Microsoft Dynamics CRM and monday.com are competitors in the business management software category. Microsoft Dynamics CRM holds the upper hand for large enterprises due to its robust integration with Microsoft products, while monday.com excels in user-friendly features ideal for smaller teams.
Features: Microsoft Dynamics CRM offers extensive customization capabilities, advanced reporting, and seamless integration with Microsoft tools. It is excellent for managing sales pipelines and offers a customizable user experience. monday.com is praised for its intuitive design, project management flexibility, and automation features. It supports task organization and simplifies collaboration, making it well-suited for various business requirements.
Room for Improvement: Microsoft Dynamics CRM can enhance user experience by simplifying the customization process, improving mobile accessibility, and adding built-in intelligence features. Integration with systems like Slack is also in demand. monday.com could improve reporting capabilities, enhance subtask management, and expand its integration with external tools like CRM systems and calendar apps. Users suggest more intuitive automation and mobile usability enhancements.
Ease of Deployment and Customer Service: Microsoft Dynamics CRM provides versatile deployment options, including cloud, on-premises, and hybrid solutions, fitting various organizational IT policies. Customer service gets mixed reviews, with some noting responsiveness and others pointing to delays. monday.com is primarily cloud-based, offering easy setup and use. Its customer service is generally considered helpful, although there is room for improved support through proactive onboarding and educational resources.
Pricing and ROI: Microsoft Dynamics CRM is perceived as costly but delivers ample ROI for large entities leveraging its full capabilities. It offers competitive pricing tiers, although it may require a significant financial commitment. monday.com provides better value for smaller teams, with flexible pricing tiers and per-user costs allowing scalability according to budget. It's considered cost-effective, with users noting the efficiency benefits outweighing its pricing.
I would rate customer support as ten out of ten.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do.
I would rate their customer service a ten.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
I would give it a ten out of ten for scalability.
I would rate it ten out of ten.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
It is quite expensive.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
I can also create fields and customize them according to my needs.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
| Product | Market Share (%) |
|---|---|
| Microsoft Dynamics CRM | 4.4% |
| monday.com for Enterprise | 1.9% |
| Other | 93.7% |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 22 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.
In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.
Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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