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Azure AI Search vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure AI Search
Ranking in Search as a Service
5th
Average Rating
7.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Glean Platform
Ranking in Search as a Service
4th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (2nd), AI Agent Builders (4th), AI Software Development (10th), AI Customer Support (7th)
 

Mindshare comparison

As of August 2026, in the Search as a Service category, the mindshare of Azure AI Search is 11.3%, down from 11.5% compared to the previous year. The mindshare of Glean Platform is 4.7%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Mindshare Distribution
ProductMindshare (%)
Glean Platform4.7%
Azure AI Search11.3%
Other84.0%
Search as a Service
 

Featured Reviews

Prabakaran SP - PeerSpot reviewer
Software Architect at a financial services firm with 1-10 employees
Automated indexing has streamlined document search workflows but semantic relevance and setup complexity still need improvement
We used the semantic search capabilities of Azure AI Search, but we haven't gotten good results in the semantic search. So we are exploring with ChromaDB, and Cosmos is having the capability of doing the semantic search as well. We are exploring that. A few queries we use analytics search, which works and is good. Analytics search is good. We are trying the ML capabilities of the product since we are using Databricks and other tools for building the models, MLflow, and related items. We are still working on proof of concepts, which could be better with ChromaDB or Cosmos or vector search or inbuilt Databricks vector stores. Language processing is not about user intention; it's about the context. If there is a document and you want to know the context of a particular section, then we would use vector search. Instead of traversing through the whole document, while chunking it into the vector, we'll categorize and chunk, and then we'll look only at those chunks to do a semantic search. When comparing Azure AI Search, I'm doing a proof of concept because with ChromaDB I can create instances using LangChain anywhere. For per session, I can create one ChromaDB and can remove it, which is really useful for proof of concepts. Instead of creating an Azure AI Search instance and doing that there, that is one advantage I'm seeing for the proof of concept alone, not for the entire product. I hope it should support all the embedding providers as well. Is there a viewer or tool similar to Storage Explorer? We are basically SQL-centric people, so we used to find Cosmos DB very quick for us when we search something and create indexes. I guess there is some limitation in Azure AI Search. I couldn't remember now, such as querying limitations. I'm not remembering that part.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides good access capabilities to various platforms."
"Creates indexers to get data from different data sources."
"The solution's initial setup is straightforward."
"Since using Azure AI Search, time saving will be the main differentiator among other types of tools I've tried before, and it's also a very holistic tool, so it covers many use cases."
"The customer engagement was good."
"The broad access capability is probably the most valuable feature, as it provides access with hardly any physical infrastructure."
"The product is extremely configurable, allowing you to customize the search experience to suit your needs."
"The product is pretty resilient."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Life became so easy when we started using Glean Platform."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
 

Cons

"For availability, expanding its use to all Azure datacenters would be helpful in increasing awareness and usage of the product.​"
"The after-hour services are slow."
"It would be good if the site found a better way to filter things based on subscription."
"Azure AI Search could be improved primarily because the UX and UI could be a little bit more intuitive for persons since the learning curve could be a little bit high."
"The solution's stability could be better."
"On a scale from one to ten where one is the worst and ten is the best, I would rate Azure Search as probably a six-out-of-ten."
"They should add an API for third-party vendors, like a security operating center or reporting system, that would be a big improvement."
"The pricing is room for improvement."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"There are multiple ways in which Glean Platform can be improved."
"Sometimes Glean Platform gets slowed down."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
 

Pricing and Cost Advice

"The cost is comparable."
"​When telling people about the product, I always encourage them to set up a new service using the free pricing tier. This allows them to learn about the product and its capabilities in a risk-free environment. Depending on their needs, the free tier may be suitable for their projects, however enterprise applications will most likely required a higher, paid tier."
"I think the solution's pricing is ok compared to other cloud devices."
"For the actual costs, I encourage users to view the pricing page on the Azure site for details.​"
"The solution is affordable."
"I would rate the pricing an eight out of ten, where one is the low price, and ten is the high price."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
7%
Construction Company
6%
Financial Services Firm
18%
Manufacturing Company
13%
Outsourcing Company
10%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Azure Search?
Azure AI Search could be improved regarding compatibility with Azure Blob Storage in order to keep the prompts and everything that I am using for building the tool safe. Regarding needed improvemen...
What is your primary use case for Azure Search?
My main use case for Azure AI Search is the index for the customization portal that they have. It combines data sources, indexers, and skill sets, making it a well-developed component. For example,...
What advice do you have for others considering Azure Search?
The advice I would give to others looking into using Azure AI Search is to first watch the tutorials and seek information on the website, as it is very reliable. Overall, Azure AI Search is a great...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

 

Sample Customers

XOMNI, Real Madrid C.F., Weichert Realtors, JLL, NAV CANADA, Medihoo, autoTrader Corporation, Gjirafa
Information Not Available
Find out what your peers are saying about Azure AI Search vs. Glean Platform and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.