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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
7th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of October 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.1%, up from 2.9% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 6.0%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Market Share Distribution
ProductMarket Share (%)
ServiceNow Strategic Portfolio Management6.0%
Polarion ALM4.1%
Other89.9%
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It meets with everybody's needs without having to grab plugins."
"Polarion ALM has some valuable tools for managing our targets and requirements. I think that's its best feature."
"The software is stable."
"Polarion ALM is excellent for tracking who is working on what and how many people are involved in a project."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"The solution offers good integration."
"I am impressed with the solution’s stability."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"ServiceNow support is awesome."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The integration of ServiceNow Strategic Portfolio Management with other ServiceNow modules improves workflow efficiency by calculating overall project costs associated with vendor management."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"Information management is very beneficial for our customers."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The solution is scalable."
 

Cons

"The solution's editing capabilities need improvement."
"The planning and task management aspects of the solution were not that easy."
"I also recently suggested that CMS consider incorporating generative artificial intelligence into the system."
"The user interface is not yet optimized."
"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
"As Polarion ALM is a development-oriented tool, easy support or easy access is provided by default, but if I want to use detailed features, I need to write the script, particularly the VM script, and this is its area for improvement. I want Polarion ALM to have a graphical user interface that doesn't need scripting. In the next release of the tool, I'd like for it to not require scripting and programming because needing to run script language is time-consuming."
"The solution can be improved by making it more user-friendly, and a server-based application rather than client based."
"The system’s technology is not the most current, leading to missing features that are common in web-based applications."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"ServiceNow need to focus on internal empowerment rather than awareness to drive the change."
"It could be more user-friendly."
"The cost could be improved. The solution is quite pricey."
"Dashboard interface is limited functionally and not very user friendly"
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
 

Pricing and Cost Advice

"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"It is an expensive product."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"Software for medical devices is always expensive."
"You have to pay around 50-60 euros per user."
"The solution is expensive."
"I would rate the cost as five out of ten."
"The pricing is negotiable based on the contract and licensing perspective."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The cost of the solution should not be more than $50,000 annually."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
28%
Computer Software Company
11%
Healthcare Company
7%
Financial Services Firm
4%
Financial Services Firm
14%
Manufacturing Company
12%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise12
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

What needs improvement with Polarion ALM?
The backlog management for Agile in Polarion ALM could be improved or enhanced in future releases. What is missing is that if you have a hierarchy in your backlog with epics, features, and user sto...
What is your primary use case for Polarion ALM?
We are in our product development using Polarion ALM's functionalities. I am a power user, partly responsible for configuring the tool. We are using it for many things. The idea was to go for a req...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.