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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
6.0
Number of Reviews
24
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (6th)
 

Mindshare comparison

As of June 2026, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 3.5%, down from 4.6% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 3.4%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management3.4%
Polarion ALM3.5%
Other93.1%
Enterprise Agile Planning Tools
 

Featured Reviews

LasseMikkonen - PeerSpot reviewer
CEO at byte
Has provided mature traceability and configuration features while supporting complex product development for mid-to-large companies
Polarion ALM can learn from Atlassian tools a lot, as the usability is not the best, and it is really narrowly focused on requirements management only. For example, if you want to do testing and test result management with it, it is very limited. Jama Connect has similar limitations, and both should really focus on developing the integrations and extendability. For example, Jama Connect does not even have an extension marketplace, whereas Polarion has a small one. However, compared to the Atlassian Marketplace where you can get whatever applications for whatever price, it is a totally different ballgame. I would highly recommend Polarion ALM add more AI features to it. I know they have started to do something, but for example, I have been developing widgets for IBM DOORS Next, AI widgets, so that you can write and analyze requirements with the AI, and I have also done the same for Jira, creating a couple of Jira applications in the marketplace as well.
SC
BA at North America Direct, Inc.
Has improved workflow automation and provided visibility through seamless integrations and intuitive reporting
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's all in one place, where every department can utilize the same tool."
"There are similar solutions out there such as Jira and Confluence, but they are not as good."
"The tool's most valuable feature is its browser experience. I rate its traceability feature a ten out of ten. From the initial stage to the release, you can manage everything through a single point."
"The solution offers good integration."
"The initial setup of this solution was straightforward, and there were not too many problems with it."
"The best feature of Polarion ALM to me is its traceability link."
"I am impressed with the solution’s stability."
"Polarion ALM is excellent for tracking who is working on what and how many people are involved in a project."
"The best feature is the effective reporting system for project portfolio and program management."
"The most valuable features are its easy development and that the interface is very friendly."
"The most important feature for us is project portfolio management, which helps us manage and track the entire life cycle of a project or a program at an enterprise scale and across business portfolios."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The interface is extremely user-friendly."
"We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"ServiceNow support is awesome."
 

Cons

"Nowadays, the dashboard is too complex to be created."
"The user interface of Polarion ALM needs improvement as it can experience changes that disrupt workflows, especially during major updates."
"We use PTC Windchill, and Polarion ALM doesn't have native integration, so we had to purchase the connector to integrate it with Polarion ALM. We still haven't implemented it."
"If you were to say that everything is integrated and it's a complete solution, I would say it's not."
"Based on my understanding, the tool's integration capabilities with multiple tools is an area of concern that Polarion needs to focus on more."
"Polarion ALM can learn from Atlassian tools a lot, as the usability is not the best, and it is really narrowly focused on requirements management only."
"The solution needs to improve its user experience and graphics."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"Currently, we have to customize that. It is doable. We have done it but through customization."
"The timing reporting module, and how it's used is a bit difficult to understand."
"The solution, currently, whatever it is, it's very concrete. Customizing it is a bit of a tedious task."
"The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies."
 

Pricing and Cost Advice

"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"It is an expensive product."
"You have to pay around 50-60 euros per user."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"Software for medical devices is always expensive."
"The solution is expensive."
"I would rate the cost as five out of ten."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution is expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"The tool is expensive."
"The cost of the solution should not be more than $50,000 annually."
"The pricing is negotiable based on the contract and licensing perspective."
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Top Industries

By visitors reading reviews
Manufacturing Company
30%
Computer Software Company
8%
Healthcare Company
6%
Comms Service Provider
5%
Financial Services Firm
13%
Manufacturing Company
10%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise12
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

What needs improvement with Polarion ALM?
Polarion ALM can learn from Atlassian tools a lot, as the usability is not the best, and it is really narrowly focused on requirements management only. For example, if you want to do testing and te...
What is your primary use case for Polarion ALM?
We are in our product development using Polarion ALM's functionalities. I am a power user, partly responsible for configuring the tool. We are using it for many things. The idea was to go for a req...
What advice do you have for others considering Polarion ALM?
The pricing of Polarion ALM and IBM ELM is pretty much aligned. They are not at the same level, but I would say aligned according to the capabilities of the tools, with DOORS being more expensive b...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.