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Automox vs Trend Micro Smart Protection [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 26, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Cortex XDR reduces security incidents, personnel needs, and costs, offering quick ROI, enhanced performance, and competitive pricing.
Sentiment score
6.9
Automox enhances efficiency in patch management, saving time and resources, improving compliance, and offering better visibility and security.
Sentiment score
3.5
Trend Micro Smart Protection led to positive ROI by enhancing cybersecurity and brand protection, underscoring its financial value.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Network Security Engineer at Cyberwell Solution
It is a cloud-based solution, so you do not need on-premises infrastructure, which saves hardware.
Project Manager at Shell
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Data at Infosys
Offered an additional remote solution, all while saving a lot of time and cost through troubleshooting.
Project Engineer at Unilever
 

Customer Service

Sentiment score
7.0
Cortex XDR support is effective and fast but faces issues with language, delays, and high costs, yet generally satisfactory.
Sentiment score
7.2
Automox’s customer service is highly praised for responsiveness, expertise, and efficiency, surpassing larger companies in user satisfaction.
Sentiment score
6.1
Trend Micro Smart Protection [EOL] support varies in responsiveness, with premium options offering faster service but at a higher cost.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
Network & Security Administrator at a legal firm with 51-200 employees
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
Senior Data Reporting Analyst at University of Bradford
The customer support has been excellent as the support team is always responsive and proactive.
Quality Assurance Manager at Unilever
The agent is very light, and it doesn't cause any issues on the machine.
Solutions Architect at a tech services company with 51-200 employees
I would rate their technical support a nine out of ten as it helps with every query.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.5
Cortex XDR is scalable, supports diverse enterprises, integrates with endpoints, and enables easy expansion with cloud infrastructure.
Sentiment score
7.3
Automox is highly scalable and cloud-based, effectively managing numerous devices, despite minor manageability and console load time issues.
Sentiment score
7.6
Trend Micro Smart Protection effectively scales from small to enterprise deployments, offering flexible deployment and adaptability to various sectors.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at Cloudnomics
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
I think scalability for Cortex XDR by Palo Alto Networks is good.
Threat Analyst II at a tech vendor with 1,001-5,000 employees
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Senior Data Reporting Analyst at University of Bradford
Automox scalability is excellent because it caters to my organization needs and can handle our organizational needs, ensuring that all our devices are well patched.
Project Manager at Shell
Automox's scalability is excellent as it has continued to grow with my organization and caters to my organization's needs.
Project Engineer at Unilever
 

Stability Issues

Sentiment score
8.0
Cortex XDR is highly regarded for stability, reliable performance, and well-received updates, despite minor occasional disruptions.
Sentiment score
8.1
Automox is praised for its stability, reliable performance, prompt incident response, and efficient patching, with minimal downtime.
Sentiment score
7.7
Trend Micro Smart Protection is stable and reliable, but users seek improvements in compatibility and overall performance.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is stable, offering high quality and reliable performance.
Cyber Security Manager at Welab bank
It's not crashing or experiencing any downtime.
Senior Data Reporting Analyst at University of Bradford
I have not experienced any lagging or downtime
Quality Assurance Manager at Unilever
I can confirm that Automox is very stable.
Project Manager at Shell
 

Room For Improvement

Cortex XDR requires enhancements in UI, integration, reporting, and pricing, while addressing false positives and improving automation and mobile support.
Automox needs better sync, user access, automation, UI, bandwidth management, notifications, reports, and remote support for Linux/iOS.
Trend Micro Smart Protection needs improved insights, management tools, AI, integrations, and support to enhance effectiveness and usability.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
An alert of a security threat could be another type of notification that tells me something is important.
Senior Data Reporting Analyst at University of Bradford
The integration is seamless.
Quality Assurance Manager at Unilever
Sometimes the endpoint will stop talking to the main console, which generally requires a reinstall on the endpoint.
Project Manager at Shell
We've experienced compatibility issues with Windows endpoint protection.
Security Architect at Kyndryl
Trend Micro Smart Protection has been discontinued because it uses Linux CentOS OS.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Setup Cost

Cortex XDR offers flexible pricing from $55 to $90 per endpoint annually, considered cost-effective for its advanced features.
Automox offers cost-effective per-endpoint pricing, scalability, and comprehensive support with a valuable free trial for evaluation.
Trend Micro Smart Protection's pricing varies by features, competing with Kaspersky, McAfee; multi-year licenses offer savings.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
Cyber Security Manager at Welab bank
Cost reduction has been noticeable, ranging from 50% to 40%, especially because we do not have to travel from one place to another to go on site and troubleshoot devices.
Senior Software Engineer at AT&T
Automox's price is very cost-effective and affordable.
Data at Infosys
the price has always been competitive and very cost-effective
Project Engineer at Unilever
However, their pricing is comparable to CrowdStrike.
Security Architect at Kyndryl
 

Valuable Features

Cortex XDR provides advanced threat detection with AI analytics, real-time blocking, and seamless integration for enhanced security.
Automox offers automated, cloud-native patching with cross-platform compatibility, customizable worklets, and an intuitive dashboard for simplified security management.
Trend Micro Smart Protection excels in endpoint security, offering stability, ease of use, scalability, and flexible deployment options.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
One of the best features I appreciate about Automox is automated patching.
Senior Data Reporting Analyst at University of Bradford
Automox allows me to patch all devices regardless of the operating system.
Quality Assurance Manager at Unilever
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
Data at Infosys
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
Security Architect at Kyndryl
The most valuable features and functionalities in Deep Discovery are that it is used for monitoring malicious traffic, and it operates down to the firewall and inspects any malicious traffic.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
108
Ranking in other categories
Endpoint Protection Platform (EPP) (5th), Endpoint Detection and Response (EDR) (7th), Extended Detection and Response (XDR) (6th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
Automox
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
19
Ranking in other categories
Vulnerability Management (36th), Endpoint Protection Platform (EPP) (36th), Enterprise Mobility Management (EMM) (13th), Patch Management (14th)
Trend Micro Smart Protectio...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Raphael Tiji - PeerSpot reviewer
Senior Software Engineer at AT&T
Unified patching and remote access have strengthened security and reduced support overhead
Automox has significant potential and we truly appreciate its features and capabilities. However, we have encountered several performance issues, particularly with the remote access tool. We believe that with some improvement, it could replace other tools that we currently use. Exclusion for updates should be improved in Automox. Integration with Tenable vulnerability management should be improved, as it should be included. I do not have any other improvements needed for Automox that I have not mentioned yet, perhaps only small or wish-list features.
reviewer2759025 - PeerSpot reviewer
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
Deep traffic inspection has strengthened threat detection and provides smooth zero day protection
I have been dealing with Deep Discovery that inspects incoming and outgoing traffic, and it is used for packet filtering. The most valuable features and functionalities in Deep Discovery are that it is used for monitoring malicious traffic, and it operates down to the firewall and inspects any malicious traffic. I have used Deep Discovery's sandbox analysis feature. The sandboxing feature helps our threat detection efforts as it internally inspects the malicious data and holds it in the sandbox, and after the analysis, the file is quarantined. I evaluate Deep Discovery's real-time visibility on network traffic as a better solution for inspecting traffic. In incident response, Deep Discovery captures zero-day threats easily and provides the best visibility on the console. I assess the effectiveness of Trend Micro's real-time analysis in my defense strategy as good, as it does not disturb any work and operates very smoothly in the background without any utilization.
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
9%
Comms Service Provider
7%
Government
9%
Manufacturing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
Performing Arts
11%
Manufacturing Company
10%
Comms Service Provider
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise47
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise9
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise17
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What needs improvement with Automox?
Automox needs some improvement, particularly in that remote support for Linux is lacking. Additionally, remote suppor...
What is your primary use case for Automox?
Our main use case for Automox is that we as a company need to be Cyber Security Plus compliant, and therefore we need...
What advice do you have for others considering Automox?
Automox is a modern, simple-to-use, and powerful tool that works well for all sizes of organizations that have a mix ...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I find that Trend Micro Smart Protection is affordable; I don't think it can be quite expensive.
What needs improvement with Trend Micro Smart Protection?
Trend Micro Smart Protection has been discontinued because it uses Linux CentOS OS, so currently we are using the ser...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
No data available
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Information Not Available
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about CrowdStrike, Microsoft, SentinelOne and others in Endpoint Protection Platform (EPP). Updated: February 2026.
884,797 professionals have used our research since 2012.