OpenText Project and Portfolio Management and ServiceNow Strategic Portfolio Management both compete in the project and portfolio management software category. ServiceNow holds the upper hand due to its broader platform integration and flexible deployment options.
Features: OpenText Project and Portfolio Management offers a comprehensive suite for project, program, resource, and time management with integrations like Jira and Agile Manager. Its reporting and finance tracking capabilities are also notable. ServiceNow Strategic Portfolio Management provides flexibility across service and portfolio management with strong demand and resource management features supporting hybrid and agile methodologies.
Room for Improvement: OpenText needs to enhance user experience, particularly in resource management and reporting functionalities. ServiceNow could improve its interface and reduce complexity, especially in financial and agile management modules. Both platforms would benefit from improved integrations and user-friendly enhancements.
Ease of Deployment and Customer Service: OpenText is primarily on-premises and receives mixed reviews regarding customer service and technical support. ServiceNow offers diverse deployment options, including cloud, and generally receives favorable ratings for customer service and support efficiency. Both solutions require customization for optimal deployment.
Pricing and ROI: OpenText is fairly priced for its features but may be cost-prohibitive for smaller companies. ServiceNow is considered more expensive with its comprehensive offerings but offers a complex pricing structure, often seen as costly for mid-sized businesses. Both products offer potential long-term ROI, varying with organizational adaptation and usage efficiency.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
Technical support from ServiceNow is good, as the HI ticket system is available for any module, including SPM.
Scalability is critical for our clients as they deal with numerous projects and changes.
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
While it is generally stable, there is still some room for improvement.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
OpenText Project and Portfolio Management could improve in several areas such as portfolio planning and resource allocation.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
The integration of artificial intelligence is something my customer is considering for future upgrades.
If the documentation could be improved to make understanding the basics easier, that would be beneficial.
It is not overly expensive and provides a fair value for the features offered.
If a company is prepared to get a return on the investment, the price is worth it.
A pricing model adjustment is needed for better alignment with customer usage.
It's a bit costly currently.
The workflow is amazing and highly effective in streamlining processes.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
| Product | Market Share (%) |
|---|---|
| ServiceNow Strategic Portfolio Management | 7.5% |
| OpenText Project and Portfolio Management | 3.1% |
| Other | 89.4% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 23 |
OpenText Project and Portfolio Management provides user-friendly interfaces with seamless integration into tools like Jira. It enhances real-time visibility, resource planning, demand management, and workflow automation for more effective project tracking aligned with business goals.
OpenText Project and Portfolio Management offers extensive customization and reporting capabilities. It integrates effortlessly with platforms like Jira and Microsoft Project, offering real-time data visibility for improved decision-making. While its strengths in resource planning, demand management, and financial oversight stand out, users highlight the need for improved chargeback integration, enriched reporting capabilities, and more efficient license management. The platform aids in managing project delivery, investment, resource management, and financial forecasts, with modules for time tracking and reporting management ensuring transparency and governance.
What are the key features of OpenText Project and Portfolio Management?OpenText Project and Portfolio Management is widely used across industries for resource and demand management, handling project delivery, capacity, and financial forecasts. Entities incorporate diverse modules like time and defect tracking to ensure governance and tailor the platform to meet project management requirements, collaborating closely with developers for effective testing and implementation.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
