No more typing reviews! Try our Samantha, our new voice AI agent.

Azure Bastion vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Organizations achieved 20% cost savings and faster admin tasks with Azure Bastion, streamlining infrastructure and supporting more environments.
Sentiment score
6.2
New Relic users see improved efficiency, faster issue resolution, reduced downtime, and positive ROI despite premium costs.
We have seen a clear return on investment from Azure Bastion, mainly in operational efficiency and reduced infrastructure overhead.
Manager Technical support at Softcell Technologies Limited
We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
7.2
Azure Bastion customer service is efficient and knowledgeable, with high satisfaction but some data transfer concerns.
Sentiment score
7.4
New Relic's support is rated positively for quick responses, professionalism, and effective assistance, despite occasional delays.
One thing I would highlight is the response time of the engineers and the expertise they have, which is very valuable.
Manager Technical support at Softcell Technologies Limited
We usually get backup within two hours.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
Support is satisfactory but with room for improvement, primarily concerning data transfer issues.
IT Manager at NTT DATA
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
6.7
Azure Bastion offers scalable enterprise solutions, though customization limits and concurrent user restrictions affect some user experiences.
Sentiment score
7.7
New Relic scales well with diverse infrastructures, is generally cost-effective, but has some limitations with specific integrations like Kubernetes.
It is designed to provide access over a private network without hitting the internet.
IT Manager at NTT DATA
It scales well across multiple subscriptions and virtual networks without requiring separate jump host infrastructure per environment.
Manager Technical support at Softcell Technologies Limited
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.3
<p>Azure Bastion is stable and reliable, with few issues reported, benefiting from Microsoft's strong R&amp;D support.</p>
Sentiment score
7.9
New Relic is reliable and stable, handling heavy data well, although it requires familiarity with occasional performance issues.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Azure Bastion needs browser updates, better AI for connectivity, and improvements in file transfer, monitoring, and networking.
New Relic faces criticism for complex interfaces, limited data retention, high pricing, and inefficient configuration impacting user experience.
We would appreciate more advanced session recording, centralized audit reporting, and tighter integration with SIEM or SOC workflows to improve privileged access monitoring and forensic investigations.
Manager Technical support at Softcell Technologies Limited
I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.
IT Manager at NTT DATA
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Azure Bastion pricing is debated, balancing affordability and security with varied opinions compared to AWS and GCP costs.
New Relic offers varied pricing based on features and usage, with some high costs but essential capabilities for enterprises.
Microsoft's pricing is on the higher side and could be more competitive.
IT Manager at NTT DATA
The price is not necessarily cheaper, but it is acceptable.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

Azure Bastion ensures secure, efficient VM access with centralized control, eliminating public IP exposure and enhancing network integration.
New Relic offers real-time performance monitoring, analytics, and integration features, enhancing application performance and client satisfaction.
Browser-based RDP or SSH through Azure Bastion has reduced operational overhead because administrators can securely access VMs without VPN dependency, jump servers, or exposed management ports.
Manager Technical support at Softcell Technologies Limited
The most valuable feature of Azure Bastion is its security, which I find to be the best part.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
The security is the main reason we use Azure Bastion because it is integrated with Azure Active Directory, ensuring that access is secure.
Owner at BNS
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

Azure Bastion
Ranking in Network Monitoring Software
46th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
13
Ranking in other categories
Remote Monitoring and Management (RMM) (13th), Microsoft Security Suite (26th)
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
175
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Azure Bastion is 0.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
Azure Bastion0.4%
Other98.2%
Network Monitoring Software
 

Featured Reviews

Anand Yadav - PeerSpot reviewer
Manager Technical support at Softcell Technologies Limited
Secure remote access has reduced attack surface and simplifies privileged administration
The best features of Azure Bastion are secure browser-based RDP or SSH access, elimination of public IP exposure on VMs, and seamless integration with Azure networking. From a cybersecurity perspective, we especially value centralized access control, reduced attack surface, and the ability to provide privileged administrative access without deploying and maintaining traditional jump servers. Browser-based RDP or SSH through Azure Bastion has reduced operational overhead because administrators can securely access VMs without VPN dependency, jump servers, or exposed management ports. Centralized access through Azure role-based access control makes permission management much easier, allowing us to enforce least-privilege access and maintain consistent administrative controls across multiple customer environments. Another feature we find valuable in Azure Bastion is its ability to standardize secure administrative access across different customer environments. From a security operation perspective, it reduces dependency on legacy jump host architectures, simplifies access management, and helps enforce a consistent remote access security model across Azure workloads.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Comms Service Provider
10%
Construction Company
7%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Bastion?
Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...
What needs improvement with Azure Bastion?
Azure Bastion could be improved with more granular session monitoring, rich audit capabilities, and deeper integration with security operation workflows. We would also appreciate enhanced reporting...
What is your primary use case for Azure Bastion?
Azure Bastion serves as our primary solution for providing secure administrative access to Azure VPNs and VMs without exposing RDP or SSH ports to the internet. From a cybersecurity perspective, it...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Azure Bastion vs. New Relic and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.