Monday.com and ServiceNow Strategic Portfolio Management compete in the project management and portfolio management category. ServiceNow seems to have the upper hand due to its comprehensive data capture, analytics capabilities, and IT-business integration, suitable for complex enterprise environments.
Features: Monday.com offers a user-friendly platform with integrations like Slack and Google Drive. Its customizable boards and automation simplify task delegation and monitoring. ServiceNow excels in IT and business operations integration, providing extensive data capture and analytics, making it ideal for complex enterprise environments.
Room for Improvement: Monday.com could enhance its user interface, improve Outlook integration, and its mobile app experience. ServiceNow needs to simplify its complex user interface and provide improved dashboards and AI features to enhance usability.
Ease of Deployment and Customer Service: Monday.com, deployed on Public Cloud, offers high accessibility and scalability. Its technical support is helpful but could be more proactive. ServiceNow, available on Public and Private Clouds, offers good technical support but requires more personalized troubleshooting.
Pricing and ROI: Monday.com provides fair, competitive pricing for small to medium teams with a pricing structure that provides good ROI through efficiency gains. ServiceNow is more expensive, designed for large enterprises, but offers robust functionality and high ROI in complex settings.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
I would rate their customer service a ten.
They have knowledgeable teams across all levels.
They should improve vendor compliance to align with ServiceNow's strategy.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
Scalability is critical for our clients as they deal with numerous projects and changes.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The integration of artificial intelligence is something my customer is considering for future upgrades.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
It is quite expensive.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
A pricing model adjustment is needed for better alignment with customer usage.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Aligning the portfolio with overall strategy and goals is essential for success.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks.
Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.
Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.
What are the key features of Monday.com?
What benefits should users consider?
In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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