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Atlassian Confluence vs Workplace by Facebook comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (2nd)
Workplace by Facebook
Ranking in Enterprise Social Software
7th
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 6.4%, down from 9.1% compared to the previous year. The mindshare of Workplace by Facebook is 2.8%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence6.4%
Workplace by Facebook2.8%
Other90.8%
Enterprise Social Software
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the best features of Atlassian Confluence is that it integrates really well with Jira, and it's easy to use."
"The solution offers a lot of freedom when drafting directly online."
"Users can create tables and directly pull all Jira tickets into a Tableau format."
"It is easy to use."
"The linkage between the different Atlassian products is what I find most valuable, as you can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly."
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting."
"This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance."
"What I find the most valuable about Confluence is how easy it is to use."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"The biggest lesson we have learned from working with Workplace is that we should have made the change a lot earlier."
"The product was easy to use."
"A full-featured collaboration tool that is as easy to use as Facebook."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"Storage is the best thing about the solution."
 

Cons

"When comparing page changes, you are only able to select 2 pages. While this is useful, it has proven to be a slight limitation when many people are editing a document."
"The WYSIWYG editor is great, but there are some problems with formatting."
"Concerning the integration capabilities of Atlassian Confluence with Jira, I find it surprisingly simple, meaning it does not really have powerful features in it, but it is easy to set up."
"In the next release, I would like to have the ability to import pictures."
"Atlassian Confluence is not really a community-friendly solution."
"Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed."
"I've always found search to be buggy."
"Nowadays, the standard for documentation for developers is mostly in Markdown, so pretty much everything we can do is in the Markdown language. The support for Confluence to import something that's in Markdown is not that great."
"There needs to be a restriction on who can download content."
"The product should allow users to assign tasks and automate processes."
"The implementation could be made easier."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"The conferencing feature does not work well with multiple parties or locations."
 

Pricing and Cost Advice

"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"Maybe we're only using 10% of it, but we have to pay for everything."
"In my opinion, it's worth the investment"
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"This is a very expensive solution."
"There is an annual license."
"Confluence charges an extra fee for analytics."
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
"The regular package costs us $4 per user per month."
"The solution seemed expensive to me."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
What needs improvement with Workplace by Facebook?
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvem...
What is your primary use case for Workplace by Facebook?
I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...
What advice do you have for others considering Workplace by Facebook?
In our company, we integrate with Workplace through Facebook's tools that were provided to us, and it is there that we created a middleware system for communication back and forth. Whatever data we...
 

Also Known As

Confluence
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about Atlassian Confluence vs. Workplace by Facebook and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.