Try our new research platform with insights from 80,000+ expert users

Planview Portfolios vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Planview Portfolios
Ranking in Project Portfolio Management
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
Enterprise Architecture Management (11th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of February 2026, in the Project Portfolio Management category, the mindshare of Planview Portfolios is 6.2%, down from 6.8% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.0%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Market Share Distribution
ProductMarket Share (%)
ServiceNow Strategic Portfolio Management7.0%
Planview Portfolios6.2%
Other86.8%
Project Portfolio Management
 

Featured Reviews

it_user1684173 - PeerSpot reviewer
PM Systems Analyst at a insurance company with 5,001-10,000 employees
Increases our on-time completion rate and helps in managing the demand and capacity, and we get excellent service in terms of feature requests and support
We've been encouraging our users to manage their schedules directly in the Work and Assignments module. So far, it has been good, but we've been in conversation with the vendor product team to improve the performance of the Work and Assignments module. Right now, it is a bit slower. We don't use the Progression feature. We will use it at some point in time. Until then, we want to have a way to set time to help decide what's in the past, present, and future. It is one of the things we've been discussing with Planview. It provides flexibility for configuring assignments, but one of the things about which we've been talking to Planview is related to certain resources that are associated with a project. When the project extends, their demand also equally goes up. There are also resources where if a particular task has to crash, it may need additional effort. So, it is between the fixed effort versus fixed duration. Planview is more duration-based. For example, if you crash a task, the system rightly thinks that you're crashing the task, and you need to finish the work by doing overtime or working additional hours. If you are taking 30 hours to finish a task in three weeks, and for whatever reason, you have to crash the task into two weeks, 30 hours need to be fulfilled within those two weeks. If the task moves to four weeks, instead of three weeks, you still have 30 hours that get distributed among four weeks, so you will be able to finish the task. That makes sense for those resources that are associated with the task, but there are certain resources, such as a project manager or project administrator, for whom when a project extends, the demand also equally goes up. So, if somebody is assigned 50% for a project, and assuming that the project is moving out by a month or two or three months, the effort shouldn't go down. Currently, the allocation goes down, and our resource managers have to go and update the effort back up to 50% or whatever the demand is. We are interacting with Planview to provide a solution. Right now, we have to go and update the additional demand because of the change in the project.
SH
Architect at Mindsprint
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use expenditures quite a bit. We put in forecast expenditures and then we actualize them below the line in the little box in the bottom tray. Being able to track the project with relevant milestones is also valuable. Milestones are valuable because it helps us to keep the project on track. The expenditures are valuable because we need to be able to understand expenses that are beyond the regular resources in the projects."
"We provided whatever feedback we had to the Planview team, and they went in and built those additional features that we requested. For example, they created a great way for our users to search for a specific resource, project, program, or role. We were not using some of the features, and we wanted them to not be visible, and they helped us with that. They also brought a feature to provide visibility into when a resource was never assigned to any task. There was no visibility to this before. This feature was really very good for visibility into the resource portfolio."
"In my opinion, the financial planning feature is the most valuable feature of Planview Enterprise One."
"It gives us the vast ability to churn out-of-the-box reports and have an overview about approach rates and resource utilization."
"The flexibility on offer is very helpful in meeting the organization's needs."
"We're still in an early stage. Things will change as we use it more. I did program reports that are important and that will provide us with value."
"Planview Management integrates seamlessly with other tools and systems used within the organization, such as enterprise resource planning (ERP) software, customer relationship management (CRM) systems, and collaboration platforms."
"The most valuable feature of this solution is reporting."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
"The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"It manages portfolios and aligns our current portfolio with internal changes."
"The interface is extremely user-friendly."
"The product is quite convenient and user-friendly."
 

Cons

"I would like to be able to copy and paste from Excel into work and assignments along with roles and hours, as opposed to having to type it out one by one."
"When you think of planning at a PI level, roadmap planning, or release planning, I think they should make a little more headway into how agile delivery works, tying it back into the financials and the planning to Planview. I think it would be good."
"It is a bit of a rigid system."
"The reporting is absolutely shocking. It's not good reporting and requires improvement."
"Their off-shore support is something new that they're laying out and the team just needed some development in terms of skill and experience."
"We have almost like a third-party group who has to do a lot of our configurations. It's a bit painful for us anytime we want to make a change. The other issue is that we have different groups all in the same instance. So, if one group wants to make a change, it impacts everyone. Then, we all have to come together, to say, "Yes, we approve this change, or no, we do not." Thus, it has not been as flexible for us."
"The solution is stable. However, it's so robust, there's so much data, that it has the tendency to lag."
"There are some issues with how long it takes to load the data to Planview, It just depends on what your setup is. If there was a way Planview could maybe make the loading faster, in case you do have a lot of things going on with your setup."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"ServiceNow need to focus on internal empowerment rather than awareness to drive the change."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
 

Pricing and Cost Advice

"When we went through that process, I believe it is competitive with others on the market. However, there are less expensive options available. It's a more premium offering at a higher price."
"Our licensing costs are about a quarter of a million dollars per year."
"With the costs, they were very understanding. Knowing that we were an existing customer, they were very much willing to work with us to make sure that we were able to transition to Enterprise One from PPM Pro."
"Our licensing costs are probably $150,000 to $180,000 a year with 270 licenses total."
"I don't know about the actual pricing. I have not come across any costs in addition to the standard licensing fees."
"We overbought our licenses. We looked at our needs three to four years down the road and tried based our contract on that. However, we were over aggressive. We use about a third of the licenses that we have. We're looking to adjust the makeup so we can start utilizing the amount of money that we are spending. Right now, we're overspending, and my organization is not seeing the value in Planview because we are paying so much for licenses that we're not using."
"The licensing part is a bit costly in comparison with the other available PPM tools."
"We recently did a new bundle for all of Enterprise One. It includes some of the newer pieces, like Projectplace and LeanKit. It bundled our CTM in with it as well. I think the total came out to be about $900,000 a year. This is for unlimited licenses."
"The cost of the solution should not be more than $50,000 annually."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The tool is expensive."
"The solution is expensive."
"The pricing is negotiable based on the contract and licensing perspective."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The licensing is based on metrics and is tailored to customer's needs."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
881,821 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
8%
Marketing Services Firm
8%
Healthcare Company
7%
Financial Services Firm
13%
Manufacturing Company
13%
Government
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise59
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

What do you like most about Planview Portfolios?
Planview Management integrates seamlessly with other tools and systems used within the organization, such as enterprise resource planning (ERP) software, customer relationship management (CRM) syst...
What needs improvement with Planview Portfolios?
Enhancements are needed in: Advanced reporting and analytics: While Planview Management provides robust reporting and analytics capabilities, further enhancements could include more advanced data v...
What is your primary use case for Planview Portfolios?
We use Planview Management to assess the current project portfolio, evaluate resource availability, and prioritize projects based on strategic objectives, ROI, and risk factors. Planview Management...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
 

Also Known As

Planview Enterprise One, Troux
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planview Portfolios vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: February 2026.
881,821 professionals have used our research since 2012.