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Auvik Network Management (ANM) vs Infraon IMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in Network Monitoring Software
3rd
Ranking in IT Infrastructure Monitoring
3rd
Ranking in Cloud Monitoring Software
4th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
209
Ranking in other categories
Network Troubleshooting (1st), Network Traffic Analysis (NTA) (2nd)
Infraon IMS
Ranking in Network Monitoring Software
83rd
Ranking in IT Infrastructure Monitoring
56th
Ranking in Cloud Monitoring Software
48th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Server Monitoring (32nd)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Auvik Network Management (ANM) is 1.3%, up from 0.9% compared to the previous year. The mindshare of Infraon IMS is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Auvik Network Management (ANM)1.3%
Infraon IMS0.5%
Other98.2%
Network Monitoring Software
 

Featured Reviews

reviewer2349501 - PeerSpot reviewer
Manager, Technical Services at a computer software company with 11-50 employees
Real-time network visibility has transformed how we pinpoint LAN bottlenecks and resolve issues faster
The only area for improvement is pricing. Otherwise, the tool is great. I think the pricing is acceptable. If you are working with resellers, it makes it a little bit difficult sometimes for the reseller to be able to make too much, as the margin is not all that significant. However, we are not getting rid of Auvik Network Management (ANM). That is the only thing in my opinion that Auvik Network Management (ANM) can do a little bit better on—maybe just the pricing—but it is a great tool. We are not replacing it with anything and we are not removing it at all. It is a great tool, and we are able to monitor our own internal network as well as that of our customers. In most cases, we have not had any complaints about neither from my techs or from myself about its functionality, as it works really.
it_user1631601 - PeerSpot reviewer
GTM Manager at a computer software company with 201-500 employees
Our process efficiency has improved by having all the information in one place, which has reduced manpower
The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good tool like Auvik should literally pay for itself and it does for us, in time saved."
"It's simplified tasks and made things easier."
"With the TrafficInsights option, I have information and statistics regarding our traffic and what is currently being utilized in terms of bandwidth. I use it quite often to establish if our bandwidth is fully utilized or not and whether there is any slowness on the network."
"The integration between Auvik Network Management and Autotask is particularly valuable for us, along with similar integrations with tools like IT Glue."
"I find the mapping topology, traffic insights, and reporting to be the most valuable features that Auvik offers."
"We have backup connectivity in case of some failures. So, it has been of some help. Our mean time to resolution has been decreased by half an hour."
"Ease of use is awesome."
"Overall, I rate Auvik Network Management (ANM) a nine out of ten."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"It is a stable product; after the initial configuration, you don't have to tweak it much, and all systems of Everest IMS work perfectly."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"The feature that I like the most and the best part is the customization."
"Overall, it's a wonderful one-stop ITSM solution for infrastructure."
"If you are looking for the best product with the best price, Infraon is the best product."
"Being an engineering product, the customization is easy for us compared to SolarWinds and ManageEngine."
 

Cons

"It's okay but not perfect because I would prefer that they have longer operating hours."
"The responsiveness of the UI can be sluggish at times."
"Auvik could have better compatibility with more devices. The devices that we're using are essential within our network infrastructure. It would be great to access the full range of features that some of the other ones do, such as the device configuration backups and the configuration change alert."
"The global dashboard needs work, and I'm not the only one saying this. The current dashboard shows a map of the country and all the sites, but many of our sites are in one city, resulting in 17 sites all having those pin drops sitting on top of each other. That view needs to be looked at in my mind."
"The map itself is a little clunky in terms of zooming in, zooming out, and moving around because you have to use the manual on-screen buttons as opposed to being able to click and drag."
"It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues."
"The mapping automatically finds all the interfaces but tags some of them incorrectly. For instance, if it can't find how a CPU interface is connected, it will use the MAC address last seen on the router and sometimes attribute cloud-connected devices to the route, but it's not actually there. That's not a true connection."
"After Auvik inventories a Windows device, installing a lightweight that would allow a remote connection would be excellent. A technician could use that agent to gain remote control over the client's computer, allowing us to troubleshoot remotely."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"Email support is a bit slow. Once you drop an email, it takes time."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"Technical support could use some improvement in terms of their response times and diagnostic accuracy."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
 

Pricing and Cost Advice

"It's quite reasonable, although it's reasonable for us right now only because of the small number of devices we're using. If we had a lot more to monitor, then I'd have to double-check the pricing and compare it with other solutions to see if it would be competitive."
"The pricing is reasonable, neither exceptionally cheap nor excessively expensive—it aligns well with what I anticipated."
"For the size of our school, it is expensive, but I understand the reason behind the pricing."
"For us, it has been good. I do not get too much into the pricing side. We are an MSP, so we have a number of clients, and we are utilizing Auvik as a way for us to be able to better manage and support our clients. The more clients we bring into Auvik, the better the pricing, so we have been happy with how it is."
"The initial offer was high, but I was able to negotiate it down."
"I'm unfamiliar with other network monitoring applications, as I've been using Auvik for so long, but it is one of the more expensive solutions. However, we have used the product to troubleshoot different issues. For example, one of our clients had an issue where their phones were constantly going down, and nobody could figure out the problem. We put Auvik on the network and found a loop in their switches, so it simplifies our lives, increases resolution speed, and makes us look like competent technicians."
"Its pricing is very reasonable. We had looked at other solutions where you pay based on the amount of traffic that was filtered through and analyzed. With Auvik, we pay by a billable device. We're not paying based on every single device we have. For one of the locations I have, one network element would likely be a billable device. So, every billable device has a network element, but not every network element is a billable device. If I have a location that has 50 network elements, then maybe 30 of them are billable devices. PCs, VoIP phones, and access points are monitored at no charge."
"Auvik offers two publicly available pricing tiers, but there are also additional options that require contacting a sales representative."
"The pricing is reasonable, given the features that they provide."
"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."
"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."
"Licensing is calculated on a per-user basis."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."
"I think that the pricing for this solution is reasonable and varies by number of devices."
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Top Industries

By visitors reading reviews
Construction Company
10%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
8%
Manufacturing Company
18%
Financial Services Firm
15%
Outsourcing Company
13%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business147
Midsize Enterprise32
Large Enterprise23
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Auvik?
Auvik Network Management (ANM) has competitive pricing and licensing, competitive to LogicMonitor, but it is a different kind of product. So it is not really compared to something else, but I think...
What needs improvement with Auvik?
Regarding the dashboard, it is not as customizable as I would like it to be, or at least as we would like it to be. I have experience with some other products, such as LogicMonitor. It has a very e...
What is your primary use case for Auvik?
I could do that for Auvik Network Management (ANM). I tested that product a few weeks ago because we were evaluating to move to something else. I tried to use Auvik Network Management (ANM) for net...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
 

Also Known As

No data available
Everest IMS
 

Overview

 

Sample Customers

Information Not Available
Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc. 
Find out what your peers are saying about Auvik Network Management (ANM) vs. Infraon IMS and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.