planview Portfolios and ServiceNow Strategic Portfolio Management compete in the project management software category. ServiceNow has the upper hand with its seamless integration capabilities and multiple project management methodologies.
Features: Planview Portfolios is noted for its flexibility in customizing layouts and integrating with Power BI. It supports extensive project portfolio management, resource planning, and strategy execution with integration options like Projectplace. ServiceNow Strategic Portfolio Management is recognized for its integration capabilities and flexible project management approaches, including support for hybrid, traditional, and Agile methods, and offering strong reporting tools.
Room for Improvement: Planview Portfolios could benefit from enhancing its user interface, supporting more agile methodologies, and improving the financial components and report generation processes. ServiceNow's areas for improvement include clarifying pricing, enhancing agile features, and simplifying the user interface for more intuitive integration processes and configurations.
Ease of Deployment and Customer Service: Planview Portfolios offers deployment across public, private cloud, and on-premises environments, but experiences mixed customer support due to high staff turnover. ServiceNow is mainly deployed through cloud services, where customer service varies, with some users noting slow response times, though technical support quality aligns well with service commitments.
Pricing and ROI: Planview Portfolios is considered costly with licensing flexibility like the FLEX model. Its ROI is seen in improved management and operational efficiencies, though difficult to quantify. ServiceNow is also pricier, favored by larger enterprises, with users acknowledging its streamlining capabilities and noting ROI in project management improvements across diverse regions.
| Product | Market Share (%) |
|---|---|
| ServiceNow Strategic Portfolio Management | 9.6% |
| Planview Portfolios | 7.1% |
| Other | 83.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 2 |
| Large Enterprise | 58 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 23 |
Planview Portfolios offers a comprehensive platform for managing IT, project and resource management, along with strategic planning. The tool focuses on optimizing resource allocation and financial analysis, supporting global operations.
Organizations use Planview Portfolios to streamline project tracking from inception to completion, enhancing strategic alignment with corporate objectives. The tool integrates with platforms like JIRA to provide seamless workflows and supports critical business processes, including budgeting and capacity planning. Teams benefit from customized configurations and robust reporting, further supporting effective decision-making. Despite its strengths, improvements are sought in navigation, documentation, and integration capabilities.
What are the key features?In industries like IT and project management, Planview Portfolios supports complex portfolio handling, ensuring visibility across global operations. Companies in these sectors leverage its strategic planning tools for strategic alignment and resource management, integrating with existing systems for improved process efficiency.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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