

KACE Systems Management Appliance and Automox compete in the IT management software category. Automox appears to have the upper hand due to its cloud-native platform and ease of use across multiple operating systems, offering a modern approach for cloud-based operations.
Features: KACE Systems Management Appliance provides remote management, deployment capabilities, and comprehensive integration with tools like Bomgar and ServiceNow. Automox offers a cloud-native platform with Worklets for task automation, supporting multiple operating systems, and easy user interface.
Room for Improvement: KACE users express concerns about image deployment limitations, interface complexity, and scalability issues. Automox users suggest improvements in multi-client management, handling patch policies, and enhancing notifications.
Ease of Deployment and Customer Service: Deploying KACE can be complex due to its on-premises nature, while Automox provides straightforward deployment through its cloud-native design. KACE offers extensive support with some service inconsistencies, while Automox support is known for its efficiency and streamlined process.
Pricing and ROI: KACE offers competitive pricing for large-scale deployments, showing ROI through time savings. However, initial costs may be high for smaller organizations. Automox is cost-effective with predictable per-device rates, reducing infrastructure needs and proving advantageous for cloud scalability.
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Our team used to spend 10 hours per week just to update these things, and now we're doing it automatically.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
The customer support for Automox is very responsive and proactive.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Automox is very scalable because it has continued to handle my organization's growth.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
It's not crashing or experiencing any downtime.
KACE Systems Management Appliance (SMA) is stable and secure;
I would add that remote support for iOS could be better, and remote support of Linux is also lacking.
An alert of a security threat could be another type of notification that tells me something is important.
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Automox's price is very cost-effective and affordable.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Out of all these features, if I had to pick one which I'm relying on the most, I would say the automatic patching.
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
| Product | Mindshare (%) |
|---|---|
| KACE Systems Management Appliance (SMA) | 3.5% |
| Automox | 2.6% |
| Other | 93.9% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 16 |
Automox offers automated patch management with cloud-native architecture, cross-platform compatibility, and ease of use. It provides real-time visibility and streamlines operations across Windows, macOS, and Linux, making it ideal for complex IT environments.
Automox empowers organizations with features like Worklets and remote management, enhancing security and efficiency through customizable patching policies, PowerShell script execution, and detailed reporting. It's primarily used for automated patch management, patch remediation, and compliance maintenance across diverse systems, ensuring cybersecurity and reducing vulnerabilities. Enhancements are desired for user access control, policy synchronization, and integration with tools like Tenable. Support for offline patching, rollback features, enhanced reporting, and notification customization are in demand. Improvements in cost effectiveness and multi-group policy applications are also suggested.
What are the key features of Automox?In industry applications, Automox is widely used for managing and updating vast fleets of devices, particularly in sectors requiring stringent cybersecurity measures. It ensures seamless operations through its centralized automation and management capabilities, making it essential for organizations handling extensive IT networks.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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