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SAP Portfolio and Project Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Portfolio and Project M...
Ranking in Project Portfolio Management
10th
Average Rating
8.8
Reviews Sentiment
6.1
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of June 2026, in the Project Portfolio Management category, the mindshare of SAP Portfolio and Project Management is 3.7%, down from 6.4% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.7%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management4.7%
SAP Portfolio and Project Management3.7%
Other91.6%
Project Portfolio Management
 

Featured Reviews

Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung
End-to-end project management capabilities and offers seamless vendor and client contract alignment
The system is old, so there are several issues that arise when we fetch data from integrated systems. Sometimes the data gets stuck, and there are instances where we need to access multiple pieces of information simultaneously. This creates problems that I have personally experienced. Therefore, these aspects need to be much more free-flowing and seamless. If something gets stuck, it takes time to resolve, and during the contract phase, we have Service Level Agreements (SLAs). If those SLAs are breached, it becomes problematic. Given that there are approximately 3000 projects running concurrently worldwide, utilizing the system with a vast database and numerous activities taking place. It could benefit from decentralization. Currently, it operates as a central system, but if it could be centralized for specific subsidiaries, it would be easier for us to manage.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration portion with SAP models is valuable."
"With SAP Portfolio and Project Management we were able to have a full track of project progress and get useful insights about our projects."
"The stability is good, and I have nothing bad to say about it."
"SAP is gradually introducing more flexibility and customization options to the system, allowing users to adapt it to their specific needs."
"It improves productivity, cash flow management, and inventory control for clients."
"The SAP PPM software is a very complete solution."
"The best feature is the effective reporting system for project portfolio and program management."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"Competitive in terms of research"
"ServiceNow support is awesome."
"We now have good visibility of our entire information system."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios."
"The product is quite convenient and user-friendly."
 

Cons

"The platform's support structure needs improvement."
"It would be valuable if SAP integrated seamlessly with some products like Jira and Bitbucket."
"The initial support package of version 5.0 has some setup difficulties."
"The system is old, so there are several issues that arise when we fetch data from integrated systems. Sometimes the data gets stuck, and there are instances where we need to access multiple pieces of information simultaneously."
"The product itself could have an advanced analytics layer with an improved user interface that is adapted to the new digital era."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
"It could be more user-friendly."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge."
"I would like to see some artificial intelligence incorporated into the management functions."
"The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
 

Pricing and Cost Advice

"The product pricing varies based on whether the client is new or existing and the complexity of their business processes."
"The licensing is based on metrics and is tailored to customer's needs."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"I would rate the cost as five out of ten."
"The pricing is negotiable based on the contract and licensing perspective."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The cost of the solution should not be more than $50,000 annually."
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
8%
Computer Software Company
8%
Manufacturing Company
7%
Financial Services Firm
14%
Manufacturing Company
10%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

What advice do you have for others considering SAP Portfolio and Project Management?
The platform integration with SAP finance systems has unified language and criteria, reducing the time for growth periods and ensuring international financial control and management. The resource m...
What is your experience regarding pricing and costs for SAP Portfolio and Project Management?
The product pricing varies based on whether the client is new or existing and the complexity of their business processes.
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

Portfolio and Project Management
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about SAP Portfolio and Project Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.