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Amity Chat vs LiveChat comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amity Chat
Ranking in Live Chat
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Marketing Automation (55th)
LiveChat
Ranking in Live Chat
2nd
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (33rd), IT Service Management (ITSM) (43rd)
 

Mindshare comparison

As of February 2026, in the Live Chat category, the mindshare of Amity Chat is 4.3%, down from 7.5% compared to the previous year. The mindshare of LiveChat is 13.4%, down from 17.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat Market Share Distribution
ProductMarket Share (%)
LiveChat13.4%
Amity Chat4.3%
Other82.3%
Live Chat
 

Featured Reviews

Use Amity Chat?
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CM
CEO at a logistics company with 1-10 employees
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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Use our free recommendation engine to learn which Live Chat solutions are best for your needs.
881,665 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
 

Also Known As

No data available
chat.io
 

Overview

 

Sample Customers

Information Not Available
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about NICE, Text, Zendesk and others in Live Chat. Updated: January 2026.
881,665 professionals have used our research since 2012.