

ManageEngine Patch Manager Plus and Atera compete in the patch management category. ManageEngine Patch Manager Plus seems to have the upper hand in features and functionality, while Atera stands out in ease of use and customer support.
Features: ManageEngine Patch Manager Plus offers robust patch management, automated updates, and extensive reporting capabilities. Users appreciate its comprehensive vulnerability assessments. Atera provides an all-in-one IT management platform with integrated RMM, PSA, and remote access. Its simplicity and integration capabilities are highlighted as key strengths. ManageEngine is favored for detailed and technical features, whereas Atera is valued for its integrated suite and ease.
Room for Improvement: Users of ManageEngine Patch Manager Plus suggest improvements in the speed of its update processes and the need for a more intuitive approach to scheduling patches. Atera users feel the software could benefit from enhanced automation features and better scalability for larger organizations. ManageEngine needs to address speed and user support comprehensiveness, while Atera requires better automation and scalability.
Ease of Deployment and Customer Service: ManageEngine Patch Manager Plus users find deployment straightforward but cite occasional difficulties in navigating complex configurations. The customer service is responsive but could be more proactive. Atera is praised for its quick and easy deployment and highly responsive support team. Atera has an upper hand with simpler deployment and a more engaging support experience.
Pricing and ROI: ManageEngine Patch Manager Plus offers competitive pricing with a strong ROI, particularly valued for its robust feature set. Atera's pricing is higher but justified by its all-in-one functionality and ease of use. Users feel Atera's higher cost is offset by the operational efficiencies it delivers, making it worthwhile despite the higher initial investment.
Compared to other products, ManageEngine provides good return on investment within five years.
From the browser window itself, you can contact tech support, and this capability has been there from day one.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
Scalability requires downtime for performance adjustments.
The default instance, which most customers run, can take up to 5,000 endpoints.
I have not had any downtime in six years.
The solution is very stable.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
You cannot create multiple tasks, which is another significant issue.
Currently, I am paying around three dollars per agent per month.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
We can run commands such as PowerShell, batch scripts, and implement automation.
If there is a zero-day vulnerability, the vulnerability manager plugin provides a handy tool that will patch based on CVSS scores.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The Patch Management Plus feature has rollback capabilities, which are easy to use, especially in cases affecting servers.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Patch Manager Plus | 4.2% |
| Atera | 3.6% |
| Other | 92.2% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.
Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.
What are Atera's key features?Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.
ManageEngine Patch Manager Plus offers a comprehensive patch management solution with robust remote push capabilities, supporting both Windows and Linux environments for seamless integration.
ManageEngine Patch Manager Plus is noted for automation, ease of use, and detailed reporting. It secures platforms by patching Microsoft and non-Microsoft applications. Key features include automated deployment, vulnerability scanning, and rollback capabilities. Integration with Endpoint Central, Rapid7, and CrowdStrike enhances patch efforts. While valued for quick updates and performance, improvements are needed in reporting, user interaction, and testing. Better out-of-network patching support and end-user communication are necessary. Global scanning timings, simplified licensing, and easier management of customer-specific servers are areas for refinement. Supporting diverse operating systems and configurations requires focus, as complexity affects user experience. Pricing adjustments are advised.
What are the key features of ManageEngine Patch Manager Plus?ManageEngine Patch Manager Plus is pivotal in industries prioritizing security compliance and asset management. Organizations utilize its cross-platform patching for Windows, Mac, and Linux, alongside identifying vulnerabilities via Rapid7. Integration with SIEM solutions supports centralized monitoring of AWS EC2 servers and end-user systems.
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