Arctic Wolf Managed Detection and Response vs IBM Managed Security Services comparison

"The solution works well for our team as it offers a hands-off approach, which we need."

"Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that."

"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."

"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."

"Arctic Wolf Managed Detection and Response has had a positive impact on my organization because it has reduced the number of people needed to review these logs, which reduces our overhead."

"The product provides integrations with several different SaaS applications."

"I rate the overall solution nine out of ten."

"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."

"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."

"The aspects I do not favor about Arctic Wolf Managed Detection and Response are that their detection generates a lot of false positives, and their concierge team is not always the best, leading to considerable back and forth which can be frustrating when submitting a ticket to have something resolved."

"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."

"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."

"It will be helpful if the dashboard is more granular."

"I have heard that the tool doesn't go right to the endpoints."

"We need an easier way to audit and act on agents."

"I would actually be interested in having fewer features at a lower price."

"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."

"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."

"The pricing is pretty competitive."

"I rate the tool's pricing a nine out of ten."

"I find their pricing to be reasonable and competitive."

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."

"The pricing is fair."