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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
6th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
Application Lifecycle Management (ALM) Suites (3rd)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of August 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.4%, up from 2.7% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.3%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution offers good integration."
"The tool's most valuable feature is its browser experience. I rate its traceability feature a ten out of ten. From the initial stage to the release, you can manage everything through a single point."
"The software is stable."
"Polarion ALM's integration is very good and easy to use."
"The best feature of Polarion ALM to me is its traceability link."
"Polarion ALM has some valuable tools for managing our targets and requirements. I think that's its best feature."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The solution is scalable."
"You don't need a lot of plugins."
"The best feature is the effective reporting system for project portfolio and program management."
 

Cons

"The tool needs to improve its planning. It also needs to add more integrations."
"I also recently suggested that CMS consider incorporating generative artificial intelligence into the system."
"Nowadays, the dashboard is too complex to be created."
"The solution's editing capabilities need improvement."
"The solution needs to improve its user experience and graphics."
"The system’s technology is not the most current, leading to missing features that are common in web-based applications."
"The most important thing for them to improve should be platform-independent features. They should also provide extensive pipelines and release pipelines that we can define and we can work on."
"The interface for this solution needs to be made more user-friendly to provide a better user experience."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"Improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager."
"Dashboard interface is limited functionally and not very user friendly"
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The configurations are fine, but the user interface could be improved."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The user interface could be more modern."
 

Pricing and Cost Advice

"The solution is expensive."
"It is an expensive product."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"Software for medical devices is always expensive."
"You have to pay around 50-60 euros per user."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"The pricing is negotiable based on the contract and licensing perspective."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution was quite expensive."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
28%
Computer Software Company
12%
Healthcare Company
7%
Financial Services Firm
4%
Financial Services Firm
14%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
The backlog management for Agile in Polarion ALM could be improved or enhanced in future releases. What is missing is that if you have a hierarchy in your backlog with epics, features, and user sto...
What is your primary use case for Polarion ALM?
We are in our product development using Polarion ALM's functionalities. I am a power user, partly responsible for configuring the tool. We are using it for many things. The idea was to go for a req...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.