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Atlassian Confluence vs Workplace by Facebook comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Workplace by Facebook
Ranking in Enterprise Social Software
8th
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 10.6%, down from 14.2% compared to the previous year. The mindshare of Workplace by Facebook is 3.4%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Aryan Singh1 - PeerSpot reviewer
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most beneficial aspect is real-time collaboration, allowing multiple users to work on the same documents simultaneously."
"The most valuable features is its design documentation abilities."
"The product has a valuable feature for quick verification of documents."
"This is a scalable solution that supports thousands of users."
"Great shareable and co-editing features."
"The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities."
"I think that it is one of the best products on the market from my experience."
"For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day."
"The product was easy to use."
"A full-featured collaboration tool that is as easy to use as Facebook."
"Storage is the best thing about the solution."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
 

Cons

"The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins."
"This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there."
"Confluence could incorporate stronger records management and automation features. The current management structure is too open, which becomes an issue."
"The dashboards should be improved."
"There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented."
"RAM usage seems to be higher than it should be."
"There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate."
"The software does not currently have any kind of AI integration. Given that many platforms are now incorporating AI, I believe Confluence should also consider AI integration."
"The implementation could be made easier."
"The product should allow users to assign tasks and automate processes."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"The conferencing feature does not work well with multiple parties or locations."
"There needs to be a restriction on who can download content."
 

Pricing and Cost Advice

"When you purchase this solution you get some support."
"This is a very expensive solution."
"There is a license needed to use Atlassian Confluence."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"Confluence charges an extra fee for analytics."
"Maybe we're only using 10% of it, but we have to pay for everything."
"There is an annual license."
"The issues I have with the pricing are in respect to the add-ons."
"The solution seemed expensive to me."
"The regular package costs us $4 per user per month."
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
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Top Industries

By visitors reading reviews
Educational Organization
46%
Financial Services Firm
9%
Computer Software Company
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What do you like most about Workplace by Facebook?
The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access.
What needs improvement with Workplace by Facebook?
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvem...
What is your primary use case for Workplace by Facebook?
I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...
 

Also Known As

Confluence
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about Atlassian Confluence vs. Workplace by Facebook and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.