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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Security protection is a standout feature, offering scans for indicators of compromise during major vulnerabilities like Exchange, coupled with alerts and guidance.
Arctic Wolf provides significant cost savings by eliminating the need for hiring additional security personnel and purchasing a SIEM.
The integration capability with SaaS applications and platforms such as Cisco AMPs and Windows servers allows robust sandboxing for suspicious activity.
The managed detection and response component effectively manages large volumes of security data from diverse sources like firewalls, switches, and endpoints.
Quarterly updates and meetings offer valuable insights and recommendations, enhancing the security posture and making audit responses smoother.

CONS

Notification delays can extend up to an hour, impacting timely response to issues.
There is a strong focus on detecting administrator-level compromises, leaving individual user compromises less monitored.
Limited integration capabilities with different security tools and lack of support for LDR co-selling and management features.
Challenges exist in understanding alerts and reports, leading to potential frustration.
Lack of support for Windows on ARM devices limits security measures for those devices.
 

Arctic Wolf Managed Detection and Response Pros review quotes

reviewer1525842 - PeerSpot reviewer
Sr Manager with 201-500 employees
Mar 8, 2021
Security protection is the best feature of this product.
reviewer1480314 - PeerSpot reviewer
Senior IT Analyst at a insurance company with 51-200 employees
Jun 6, 2021
Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.
reviewer1445781 - PeerSpot reviewer
Network Security Administrator at a non-profit with 51-200 employees
Jan 24, 2022
The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
Aaron Bock - PeerSpot reviewer
Managing Partner at Opkalla
Jun 17, 2022
What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.
reviewer1480314 - PeerSpot reviewer
Senior IT Analyst at a insurance company with 51-200 employees
Jan 26, 2023
Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things.
SD
Principal at TOPS Staffing, LLC.
Feb 17, 2023
They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have.
PH
IT Director at a legal firm with 51-200 employees
Feb 23, 2023
After an easy onboarding, the monitoring started immediately.
reviewer2114517 - PeerSpot reviewer
Director of IT Operations at Planalytics, Inc.
Aug 27, 2024
The visibility into our endpoints is huge.
reviewer2119422 - PeerSpot reviewer
Head of Cyber Security at ISDA
Mar 2, 2023
Arctic Wolf is laser-focused on providing top-notch customer service.
reviewer2125125 - PeerSpot reviewer
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Mar 10, 2023
This service makes answering audits much easier since it covers so many security best practices.
 

Arctic Wolf Managed Detection and Response Cons review quotes

reviewer1525842 - PeerSpot reviewer
Sr Manager with 201-500 employees
Mar 8, 2021
It can sometimes take up to an hour to get notification of a problem and that's a long time.
reviewer1480314 - PeerSpot reviewer
Senior IT Analyst at a insurance company with 51-200 employees
Jun 6, 2021
They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.
reviewer1445781 - PeerSpot reviewer
Network Security Administrator at a non-profit with 51-200 employees
Jan 24, 2022
They could probably expand on their integration tools. They can integrate with more security tools.
Learn what your peers think about Arctic Wolf Managed Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
Aaron Bock - PeerSpot reviewer
Managing Partner at Opkalla
Jun 17, 2022
I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks.
reviewer1480314 - PeerSpot reviewer
Senior IT Analyst at a insurance company with 51-200 employees
Jan 26, 2023
We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things.
SD
Principal at TOPS Staffing, LLC.
Feb 17, 2023
If you are not in the security field, this can be difficult to figure out from time to time.
PH
IT Director at a legal firm with 51-200 employees
Feb 23, 2023
In the future, I would like to see a summary report.
reviewer2114517 - PeerSpot reviewer
Director of IT Operations at Planalytics, Inc.
Aug 27, 2024
While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with.
reviewer2119422 - PeerSpot reviewer
Head of Cyber Security at ISDA
Mar 2, 2023
It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf.
reviewer2125125 - PeerSpot reviewer
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Mar 10, 2023
I would actually be interested in having fewer features at a lower price.