ConnectWise RMM and Avast Business Hub compete in the remote monitoring and management solutions category. While some prefer ConnectWise RMM's integration capabilities and customization options, Avast Business Hub stands out for its advanced security features. ConnectWise RMM appears more favorable for customers with complex IT environments, whereas Avast Business Hub benefits those who prioritize protection.
Features: ConnectWise RMM offers integration flexibility, automation capabilities, and is well-suited for complex IT setups. Avast Business Hub provides powerful security features, simplified management tools, and comprehensive security solutions.
Room for Improvement: ConnectWise RMM could improve its user interface, ease of setup, and adaptability to smaller IT environments. Avast Business Hub may need enhancements in its customization options, integration capabilities, and customer support consistency.
Ease of Deployment and Customer Service: ConnectWise RMM has adaptable deployment with responsive customer service, suitable for various IT setups. Avast Business Hub focuses on a more straightforward deployment process for quick implementation, though its customer service might sometimes be variable.
Pricing and ROI: ConnectWise RMM features a modular pricing structure catering to diverse IT budgets, providing satisfactory ROI for complex deployments. Avast Business Hub presents a competitive pricing model, potentially offering higher immediate ROI through robust security without significant initial costs.
It saves probably more than 50% of the time that would have been required, likely around 75%.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
If I need any assistance, I go onto our guide portal.
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
ConnectWise RMM has been quite stable for the last eight months.
We always have problems where we can't log into it, so we have to use the web version.
The pricing for ConnectWise RMM is reasonable.
My experience with pricing, setup cost, and licensing was very smooth.
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
| Product | Mindshare (%) |
|---|---|
| ConnectWise RMM | 7.5% |
| Avast Business Hub | 2.4% |
| Other | 90.1% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
Avast Business Hub is designed for comprehensive endpoint protection across devices, providing robust security features like real-time protection and seamless integration with minimal impact on system resources.
Avast Business Hub offers endpoint protection to secure devices against viruses and malware threats. Users benefit from its ease of deployment, self-monitoring capabilities, and active real-time protection. The command center allows for clear reporting and integration with VPN services, while regular updates ensure strong defense. Users have highlighted areas for improvement, including network infrastructure overview, improved security, faster deployment, reduced false positives, and competitive pricing. Reporting clarity for non-technical audiences and improved segmentation for larger organizations are also desired, alongside better stability and lower bandwidth usage. The solution is effectively used to secure laptops, PCs, Macs, and Linux systems from internet threats and external devices, serving both B2B and B2C users.
What features make Avast Business Hub effective?Many industries rely on Avast Business Hub for its robust antivirus capabilities, especially in environments lacking Office 365. It is often deployed for endpoint protection in companies focused on safeguarding devices from internet threats and external components. Regular updates and strong defense capabilities make it a preferred antivirus for a wide range of clients.
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.
ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.
What are the key features of ConnectWise RMM?ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.
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