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Elastic Search vs Glean Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Elastic Search
Ranking in Indexing and Search
1st
Ranking in Search as a Service
1st
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
100
Ranking in other categories
Cloud Data Integration (8th), Vector Databases (6th)
Glean Platform
Ranking in Indexing and Search
3rd
Ranking in Search as a Service
6th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
AI Agent Builders (4th), AI Software Development (7th), AI Customer Support (7th)
 

Mindshare comparison

As of November 2026, in the Search as a Service category, the mindshare of Elastic Search is 15.3%, down from 18.9% compared to the previous year. The mindshare of Glean Platform is 5.0%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Mindshare Distribution
ProductMindshare (%)
Elastic Search15.3%
Glean Platform5.0%
Other79.7%
Search as a Service
 

Featured Reviews

reviewer2817942 - PeerSpot reviewer
Senior Software Engineer at a consultancy with 11-50 employees
Logging and vector search have transformed observability and empowered reliable ai agents
Elastic Search is not specifically being used for certain purposes. I deploy Elastic Search database on the cloud and use cloud services so that nobody can attack. However, I do not use Elastic Search to resolve attack issues. The basic main purpose of Elastic Search, as of now, I feel it can do more in the AI area. Sometime I saw that when I am developing RAG and have to generate the embeddings, which I call metadata, sometimes it tries to fail. That durability or issue handling should be improved, but apart from that, I did not find anything as of now. As per my use case, whatever I am using seems pretty good. Apart from that, some definitely improvement will be there. One improvement is that it should be faster. Whenever I am searching any logs, it takes much time. For example, if I open my log in Notepad or a similar tool, I can search the text within a second. With Elastic Search, it takes a little bit of time, ten to fifteen seconds. That can be improved. Sometimes, engineers take time to assign when I create a ticket.
reviewer2810748 - PeerSpot reviewer
Analyst at a financial services firm with 1,001-5,000 employees
Creating low-code agents has transformed policy queries and now saves employees hours daily
What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Elasticsearch is its convenience in handling unstructured data."
"We have many advantages from the features of Elasticsearch, and we have enough possibilities and features with Elasticsearch for our business requirements."
"The machine learning features of Elastic Search are very interesting, including the possibility to include models such as ELSER and different multilingual models that let us fine-tune our searches and use them in our search projects."
"The forced merge and forced resonate features reduce the data size increasing reliability."
"I would say that Elasticsearch is better than all the other solutions."
"It is highly valuable because of its simplicity in maintenance, where most tasks are handled for you, and it offers a plethora of built-in features."
"ELK Elasticsearch is a product that I recommend."
"The initial setup is fairly simple."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"Life became so easy when we started using Glean Platform."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
 

Cons

"The GUI is the part of the program which has the most room for improvement."
"Pagination in Elastic Search is very slow."
"I think the pricing of Elastic Search is really, really expensive."
"It is hard to learn and understand because it is a very big platform. This is the main reason why we still have nothing in production. We have to learn some things before we get there."
"I would rate the stability a seven out of ten. We faced a few issues."
"I think Elastic Search could be improved by introducing more AI features, particularly for complex queries and aggregator functions to enhance usability and readability."
"More AI would be beneficial. I would also appreciate more simplicity in dashboards."
"There are a few things that did not work for us. When doing a search in a bigger setup, with a huge amount of data where there are several things coming in, it has to be on top of the index that we search."
"There are multiple ways in which Glean Platform can be improved."
"Sometimes Glean Platform gets slowed down."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
 

Pricing and Cost Advice

"The solution is less expensive than Stackdriver and Grafana."
"The basic license is free, but it comes with a lot of features that aren't free. With a gold license, we get active directory integration. With a platinum license, we get alerting."
"The solution is free."
"​The pricing and license model are clear: node-based model."
"The tool is an open-source product."
"We use the free version for some logs, but not extensive use."
"The price could be better."
"The pricing structure depends on the scalability steps."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Outsourcing Company
9%
Comms Service Provider
7%
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
11%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise12
Large Enterprise50
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ELK Elasticsearch?
The pricing for Elastic Search is mainly budgeted according to the organization budget, so we take it as a yearly subscription, and that is acceptable since we do get a fair discount when we are ta...
What needs improvement with ELK Elasticsearch?
When we get the logs, it is mostly about how we edit the configurations and how we make changes according to the requirements of our organization. In these cases, the logs sometimes can be a bit in...
What is your primary use case for ELK Elasticsearch?
I am the Elastic Search admin for my organization, and we are using Elastic Search to handle the traffic to GCP. The monitoring of all the clusters and all the deployments are quite good, and compa...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
 

Also Known As

Elastic Enterprise Search, Swiftype, Elastic Cloud
Glean Work AI Platform
 

Overview

 

Sample Customers

T-Mobile, Adobe, Booking.com, BMW, Telegraph Media Group, Cisco, Karbon, Deezer, NORBr, Labelbox, Fingerprint, Relativity, NHS Hospital, Met Office, Proximus, Go1, Mentat, Bluestone Analytics, Humanz, Hutch, Auchan, Sitecore, Linklaters, Socren, Infotrack, Pfizer, Engadget, Airbus, Grab, Vimeo, Ticketmaster, Asana, Twilio, Blizzard, Comcast, RWE and many others.
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Find out what your peers are saying about Elastic Search vs. Glean Platform and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.