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Azure OpenAI vs Hugging Face comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure OpenAI
Ranking in AI Development Platforms
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Hugging Face
Ranking in AI Development Platforms
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the AI Development Platforms category, the mindshare of Azure OpenAI is 11.0%, down from 20.2% compared to the previous year. The mindshare of Hugging Face is 12.8%, up from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Development Platforms
 

Featured Reviews

Rafael Keller - PeerSpot reviewer
Creates effective scheduling agents with responsive AI capabilities
I am using it to create agents to schedule appointments for clinics and professionals in general. It serves both small and major companies. The primary use case involves creating agents Its ability to understand and respond well to queries, including language translation for clients, is…
SwaminathanSubramanian - PeerSpot reviewer
Versatility empowers AI concept development despite the multi-GPU challenge
Regarding scalability, I'm finding the multi-GPU aspect of it challenging. Training the model is another hurdle, although I'm only getting into that aspect currently. Organizations are apprehensive about investing in multi-GPU setups. Additionally, data cleanup is a challenge that needs to be resolved, as data must be mature and pristine.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Generative AI or GenAI seems to be the best part of the solution."
"Its versatility makes it incredibly useful for technical problem-solving, content creation, data analytics, and more."
"You just have to write accurate prompts according to your requirements, and the solution gives very good results."
"The most crucial aspect is the conversational capability, where you can simply ask questions, and it provides answers based on your content and documents, particularly tailored to your specific environment."
"My goal was to create an experience where project managers don't have to read through entire documents. Instead, they can ask a question and receive relevant point analysis. This analysis identifies the document and specific section where the information resides. Previously, users had to rely on these document references. Now, Azure OpenAI enhances the experience by providing the answer directly in the user's own language, relevant to their context."
"The most valuable feature is the ALM."
"Two aspects I appreciate are the turnaround time and ease of use. As it's a managed service, the quick turnaround is beneficial, and the simple interface makes it easy to work with. Performance and scalability are also strong points since you can scale as needed."
"Azure OpenAI is used as chat services, allowing me to replace human tasks with analytical capabilities."
"The tool's most valuable feature is that it's open-source and has hundreds of packages already available. This makes it quite helpful for creating our LLMs."
"What I find the most valuable about Hugging Face is that I can check all the models on it and see which ones have the best performance without using another platform."
"The most valuable features are the inference APIs as it takes me a long time to run inferences on my local machine."
"There are numerous libraries available, and the documentation is rich and step-by-step, helping us understand which model to use in particular conditions."
"It is stable."
"The product is reliable."
"I would rate this product nine out of ten."
"My preferred aspects are natural language processing and question-answering."
 

Cons

"The fine-tuning of models with the use of Azure OpenAI is an area with certain shortcomings currently, and it can be considered for improvement in the future."
"There are no available updates of information that are currently provided."
"Sometimes, the responses are repetitive."
"The UI could be a little easier."
"There are certain shortcomings with the product's scalability and support team where improvements are required."
"I faced one issue with Azure OpenAI: My customer wanted more clarity on the pricing. They were not able to get proper answers from the documentation or the pricing calculator. I suggest that Microsoft maintain standardization in the pricing details published in the documentation and the pricing calculator."
"Azure could significantly benefit from including more LLM models apart from OpenAI, as I often need to switch clouds when a model doesn't meet my requirements."
"Azure needs to work on its own model development and improve the integration of voice-to-text services, particularly for right-to-left languages such as Arabic and Urdu. The accuracy in these languages requires improvement."
"Regarding scalability, I'm finding the multi-GPU aspect of it challenging."
"It can incorporate AI into its services."
"The area that needs improvement would be the organization of the materials. It could be clearer and more systematic. It would be good if the layout was clear and we could search the models easily."
"I've worked on three projects using Hugging Face, and only once did we encounter a problem with the code. We had to use another open-source embedding from OpenAI to resolve it. Our team has three members: me, my colleague, and a team leader. We looked at the problem and resolved it."
"The initial setup can be rated as a seven out of ten due to occasional issues during model deployment, which might require adjustments."
"Hugging Face could improve by implementing a search engine or chat bot feature similar to ChatGPT."
"I believe Hugging Face has some room for improvement. There are some security issues. They provide code, but API tokens aren't indicated. Also, the documentation for particular models could use more explanation. But I think these things are improving daily. The main change I'd like to see is making the deployment of inference endpoints more customizable for users."
"The solution must provide an efficient LLM."
 

Pricing and Cost Advice

"I rate the product pricing six out of ten."
"The platform offers a flexible pricing model which depends on the features and capabilities we utilize."
"The licensing is interaction-based, meaning transactional. It's reasonably priced for now."
"The cost is pretty high. Even by US standards, you would find it high."
"It's a token-based system, so you pay per token used by the model."
"While the product meets our business requirements well, I consider it relatively expensive, especially for individual users like myself."
"The cost structure depends on the volume of data processed and the computational resources required."
"The solution's pricing is normal worldwide but expensive in Turkey because Turkey's currency is different."
"We do not have to pay for the product."
"The tool is open-source. The cost depends on what task you're doing. If you're using a large language model with around 12 million parameters, it will cost more. On average, Hugging Face is open source so you can download models to your local machine for free. For deployment, you can use any cloud service."
"Hugging Face is an open-source solution."
"The solution is open source."
"I recall seeing a fee of nine dollars, and there's also an enterprise option priced at twenty dollars per month."
"So, it's requires expensive machines to open services or open LLM models."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
Computer Software Company
10%
Manufacturing Company
10%
University
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure OpenAI?
The product is easy to integrate with our IT workflow.
What is your experience regarding pricing and costs for Azure OpenAI?
In the past, the primary expense involved token limitations which constrained scaling. Recent iterations have increased token allowances, mitigating some challenges associated with concurrent user ...
What needs improvement with Azure OpenAI?
Azure ( /products/microsoft-azure-reviews ) could significantly benefit from including more LLM models apart from OpenAI, as I often need to switch clouds when a model doesn't meet my requirements....
What do you like most about Hugging Face?
My preferred aspects are natural language processing and question-answering.
What needs improvement with Hugging Face?
It is challenging to suggest specific improvements for Hugging Face, as their platform is already very well-organized and efficient. However, they could focus on cleaning up outdated models if they...
What is your primary use case for Hugging Face?
I am working on AI with various large language models for different purposes such as medicine and law, where they are fine-tuned with specific requirements. I download LLMs from Hugging Face for th...
 

Overview

Find out what your peers are saying about Azure OpenAI vs. Hugging Face and other solutions. Updated: June 2025.
861,490 professionals have used our research since 2012.