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Jira Align vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jira Align
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
41
Ranking in other categories
Application Lifecycle Management (ALM) Suites (9th), Value Stream Management Software (1st)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
Project Portfolio Management (1st)
 

Mindshare comparison

As of April 2025, in the Enterprise Agile Planning Tools category, the mindshare of Jira Align is 5.3%, up from 5.1% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.9%, up from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Tonia Spight-Sokoya - PeerSpot reviewer
User-friendly with good documentation and the ability to integrate with other third arty vendors
I am really focused on identity access management and getting access to the vendors. Right now, I'm setting up vendor access through Azure. You can do that or with the IAM. Sometimes we have to create several different types of access because we have vaulted databases. We have the Unix databases, I have MySQL, and we have Mongo, where I get access to those user classes or to the databases in the host group. Those are all different access scenario forms that I submit after I do the configuration in the form with the security team. I need clarity on the IAM. I'm not clear on PAM eighter. Is there a form that they have to submit to get access to the internal cyber-risk teams to get their access for people to be able to use the tool on the Confluence side? Do they have to send some kind of form to the operation's security or enterprise security? To be able to get the access for privileged access, do they need to be working on projects that have vaulted databases? I still need to figure out how that works. Other companies that are competitors of Jira and Confluence, are able to create their active directories for the vendors that don't come in internally. They only do access through the cloud and through third-party, two-factor identification. That's something I was wondering if that was already implemented in the packages, the package for Confluence. It would be nice to have that right in the solution.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Jira Align are its product roadmap and reporting."
"The product has good visualization capabilities and helps to see the different dimensions of a plan."
"I found Confluence most valuable."
"Jira Align is an easy-to-use and user-friendly solution."
"Jira Align is an intuitive tool that features a roadmap view...The initial setup was straightforward...Jira Align is definitely worth the money."
"I've had no issues with Align's stability."
"What I like about Jira is that I can easily keep tabs on the status of different issues and what the team is working on."
"Jira Align helps us manage communication and tasks for a variety of teams without overlap."
"It manages portfolios and aligns our current portfolio with internal changes."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"We like the status report feature. It is something really valuable."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The interface is extremely user-friendly."
 

Cons

"One area where Jira Align could improve is in its licensing model. There was a significant change in the licensing module about six months ago, which resulted in increased costs for customers like us. This change wasn't communicated clearly, and it made it challenging for companies to adopt Jira Align without facing higher expenses. In terms of features, I would like to see improved workflows in the next release, as that would greatly benefit our organization."
"The product needs to improve its configurations."
"The vendor should implement automation features"
"One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users."
"The initial setup was a little bit complex."
"The tool's corporate pricing is expensive."
"I would like to see Jira Align merge and integrate better with Jira as a whole. A lot of the time, the data from Jira won't map very well into Jira Align."
"The platform's communication features could be more robust for better team integration."
"The interface isn't user-friendly."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"The pricing is average."
"The cost could be improved. The solution is quite pricey."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
 

Pricing and Cost Advice

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate Jira Align a seven out of ten."
"Jira Align is an expensive solution."
"Jira Align is an expensive solution."
"Jira Align was reasonably priced then, especially for a bundle license that accommodated around 50 monthly users."
"Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
"The pricing and licensing costs are rated lower, around six mainly due to significant increases in licensing costs that were not well-received by users."
"I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on."
"Jira Align's pricing is reasonable."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The tool is expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution was quite expensive."
"The cost of the solution should not be more than $50,000 annually."
"The pricing is negotiable based on the contract and licensing perspective."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
11%
Insurance Company
6%
Financial Services Firm
16%
Manufacturing Company
12%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

AgileCraft
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Jira Align vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.