Azure AI Search vs Glean Platform comparison

Why PeerSpot?

Microsoft and Glean are both solutions in the Search as a Service category. Microsoft is ranked #4 with an average rating of 8.3, while Glean is ranked #6 with an average rating of 8.5. Microsoft holds a 12.8% mindshare in SS, compared to Glean’s 5.0% mindshare. Additionally, 75% of Microsoft users are willing to recommend the solution, compared to 100% of Glean users who would recommend it.

Azure AI Search

Read 12 Azure AI Search reviews

2,397 Views
2,397 Comparison Views

75% willing to recommend

Glean Platform

Read 12 Glean Platform reviews

4,188 Views
712 Comparison Views

100% willing to recommend

Azure AI Search

Glean Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Azure AI Search and Glean Platform based on real PeerSpot user reviews.

Find out in this report how the two Search as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Azure AI Search vs. Glean Platform Report (Updated: September 2026).

Buyer's Guide

Azure AI Search vs. Glean Platform

September 2026

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Helped 920,929 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Azure AI Search

Ranking in Search as a Service

4th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Glean Platform

Ranking in Search as a Service

6th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Indexing and Search (3rd), AI Agent Builders (4th), AI Software Development (7th), AI Customer Support (7th)

Mindshare comparison

As of November 2026, in the Search as a Service category, the mindshare of Azure AI Search is 12.8%, up from 9.6% compared to the previous year. The mindshare of Glean Platform is 5.0%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Search as a Service Mindshare Distribution
Product	Mindshare (%)
Azure AI Search	12.8%
Glean Platform	5.0%
Other	82.2%

Search as a Service

Featured Reviews

Harshal Chandekar

AI Consultant at a tech vendor with 10,001+ employees

Rag workflows have improved document search and reduced development effort for client projects

In my experience, the best features Azure AI Search offers are that it is very easy to upload documents and they can obviously be very agile and we can query upon these documents very easily. When I say it is easy to upload and query documents, it makes the application more reliable in the case that if we have a certain study or certain use case wherein just that PDF or just those amount of information will be used and not the entire thing, so the user can just go quickly and search for that documentation. I think it is fully integrated with Azure and we use Azure primarily for our primary cloud platform, so that helps very much in integrating and in maintaining one service provider. Regarding Azure AI Search's AI capabilities, it provides good security in terms of reliability and scalability as well, so there are no concerns for it regarding those issues. Regarding Azure AI Search's AI capabilities, it is accurate and reliable 99% of the time.

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reviewer2810748

Analyst at a financial services firm with 1,001-5,000 employees

Creating low-code agents has transformed policy queries and now saves employees hours daily

What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Because all communication is done via the REST API, data is retrieved quickly in JSON format to reduce overhead and latency."

"The amount of flexibility and agility is really assuring."

"Creates indexers to get data from different data sources."

"Azure AI Search has positively impacted my organization by reducing the turnaround time for developing applications and for setting up vector databases and then for consuming other RAG applications as well."

"It provides good access capabilities to various platforms."

"Azure Search is well-documented, making it easy to understand and implement."

"The features in Azure AI Search that are most valuable include the ability to automate index creation, and you can drop in the blob storage or drop in the SQL table, which will get automatically indexed."

"Azure AI Search has impacted my organization positively with overall time saving and low costs as the main outputs that we get after using it."

More Azure AI Search pros

"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."

"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."

"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."

"Glean Platform has increased productivity by at least one hundred hours per week for my organization."

"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."

"Life became so easy when we started using Glean Platform."

"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."

"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."

More Glean Platform pros

Cons

"The solution's stability could be better."

"The initial setup is not as easy as it should be."

"Azure AI Search could be improved regarding compatibility with Azure Blob Storage in order to keep the prompts and everything that I am using for building the tool safe."

"For availability, expanding its use to all Azure datacenters would be helpful in increasing awareness and usage of the product."

"On a scale from one to ten where one is the worst and ten is the best, I would rate Azure Search as probably a six-out-of-ten."

"They should add an API for third-party vendors, like a security operating center or reporting system, that would be a big improvement."

"For SDKs, Azure Search currently offers solutions for .NET and Python. Additional platforms would be welcomed, especially native iOS and Android solutions for mobile development."

"The pricing is room for improvement."

More Azure AI Search cons

"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."

"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."

"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."

"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."

"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."

"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."

"Sometimes Glean Platform gets slowed down."

"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."

More Glean Platform cons

Pricing and Cost Advice

"I think the solution's pricing is ok compared to other cloud devices."

"I would rate the pricing an eight out of ten, where one is the low price, and ten is the high price."

"The solution is affordable."

"When telling people about the product, I always encourage them to set up a new service using the free pricing tier. This allows them to learn about the product and its capabilities in a risk-free environment. Depending on their needs, the free tier may be suitable for their projects, however enterprise applications will most likely required a higher, paid tier."

"For the actual costs, I encourage users to view the pricing page on the Azure site for details."

"The cost is comparable."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

11%

Outsourcing Company

Comms Service Provider

Financial Services Firm

15%

Outsourcing Company

14%

Manufacturing Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What needs improvement with Azure Search?

I think Azure AI Search can be improved by implementing it with the agents as well, and I think that their agent integration is something they could work upon or they can improve it very easily or ...

See all answers

What is your primary use case for Azure Search?

My main use case for Azure AI Search is building RAG workflows which are useful for client work. I used Azure AI Search in finding documents about a user manual in which the problem statement was i...

See all answers

What advice do you have for others considering Azure Search?

On a scale of 1 to 10, I rate Azure AI Search a nine. I chose a nine for Azure AI Search primarily because of the agents and the use cases are very limited, I would say to RAG as of now. Azure AI S...

See all answers

What is your experience regarding pricing and costs for Glean Platform?

My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.

See all answers

What needs improvement with Glean Platform?

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...

See all answers

What is your primary use case for Glean Platform?

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...

See all answers

Comparisons

Elastic Search vs Azure AI Search

Compared 25% of the time

Amazon OpenSearch Service vs Azure AI Search

Compared 22% of the time

Algolia vs Azure AI Search

Compared 10% of the time

Solr vs Azure AI Search

Compared 9% of the time

Amazon Athena vs Azure AI Search

Compared 5% of the time

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Elastic Search vs Glean Platform

Compared 9% of the time

Claude for Enterprise vs Glean Platform

Compared 8% of the time

Microsoft Copilot Studio vs Glean Platform

Compared 6% of the time

Breaking IT OpenClaw vs Glean Platform

Compared 6% of the time

Exa vs Glean Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

Azure AI Search

November 2026

Download Azure AI Search product report

Buyer's Guide

Glean Platform

October 2026

Download Glean Platform product report

Also Known As

No data available

Glean Work AI Platform

Overview

Azure AI Search is a cloud-based service offering flexible, user-friendly search with features like custom scoring, text analyzers, and seamless integration, simplifying data infrastructure.

Azure AI Search delivers configurable features such as custom scoring and synonym mapping, supporting broad access that simplifies infrastructure requirements. Users value its comprehensive documentation, stable search syntax, and resilience comparable to Elasticsearch. Automation through blob storage or SQL tables facilitates effortless full-text search and field-specific indexing, enhancing performance. While room for improvement exists, notably in expanding SDK support beyond .NET and Python and refining interface and documentation, Azure AI Search is preferred for applications in the tech space for its ease of setup, speed, and integration capabilities.

What are its key features?

Custom Scoring: Tailor ranking to business preferences.
Text Analyzers: Refine search input for precise results.
Synonym Mapping: Enhance relevancy with synonym support.
Automated Indexing: Streamline index creation with SQL or blob storage.
Seamless Integration: Easy integration with Azure portal and other services.

What benefits should users note in reviews?

Flexibility: Easily adaptable for different business needs.
Resilience: Reliable functionality with stable search syntax.
Effortless Setup: Quick implementation and efficient search capabilities.
Comprehensive Documentation: Detailed guides aiding smooth operation.
Performance: Consistency in high-speed search operations.

In the tech industry, Azure AI Search is implemented for managing accounts, integrating with applications, and addressing security issues, enhancing scalability with Active Directory syncing and Office 365 linking. Users leverage it for efficient log searching, VM identification, and handling vector search queries, appreciating its speed and integration support.

Microsoft

Glean Platform harnesses cutting-edge technology to empower organizations, bridging data access gaps and enhancing productivity through its advanced search and knowledge capabilities.

Glean Platform transforms how organizations operate by integrating powerful search functions with intelligent knowledge management tools. It empowers users to locate and utilize information efficiently, fostering a more connected work environment. Its dynamic capabilities provide seamless integration, enabling users to access critical data swiftly, thus driving informed decision-making processes within teams. Designed for scalability, Glean Platform adapts to varying enterprise needs, ensuring customized solutions that align with business objectives.

What features does Glean Platform offer?

Intelligent Search: Delivers precise search results tailored to user queries.
Knowledge Graph: Visualizes connections between data for better insights.
Seamless Integration: Works with a wide range of existing tools and applications.
Security Controls: Protects data with robust security features.

What are user benefits and ROI?

Increased Productivity: Reduces time spent searching for information.
Enhanced Collaboration: Facilitates knowledge sharing across teams.
Scalability: Grows with the organization’s evolving needs.
Improved Decision-Making: Provides access to real-time information.

In industries like finance and healthcare, Glean Platform aids in streamlining operations by offering tailored data solutions that adhere to specific compliance standards. By facilitating efficient information retrieval, it supports critical tasks such as data analysis and regulatory reporting.

Glean

Sample Customers

XOMNI, Real Madrid C.F., Weichert Realtors, JLL, NAV CANADA, Medihoo, autoTrader Corporation, Gjirafa

Information Not Available

Buyer's Guide

Azure AI Search vs. Glean Platform

September 2026

Free Report: Azure AI Search vs. Glean Platform

Find out what your peers are saying about Azure AI Search vs. Glean Platform and other solutions. Updated: September 2026.

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