Atera vs ManageEngine Patch Manager Plus comparison

ManageEngine Patch Manager Plus and Atera compete in the patch management category. ManageEngine Patch Manager Plus seems to have the upper hand in features and functionality, while Atera stands out in ease of use and customer support.

Features: ManageEngine Patch Manager Plus offers robust patch management, automated updates, and extensive reporting capabilities. Users appreciate its comprehensive vulnerability assessments. Atera provides an all-in-one IT management platform with integrated RMM, PSA, and remote access. Its simplicity and integration capabilities are highlighted as key strengths. ManageEngine is favored for detailed and technical features, whereas Atera is valued for its integrated suite and ease.

Room for Improvement: Users of ManageEngine Patch Manager Plus suggest improvements in the speed of its update processes and the need for a more intuitive approach to scheduling patches. Atera users feel the software could benefit from enhanced automation features and better scalability for larger organizations. ManageEngine needs to address speed and user support comprehensiveness, while Atera requires better automation and scalability.

Ease of Deployment and Customer Service: ManageEngine Patch Manager Plus users find deployment straightforward but cite occasional difficulties in navigating complex configurations. The customer service is responsive but could be more proactive. Atera is praised for its quick and easy deployment and highly responsive support team. Atera has an upper hand with simpler deployment and a more engaging support experience.

Pricing and ROI: ManageEngine Patch Manager Plus offers competitive pricing with a strong ROI, particularly valued for its robust feature set. Atera's pricing is higher but justified by its all-in-one functionality and ease of use. Users feel Atera's higher cost is offset by the operational efficiencies it delivers, making it worthwhile despite the higher initial investment.