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Arctic Wolf Managed Detection and Response vs IBM Managed Security Services comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
22
Ranking in other categories
SOC as a Service (1st), Managed Detection and Response (MDR) (4th)
IBM Managed Security Services
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Managed Security Services Providers (MSSP) (5th)
 

Mindshare comparison

While both are Security Services solutions, they serve different purposes. Arctic Wolf Managed Detection and Response is designed for Managed Detection and Response (MDR) and holds a mindshare of 5.7%, down 9.8% compared to last year.
IBM Managed Security Services, on the other hand, focuses on Managed Security Services Providers (MSSP), holds 3.0% mindshare, down 3.2% since last year.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
Arctic Wolf Managed Detection and Response5.7%
Huntress Managed EDR7.5%
CrowdStrike Falcon Complete MDR7.3%
Other79.5%
Managed Detection and Response (MDR)
Managed Security Services Providers (MSSP) Market Share Distribution
ProductMarket Share (%)
IBM Managed Security Services3.0%
Secureworks Taegis Managed XDR / MDR4.2%
Sun Asterisk Cybersecurity Services3.2%
Other89.6%
Managed Security Services Providers (MSSP)
 

Featured Reviews

Dan Stepanukha - PeerSpot reviewer
Network Administrator at a real estate/law firm with 201-500 employees
Stays ahead of threats with fast alerts and improves compliance documentation for investor readiness
The best features Arctic Wolf Managed Detection and Response offers are its time sensitivity. It alerts us right away if an anomaly occurs. The time sensitivity helps our team by making our response faster in case it's an actual attack, which luckily hasn't happened yet. Speed is definitely one of the best features of Arctic Wolf Managed Detection and Response. The documentation is really good with Arctic Wolf Managed Detection and Response, making filling out our NIST and incident response really easy. Arctic Wolf Managed Detection and Response has positively impacted my organization as it's an added layer of security, which has been really good. It also helped us stay up to date with our security posture so we can work better with investors who require certain paperwork or security postures. Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.
SL
Product Manager at Cazoo
Helps improve cybersecurity with comprehensive reporting and analytics
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is robust, a more intuitive and user-friendly interface would enhance the efficiency of security operations and reduce the learning curve for new users. Additionally, in the next release, it would be beneficial to include more automated response capabilities. Integration with AI-driven automation and orchestration tools could help streamline incident response processes further, allowing for faster and more precise remediation actions. Moreover, incorporating enhanced threat intelligence feeds and machine learning algorithms to bolster the system's ability to detect emerging threats would be a valuable addition. These improvements would further solidify the software's position as a top-tier managed security service, providing organizations with even greater protection against ever-evolving cyber threats.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Arctic Wolf is laser-focused on providing top-notch customer service."
"The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective."
"I rate the overall solution nine out of ten."
"The most valuable aspect of this solution is the managed detection and response component."
"Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that."
"Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"The product provides integrations with several different SaaS applications."
"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
 

Cons

"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"Some of the alerts or reports were not very easy to understand, and it took time to go through those, which was sometimes a little frustrating."
"I would actually be interested in having fewer features at a lower price."
"It will be helpful if the dashboard is more granular."
"The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"In the future, I would like to see a summary report."
"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
 

Pricing and Cost Advice

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
"The pricing is pretty competitive."
"I find their pricing to be reasonable and competitive."
"I rate the tool's pricing a nine out of ten."
"The pricing is fair."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
6%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise1
No data available
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
My experience with pricing, setup cost, and licensing was very good. It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that ...
What needs improvement with Arctic Wolf Managed Detection and Response?
Some of the alerts or reports were not very easy to understand, and it took time to go through those, which was sometimes a little frustrating. Some of the reports from Arctic Wolf Managed Detectio...
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Also Known As

Arctic Wolf AWN CyberSOC
No data available
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
Find out what your peers are saying about Huntress, CrowdStrike, Field Effect and others in Managed Detection and Response (MDR). Updated: December 2025.
881,082 professionals have used our research since 2012.