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Amazon CloudWatch vs Cross-Enterprise Application Performance Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
24th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
49
Ranking in other categories
Log Management (19th), Cloud Monitoring Software (15th)
Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
82nd
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 0.9%, down from 1.6% compared to the previous year. The mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch0.9%
Cross-Enterprise Application Performance Management0.4%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Mohammed  Shahpoup - PeerSpot reviewer
Senior Deputy Manager, ITSM Architect at ICT Misr
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks."
"It's stable, the performance is good, it's reliable, there are no bugs or glitches, and it doesn't crash or freeze."
"Monitoring time and ensuring ease in it is the most valuable feature."
"Most of it's around optimizing utilization, their cloud utilization. They're making sure that they're getting the most out of their in-cloud environments and their instances. Making sure that there's no strange behavior in the environment."
"We are able to, on a real-time basis, understand the capacity utilization and the latency aspects, and, to that extent, we can now know the productivity of the tests and if the development team has increased them in any way."
"The most valuable part is the metrics part, which is really good."
"CloudWatch provides essential monitoring capabilities that integrate seamlessly with other AWS services."
"The solution is easy to use."
"The documentation and the technical support are both quite good."
"All solutions from Broadcom are very easy to install."
 

Cons

"When customers want to see the CPU or memory utilization there is a cost. This should be free to see the utilization."
"The product should provide more features."
"Amazon CloudWatch needs improvement. The main thing is we have noticed missing logs."
"For improvements, I think Amazon CloudWatch could enhance certain areas, particularly regarding pricing structure."
"Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool."
"The solution should provide human-readable metrics."
"We find this product lacking and this is why we want to look for a new service that can cover our needs."
"Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."
 

Pricing and Cost Advice

"The pricing is average."
"The product's cost is relatively inexpensive."
"The solution is expensive."
"Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others."
"Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable."
"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"The price of Amazon CloudWatch is reasonable for detailed basic monitoring."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise26
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
The experience with pricing, setup cost, and licensing for Amazon CloudWatch has been positive. It was very easy to set up because it is built into AWS and does not require separate licensing, bein...
What needs improvement with Amazon CloudWatch?
For improvements, I think Amazon CloudWatch could enhance certain areas, particularly regarding pricing structure. I wish to see simpler pricing, more intuitive dashboards, easier log queries for b...
What is your primary use case for Amazon CloudWatch?
My main use case for Amazon CloudWatch is the monitoring and analytics of the application servers. I basically use Amazon CloudWatch to monitor the microservices and AWS infrastructure, helping me ...
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Also Known As

No data available
CA Cross-Enterprise Application Performance Management
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
NIIT Technologies, Cetip Safeguards
Find out what your peers are saying about Amazon CloudWatch vs. Cross-Enterprise Application Performance Management and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.