

IBM Security QRadar and Arctic Wolf Managed Detection and Response compete in the cybersecurity space with strengths in different areas. QRadar holds the advantage in feature integration and extensive customization, while Arctic Wolf excels in customer service and ease of management through its concierge team.
Features: IBM Security QRadar offers seamless extraction of information from raw logs, advanced analytics, and comprehensive dashboards. It integrates various security tools and provides significant customization options. Arctic Wolf focuses on an all-inclusive security operations approach with real-time threat detection and a simplified user experience. Its main strength lies in comprehensive support and integration capabilities.
Room for Improvement: IBM QRadar could improve its user interface, increase automation for incident responses, and ease integration with third-party applications. Its reporting and dashboard visualization require enhancements. Arctic Wolf could streamline its alerting system to reduce false positives and enhance support for operational needs like detailed analysis and remediation capabilities. Better integration with CRM and marketing tools would expand its utility.
Ease of Deployment and Customer Service: IBM Security QRadar is deployable across various environments including on-premises, public, private, and hybrid clouds, though technical support responsiveness varies. Arctic Wolf excels in customer support, offering proactive engagement and flexible implementation with friendly and responsive service, making it ideal for organizations with smaller IT teams.
Pricing and ROI: IBM Security QRadar is generally more expensive, with costs based on events per second and setup, which may not suit smaller businesses. Despite higher costs, it offers significant ROI through scalability and features. Arctic Wolf provides a competitive pricing model suitable for managed services, offering cost-effectiveness and robust support, appealing to companies prioritizing security without large internal teams.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that.
With SOAR, the workflow takes one minute or less to complete the analysis.
AWS gives the chance to implement a solution out of the box with use cases that are already in IBM Security QRadar.
I have seen a return on investment; I can share that it includes time saved, money saved, and fewer employees needed.
We have monthly meetings where they help us with network security.
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast.
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive.
They assist with advanced issues, such as hardware or other problems, that are not part of standard operations.
Support needs to understand the issue first, then escalate it to the engineering team.
The support is really good; for instance, if a critical ticket is submitted, you will get paged right away as it gets logged, and their analyst will look into it, letting you know as soon as possible so you can work on it.
For EPS license, if you increase or exceed the EPS license, you cannot receive events.
IBM Security QRadar's scalability is great; you can have a new collector to deploy if you have increased EPS per second.
On cloud, you don't see any disconnections or instability.
I think QRadar is stable and currently satisfies my needs.
The product has been stable so far.
The threat intelligence feature is expected to be a significant advantage.
Some of the reports from Arctic Wolf Managed Detection and Response were difficult to understand, and it would take time to go through the report to actually be able to comprehend all of the data.
We cannot fully secure these devices until they release an updated version of their agent software.
We receive logs from different types of devices and need a way to correlate them effectively.
If AI-related support can suggest rules and integrate with existing security devices like MD, IPS, this SIM can create more relevant rules.
IBM Security QRadar does not support Canvas, so we had to create custom scripts and workarounds to pull logs from Canvas.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that we looked at.
The pricing for Arctic Wolf Managed Detection and Response was comparable to other products.
Splunk is more expensive than IBM Security QRadar.
It was costly mainly because of the value you can get right now compared to other solutions.
It depends on how much you want to spend.
Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
The solution works well for our team as it offers a hands-off approach, which we need.
Recently, I faced an incident, a cyber incident, and it was detected in real time.
IBM Security QRadar gives the opportunity to improve the time to market of the releases with a great evaluation of cybersecurity breaches.
Compared to ArcSight, Splunk, or any other SIEM tools where you need their processing language such as structured query language, SPL, and in Sentinel there is KQL query languages, IBM Security QRadar doesn't require reliance on query languages.
| Product | Market Share (%) |
|---|---|
| Arctic Wolf Managed Detection and Response | 5.7% |
| IBM Security QRadar | 1.0% |
| Other | 93.3% |


| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 91 |
| Midsize Enterprise | 39 |
| Large Enterprise | 105 |
Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.
IBM Security QRadar (recently acquired by Palo Alto Networks) is a security and analytics platform designed to defend against threats and scale security operations. This is done through integrated visibility, investigation, detection, and response. QRadar empowers security groups with actionable insights into high-priority threats by providing visibility into enterprise security data. Through centralized visibility, security teams and analysts can determine their security stance, which areas pose a potential threat, and which areas are critical. This will help streamline workflows by eliminating the need to pivot between tools.
IBM Security QRadar is built to address a wide range of security issues and can be easily scaled with minimal customization effort required. As data is ingested, QRadar administers automated, real-time security intelligence to swiftly and precisely discover and prioritize threats. The platform will issue alerts with actionable, rich context into developing threats. Security teams and analysts can then rapidly respond to minimize the attackers' strike. The solution will provide a complete view of activity in both cloud-based and on-premise environments as a large amount of data is ingested throughout the enterprise. Additionally, QRadar’s anomaly detection intelligence enables security teams to identify any user behavior changes that could be indicators of potential threats.
IBM QRadar Log Manager
To better help organizations protect themselves against potential security threats, attacks, and breaches, IBM QRadar Log Manager gathers, analyzes, preserves, and reports on security log events using QRadar Sense Analytics. All operating systems and applications, servers, devices, and applications are converted into searchable and actionable intelligent data. QRadar Log Manager then helps organizations meet compliance reporting and monitoring requirements, which can be further upgraded to QRadar SIEM for a more superior level of threat protection.
Some of QRadar Log Manager’s key features include:
Reviews from Real Users
IBM Security QRadar is a solution of choice among users because it provides a complete solution for security teams by integrating network analysis, log management, user behavior analytics, threat intelligence, and AI-powered investigations into a single solution. Users particularly like having a single window into their network and its ability to be used for larger enterprises.
Simon T., a cyber security services operations manager at an aerospace/defense firm, notes, "The most valuable thing about QRadar is that you have a single window into your network, SIEM, network flows, and risk management of your assets. If you use Splunk, for instance, then you still need a full packet capture solution, whereas the full packet capture solution is integrated within QRadar. Its application ecosystem makes it very powerful in terms of doing analysis."
A management executive at a security firm says, "What we like about QRadar and the models that IBM has, is it can go from a small-to-medium enterprise to a larger organization, and it gives you the same value."
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.