

ServiceNow IT Operations Management and Auvik Network Management both compete in the IT management category. ServiceNow appears to have the upper hand due to its broad IT process management capabilities, despite challenges in pricing and deployment efficiency.
Features: ServiceNow IT Operations Management offers automation and integration capabilities with features like service mapping, discovery, and orchestration, allowing comprehensive IT process management from a single platform. Auvik Network Management provides network discovery and monitoring with real-time visibility into network topology and strong alerting mechanisms, focusing on network-specific management tools.
Room for Improvement: ServiceNow users seek better pricing models, more pre-built integrations, and improved discovery features, along with simplified deployment and enhanced AI capabilities. Auvik users request better reporting features, enhanced device discovery, and improved integration with other IT tools, along with more customizable alerts and enhanced network map functionality.
Ease of Deployment and Customer Service: ServiceNow is deployable across hybrid, public, and private clouds, with mixed reviews on customer support efficiency, varying by region and issue. Auvik supports cloud deployment, notably in public clouds, with positive feedback on fast and efficient customer support, although its pricing based on device count can complicate planning.
Pricing and ROI: ServiceNow, potentially costing up to $250,000 monthly for extensive use, is seen as expensive but offers a good ROI due to its comprehensive services. Auvik charges per network device, which can be costlier in larger networks, but its pricing is generally deemed fair, with users noting good value in its features. Both solutions are considered investments that improve efficiencies in IT environment management.
Auvik Network Management (ANM) has saved us time by being able to go to that single pane of glass and identify things collectively versus bouncing back and forth between different web portals.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
It reduced staffing needs from four full-time staff to fewer due to automation.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
I would rate the stability of Auvik Network Management (ANM) a perfect 10 because I have never found any problems.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| Auvik Network Management (ANM) | 1.3% |
| ServiceNow IT Operations Management | 1.2% |
| Other | 97.5% |

| Company Size | Count |
|---|---|
| Small Business | 146 |
| Midsize Enterprise | 32 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
Auvik Network Management offers competitive pricing for essential network and infrastructure device management, providing robust features valued by enterprises.
Auvik Network Management delivers comprehensive network visibility and management through intuitive auditing, alerting, and discovery functionalities. It eases troubleshooting, automates configuration backups, and includes a user-friendly interface for effective monitoring and management. With real-time alerts and customizable notifications, IT operations are streamlined, while remote access capabilities enhance time efficiency. ANM supports integration with other platforms, effectively maintaining device inventories and visualizing network topology.
What are the key features of Auvik Network Management?In industries such as IT management and network administration, Auvik Network Management is predominantly utilized for overseeing and maintaining network infrastructures across multiple locations. It offers capabilities for monitoring network topology, receiving alerts on device downtimes, and managing performance metrics. Users employ its features for proactive issue identification, and auditing, helping maintain oversight of networks containing switches, routers, and firewalls. Auvik provides remote access and automated backups, which contribute to enhanced operational efficiency and network visibility.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.