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Azure AI Search vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure AI Search
Ranking in Search as a Service
5th
Average Rating
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Glean Platform
Ranking in Search as a Service
4th
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
Indexing and Search (2nd), AI Agent Builders (4th), AI Software Development (15th), AI Customer Support (4th)
 

Mindshare comparison

As of May 2026, in the Search as a Service category, the mindshare of Azure AI Search is 10.2%, down from 14.2% compared to the previous year. The mindshare of Glean Platform is 4.4%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Mindshare Distribution
ProductMindshare (%)
Glean Platform4.4%
Azure AI Search10.2%
Other85.4%
Search as a Service
 

Featured Reviews

Prabakaran SP - PeerSpot reviewer
Software Architect at a financial services firm with 1-10 employees
Automated indexing has streamlined document search workflows but semantic relevance and setup complexity still need improvement
We used the semantic search capabilities of Azure AI Search, but we haven't gotten good results in the semantic search. So we are exploring with ChromaDB, and Cosmos is having the capability of doing the semantic search as well. We are exploring that. A few queries we use analytics search, which works and is good. Analytics search is good. We are trying the ML capabilities of the product since we are using Databricks and other tools for building the models, MLflow, and related items. We are still working on proof of concepts, which could be better with ChromaDB or Cosmos or vector search or inbuilt Databricks vector stores. Language processing is not about user intention; it's about the context. If there is a document and you want to know the context of a particular section, then we would use vector search. Instead of traversing through the whole document, while chunking it into the vector, we'll categorize and chunk, and then we'll look only at those chunks to do a semantic search. When comparing Azure AI Search, I'm doing a proof of concept because with ChromaDB I can create instances using LangChain anywhere. For per session, I can create one ChromaDB and can remove it, which is really useful for proof of concepts. Instead of creating an Azure AI Search instance and doing that there, that is one advantage I'm seeing for the proof of concept alone, not for the entire product. I hope it should support all the embedding providers as well. Is there a viewer or tool similar to Storage Explorer? We are basically SQL-centric people, so we used to find Cosmos DB very quick for us when we search something and create indexes. I guess there is some limitation in Azure AI Search. I couldn't remember now, such as querying limitations. I'm not remembering that part.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Azure Search is well-documented, making it easy to understand and implement."
"The solution's initial setup is straightforward."
"The features in Azure AI Search that are most valuable include the ability to automate index creation, and you can drop in the blob storage or drop in the SQL table, which will get automatically indexed."
"The product is pretty resilient."
"By implementing Azure Search, I have been able to create immersive, feature-rich search experiences for my applications that feature helpful facets, in-line highlighting, and predictive results as user types."
"The customer engagement was good."
"The amount of flexibility and agility is really assuring."
"The product is extremely configurable, allowing you to customize the search experience to suit your needs."
"Productivity has really skyrocketed."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
 

Cons

"The initial setup is not as easy as it should be."
"On a scale from one to ten where one is the worst and ten is the best, I would rate Azure Search as probably a six-out-of-ten."
"They should add an API for third-party vendors, like a security operating center or reporting system, that would be a big improvement."
"For SDKs, Azure Search currently offers solutions for .NET and Python."
"Adding items to Azure Search using its .NET APIs sometimes throws exceptions."
"We used the semantic search capabilities of Azure AI Search, but we haven't gotten good results in the semantic search."
"The pricing is room for improvement."
"For SDKs, Azure Search currently offers solutions for .NET and Python. Additional platforms would be welcomed, especially native iOS and Android solutions for mobile development."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"There are multiple ways in which Glean Platform can be improved."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Sometimes Glean Platform gets slowed down."
 

Pricing and Cost Advice

"The cost is comparable."
"I would rate the pricing an eight out of ten, where one is the low price, and ten is the high price."
"The solution is affordable."
"I think the solution's pricing is ok compared to other cloud devices."
"​When telling people about the product, I always encourage them to set up a new service using the free pricing tier. This allows them to learn about the product and its capabilities in a risk-free environment. Depending on their needs, the free tier may be suitable for their projects, however enterprise applications will most likely required a higher, paid tier."
"For the actual costs, I encourage users to view the pricing page on the Azure site for details.​"
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
6%
Retailer
6%
Financial Services Firm
22%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Azure Search?
We used the semantic search capabilities of Azure AI Search, but we haven't gotten good results in the semantic search. So we are exploring with ChromaDB, and Cosmos is having the capability of doi...
What is your primary use case for Azure Search?
Our use case for Azure AI Search is that we earlier thought to build a vector search and used to have the vector search query in Azure AI Search. Earlier, when it was a search service, we used to l...
What advice do you have for others considering Azure Search?
I can answer a few questions about Azure AI Search to share my opinion. I am still working with Azure and using Azure solutions. We haven't used Cognitive Skills in Azure AI Search. We also got a d...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
I would appreciate a change to the color scheme of Glean Platform as a needed improvement, even if it is something small or minor.
What is your primary use case for Glean Platform?
My main use case for Glean Platform is general use at an introductory level.
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

 

Sample Customers

XOMNI, Real Madrid C.F., Weichert Realtors, JLL, NAV CANADA, Medihoo, autoTrader Corporation, Gjirafa
Information Not Available
Find out what your peers are saying about Azure AI Search vs. Glean Platform and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.