Try our new research platform with insights from 80,000+ expert users

Arctic Wolf Managed Detection and Response pros and cons

Vendor: Arctic Wolf Networks

4.6 out of 5

22 reviews
100% willing to recommend

Pros & Cons summary

Arctic Wolf Managed Detection and Response excels in security protection by scanning for Exchange vulnerabilities and alerting users to suspicious activities. Integration with Cisco AMPs and Windows servers enhances efficiency with sandboxing capabilities, offering substantial cost savings. However, notification delays can hinder response times, and administrator-focused controls may miss user-level breaches. More integration with diverse tools is needed, and support for Windows on ARM devices remains limited. Compliance with security audits is simplified.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Security protection is highly praised for its ability to scan for Exchange vulnerabilities and alert users to suspicious activities.

The integration with Cisco AMPs and Windows servers enhances security efficiency and includes sandboxing capabilities.

Arctic Wolf provides substantial cost savings by eliminating the need to hire additional security personnel and purchase a SIM.

The service offers a hands-off approach to security management, beneficial to teams needing extensive support.

Arctic Wolf is recommended for effectively securing investor relationships and simplifying compliance with security audits.

CONS

Notification of issues can sometimes take up to an hour, causing delays in response.

Arctic Wolf Managed Detection and Response often focuses on administrator-level control compromises, potentially overlooking individual user account compromises.

There are challenges with network-specific false alarms due to a lack of detailed network knowledge.

More integration with various security tools and an expansion on integration capabilities could be beneficial.

Support for Windows on ARM devices is lacking, limiting security capabilities for these devices until an updated version of the agent software is released.

Arctic Wolf Managed Detection and Response Pros review quotes

reviewer1525842

Sr Manager with 201-500 employees

Mar 8, 2021

Security protection is the best feature of this product.

Read full review

reviewer1480314

Senior IT Analyst at a insurance company with 51-200 employees

Jun 6, 2021

Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.

Read full review

reviewer1445781

Network Security Administrator at a non-profit with 51-200 employees

Jan 24, 2022

The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious.

Read full review

Arctic Wolf Managed Detection and Response

Free Report: Arctic Wolf Managed Detection and Response Reviews and More

Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

Managing Partner at Opkalla

Jun 17, 2022

What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.

Read full review

reviewer1480314

Senior IT Analyst at a insurance company with 51-200 employees

Jan 26, 2023

Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things.

Read full review

SD

Principal at TOPS Staffing, LLC.

Feb 17, 2023

They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have.

Read full review

PH

Patti Henderson

IT Director at a legal firm with 51-200 employees

Feb 23, 2023

After an easy onboarding, the monitoring started immediately.

Read full review

reviewer2114517

Director of IT Operations at Planalytics, Inc.

Aug 27, 2024

The visibility into our endpoints is huge.

Read full review

reviewer2119422

Head of Cyber Security at ISDA

Mar 2, 2023

Arctic Wolf is laser-focused on providing top-notch customer service.

Read full review

reviewer2125125

Director, IT Systems and Security at Union Mutual Fire Insurance Company

Mar 10, 2023

This service makes answering audits much easier since it covers so many security best practices.

Read full review

Show 10 more reviews (out of 21)

Arctic Wolf Managed Detection and Response Cons review quotes

reviewer1525842

Sr Manager with 201-500 employees

Mar 8, 2021

It can sometimes take up to an hour to get notification of a problem and that's a long time.

Read full review

reviewer1480314

Senior IT Analyst at a insurance company with 51-200 employees

Jun 6, 2021

They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.

Read full review

reviewer1445781

Network Security Administrator at a non-profit with 51-200 employees

Jan 24, 2022

They could probably expand on their integration tools. They can integrate with more security tools.

Read full review

Arctic Wolf Managed Detection and Response

Free Report: Arctic Wolf Managed Detection and Response Reviews and More

Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

Managing Partner at Opkalla

Jun 17, 2022

I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks.

Read full review

reviewer1480314

Senior IT Analyst at a insurance company with 51-200 employees

Jan 26, 2023

We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things.

Read full review

SD

Principal at TOPS Staffing, LLC.

Feb 17, 2023

If you are not in the security field, this can be difficult to figure out from time to time.

Read full review

PH

Patti Henderson

IT Director at a legal firm with 51-200 employees

Feb 23, 2023

In the future, I would like to see a summary report.

Read full review

reviewer2114517

Director of IT Operations at Planalytics, Inc.

Aug 27, 2024

While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with.

Read full review

reviewer2119422

Head of Cyber Security at ISDA

Mar 2, 2023

It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf.

Read full review

reviewer2125125

Director, IT Systems and Security at Union Mutual Fire Insurance Company

Mar 10, 2023

I would actually be interested in having fewer features at a lower price.

Read full review

Show 10 more reviews (out of 21)

Product Categories

Product Categories

Managed Detection and Response (MDR)

SOC as a Service

Popular Comparisons

Popular Comparisons

IBM Security QRadar vs Arctic Wolf Managed Detection and Response

Huntress Managed EDR vs Arctic Wolf Managed Detection and Response

CrowdStrike Falcon Complete MDR vs Arctic Wolf Managed Detection and Response

Palo Alto Networks Cortex XSOAR vs Arctic Wolf Managed Detection and Response

Binary Defense MDR vs Arctic Wolf Managed Detection and Response

Intercept X Endpoint vs Arctic Wolf Managed Detection and Response

Sophos MDR vs Arctic Wolf Managed Detection and Response

Adlumin Security Operations vs Arctic Wolf Managed Detection and Response

SentinelOne Vigilance vs Arctic Wolf Managed Detection and Response

Red Canary vs Arctic Wolf Managed Detection and Response

Trend Micro Worry-Free Services Suites vs Arctic Wolf Managed Detection and Response

Secureworks Taegis Managed XDR / MDR vs Arctic Wolf Managed Detection and Response

CompassOne by Blackpoint Cyber vs Arctic Wolf Managed Detection and Response

Field Effect MDR vs Arctic Wolf Managed Detection and Response

ConnectWise SIEM vs Arctic Wolf Managed Detection and Response

See all alternatives

Product Categories

Product Categories

Managed Detection and Response (MDR)

SOC as a Service

Popular Comparisons

Popular Comparisons

IBM Security QRadar vs Arctic Wolf Managed Detection and Response

Huntress Managed EDR vs Arctic Wolf Managed Detection and Response

CrowdStrike Falcon Complete MDR vs Arctic Wolf Managed Detection and Response

Palo Alto Networks Cortex XSOAR vs Arctic Wolf Managed Detection and Response

Binary Defense MDR vs Arctic Wolf Managed Detection and Response

Intercept X Endpoint vs Arctic Wolf Managed Detection and Response

Sophos MDR vs Arctic Wolf Managed Detection and Response

Adlumin Security Operations vs Arctic Wolf Managed Detection and Response

SentinelOne Vigilance vs Arctic Wolf Managed Detection and Response

Red Canary vs Arctic Wolf Managed Detection and Response

Trend Micro Worry-Free Services Suites vs Arctic Wolf Managed Detection and Response

Secureworks Taegis Managed XDR / MDR vs Arctic Wolf Managed Detection and Response

CompassOne by Blackpoint Cyber vs Arctic Wolf Managed Detection and Response

Field Effect MDR vs Arctic Wolf Managed Detection and Response

ConnectWise SIEM vs Arctic Wolf Managed Detection and Response

See all alternatives

Related questions

62

How do you estimate ROI of a Managed Detection and Response (MDR) solution?

18

When evaluating Managed Detection and Response (MDR), what aspect do you think is the most important to look for?

20

Which solution do you prefer: Optiv Managed Security Services or eSentire?

31

Why is Managed Detection and Response (MDR) important for companies?