Alida vs DIGITAL CX comparison

Alida and RingCentral are both solutions in the Customer Experience Management category. Alida is ranked #21 with an average rating of 8.0, while RingCentral is ranked #11 with an average rating of 9.0. Alida holds a 1.2% mindshare in CEM, compared to RingCentral’s 1.8% mindshare. Additionally, 100% of Alida users are willing to recommend the solution, compared to 100% of RingCentral users who would recommend it.

Alida

Read 1 Alida review

488 Views
259 Comparison Views

100% willing to recommend

DIGITAL CX

Read 1 DIGITAL CX review

683 Views
417 Comparison Views

100% willing to recommend

Alida

DIGITAL CX

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 11, 2026

Alida and DIGITAL CX compete in customer experience optimization. Data shows that while Alida offers preferable pricing and support, DIGITAL CX's advanced features make it a worthwhile investment.

Features: Alida offers robust feedback collection, powerful analytics capabilities, and facilitates actionable insights. DIGITAL CX provides automation, AI-driven predictions, and a futuristic edge in decision-making.

Ease of Deployment and Customer Service: Alida provides a straightforward deployment with strong post-implementation support. DIGITAL CX requires a complex setup but offers comprehensive onboarding guidance and focuses on in-depth training and continuous support.

Pricing and ROI: Alida offers competitive setup costs, focusing on long-term ROI through efficient data insights. DIGITAL CX, with higher initial costs, returns substantial benefits through superior feature utilization, contrasting Alida’s affordability and returns with DIGITAL CX's premium investment and high-end results.

To learn more, read our detailed Customer Experience Management Report (Updated: January 2026).

Buyer's Guide

Customer Experience Management

January 2026

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Helped 881,928 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alida

Ranking in Customer Experience Management

21st

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

Marketing Intelligence (2nd)

DIGITAL CX

Ranking in Customer Experience Management

11th

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (3rd), Social CRM (7th)

Mindshare comparison

As of February 2026, in the Customer Experience Management category, the mindshare of Alida is 1.2%, up from 0.3% compared to the previous year. The mindshare of DIGITAL CX is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
DIGITAL CX	1.8%
Alida	1.2%
Other	97.0%

Customer Experience Management

Featured Reviews

reviewer2785125

Project Manager, Information Technology at a tech vendor with 10,001+ employees

Interview workflows have been streamlined and insights are now generated much faster

Probably the best features Alida offers are the possibility to calculate, to analyze feedback, and calculate insights. The possibility to create an automatically dashboard stands out to me when I mention analyzing feedback and calculating insights. Alida is well integrated with the AWS ecosystem, in particular with Bedrock, which makes it easier to use. Alida has impacted my organization positively so far; it is really easy to conduct interviews and it allows us to save a lot of time. I think we can save more than 50% of time for each interview using Alida.

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reviewer1295121

Executive Vice President Operations and IT at a consultancy with 1-10 employees

Advanced VoIP functions that scales well and integrates AI

I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…

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Questions from the Community

What is your experience regarding pricing and costs for Alida?

The experience with pricing, setup cost, and licensing is easy to understand.

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What needs improvement with Alida?

I have no information so far on how Alida can be improved because we have been using it as early adopters. I would appreciate it if it were even easier to define questions that can be provided to t...

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What is your primary use case for Alida?

My team is using Alida for customer interviews in order to collect feedback and quickly analyze the outcomes and get insights from them. We start calling the customer, asking them the standardized ...

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What is your experience regarding pricing and costs for DIGITAL CX?

Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...

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What needs improvement with DIGITAL CX?

RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.

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What is your primary use case for DIGITAL CX?

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Comparisons

Mintigo vs Alida

Compared 35% of the time

Sprinklr vs Alida

Compared 33% of the time

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Qualtrics XM Platform vs DIGITAL CX

Compared 42% of the time

Sprinklr vs DIGITAL CX

Compared 23% of the time

Oracle Live Experience Cloud vs DIGITAL CX

Compared 17% of the time

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Product Reports

Buyer's Guide

Customer Experience Management

January 2026

Download Alida product report

Buyer's Guide

Customer Experience Management

January 2026

Download DIGITAL CX product report

Also Known As

Total Experience Management (TXM), Vision Critical, Pressly

Dimelo, a Ring Central Company

Overview

Alida offers a sophisticated platform for customer experience management, providing tailored solutions to gather insights and drive strategic decision-making for businesses.

Alida empowers companies to harness customer feedback effectively, allowing them to make informed decisions with tools that streamline data collection and analysis. Businesses utilize its intuitive design to engage users, understand customer needs, and apply insights derived from actionable feedback, making it an essential tool in today's fast-paced market.

What are the crucial features of Alida?

Feedback Collection: Comprehensive tools for gathering customer opinions and insights efficiently.
Data Analysis: Advanced analytics capabilities for extracting meaningful patterns and trends.
Customizable Dashboards: Flexible interfaces tailored to specific business metrics and goals.
Integration Support: Seamless integration with other enterprise systems for unified operations.
Real-Time Reporting: Up-to-date reporting features that allow for quick decision-making.

What benefits and ROI should users note in reviews?

Increased Engagement: Enhanced customer and employee engagement leading to stronger relationships.
Improved Decision-Making: Data-driven insights that enhance strategic choices and outcomes.
Efficiency Gains: Streamlined processes resulting in time and cost savings.
Scalability: Adaptable to growing or changing business demands without significant overhauls.
Customer Satisfaction: Positive impact on customer satisfaction scores and loyalty.

In industries such as retail, Alida is implemented to capture real-time customer feedback during the buying journey, allowing brands to refine experiences and boost satisfaction. Meanwhile, in the financial sector, firms use Alida's analytics to anticipate client needs and tailor services more precisely, fostering stronger client relationships and enhancing service delivery standards.

Alida

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.

RingCentral

Sample Customers

Accenture, Bell Media, Deloitte, Rogers, Salesforce, Scotiabank, Shopify, DocuSign, Avaya, MongoDB

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

Buyer's Guide

Customer Experience Management

January 2026

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.