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Atlassian Confluence vs Workplace by Facebook comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Workplace by Facebook
Ranking in Enterprise Social Software
7th
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 6.7%, down from 10.5% compared to the previous year. The mindshare of Workplace by Facebook is 3.1%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence6.7%
Workplace by Facebook3.1%
Other90.2%
Enterprise Social Software
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the accessibility from different sites for different colleagues and the search option."
"One of the best features of Atlassian Confluence is that it integrates really well with Jira, and it's easy to use."
"It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues, responses, queries, and documentation."
"Confluence is very easy to use and feature-packed."
"The macros feature in Confluence is quite valuable."
"The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents."
"For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day."
"It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results."
"The biggest lesson we have learned from working with Workplace is that we should have made the change a lot earlier."
"Storage is the best thing about the solution."
"The product was easy to use."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"A full-featured collaboration tool that is as easy to use as Facebook."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
 

Cons

"This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"I would like to see more macros provided by the company included in the license."
"The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at."
"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."
"I think that customization and text styling could be improved."
"Atlassian Confluence should improve the interface, it needs to be more user-friendly. It is easy to use, but it could be more intuitive."
"There could be an option to collaborate with other users while editing the documents."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"There needs to be a restriction on who can download content."
"The product should allow users to assign tasks and automate processes."
"The conferencing feature does not work well with multiple parties or locations."
"The implementation could be made easier."
"The conferencing feature does not work well with multiple parties or locations."
 

Pricing and Cost Advice

"In my opinion, it's worth the investment"
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"This is a very expensive solution."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"The price of the on-premises data center version is too expensive."
"When you purchase this solution you get some support."
"We have to pay licensing fees."
"There is an annual license."
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
"The regular package costs us $4 per user per month."
"The solution seemed expensive to me."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Construction Company
7%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
What needs improvement with Workplace by Facebook?
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvem...
What is your primary use case for Workplace by Facebook?
I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...
What advice do you have for others considering Workplace by Facebook?
In our company, we integrate with Workplace through Facebook's tools that were provided to us, and it is there that we created a middleware system for communication back and forth. Whatever data we...
 

Also Known As

Confluence
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about Atlassian Confluence vs. Workplace by Facebook and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.