

BizTalk Server and Ivanti ITSM are competing in the integration and service management software market. Ivanti ITSM may hold an advantage due to its cost-effectiveness and flexibility, making it suitable for a wide range of businesses.
Features: BizTalk Server offers strong integration with Visual Studio, complex XML mapping, and reliable process automation through orchestrations. Ivanti ITSM excels with workflow configuration, endpoint management automation, and versatile service management tools, providing cost-effective solutions for small to large enterprises.
Room for Improvement: BizTalk Server struggles with performance under heavy load, lacks cloud flexibility, and has high costs that limit scalability. Ivanti ITSM could improve its support, ease of integration with other systems, and user interface design.
Ease of Deployment and Customer Service: BizTalk Server requires significant on-premises setup and infrastructure, complicating deployment. Its support varies based on service level agreements. Ivanti ITSM allows deployment across public, private, and hybrid clouds, offering flexible options. Its documentation and support tend to be consistent and accessible.
Pricing and ROI: BizTalk Server's higher upfront costs and infrastructure requirements make it less appealing for small businesses and cloud transitions. Large enterprises may find acceptable ROI using its full feature set. Ivanti ITSM uses a subscription model appealing to small businesses, though costs can rise with additional licenses. Its emphasis on automation and integration provides substantial ROI.
BizTalk Server's ROI is comparatively higher than Boomi and Workato.
Now the direction is to move away from BizTalk Server to IBM WebMethods, which has more features compared to BizTalk Server.
Ivanti is very responsive and releases new features and updates in a timely manner.
It is time for low-code, no-code, and a quick go-to-market should be faster.
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
BizTalk Server is good for small companies but not for big companies.
BizTalk Server's stability rates about eight or nine out of ten.
Ivanti Automation is very robust and reliable with no latency issues or glitches.
I would rate the stability from one to ten as a nine.
BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages.
We initially planned to move to Azure Integration Services, but there are challenges with AIS, so now we are evaluating WebMethods IO.
There could be an improvement in the ability to easily integrate other systems without extensive development.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
The user interface could be more futuristic and modernized in terms of styling and colors.
The only thing I heard is that it's not inexpensive.
I think the pricing aspect is cost-efficient.
Boomi has advantages over BizTalk Server because it is more flexible, low-code, no-code, easy to implement, and has a fast go-to-market.
BizTalk Server offers workflow functionality that I find very effective for process automation.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.
| Product | Mindshare (%) |
|---|---|
| Ivanti ITSM | 1.2% |
| BizTalk Server | 1.2% |
| Other | 97.6% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
BizTalk Server integrates Visual Studio, enabling orchestration for complex business processes. It provides extensive adapter support and reliable messaging with XML transaction handling. Its stability and security simplify integration efforts for sectors needing robust data transfer capabilities.
BizTalk Server serves as middleware, facilitating communication between systems. It's designed for system integration, mobile apps, websites, warehouse management, and banking verification. BizTalk manages complex orchestrations, data transformation, and message transfers using a variety of adapters. Trusted in industries like manufacturing, oil, gas, and shipping, it provides reliability and performance for connecting different systems.
What are BizTalk Server's most valuable features?Industries implement BizTalk Server to integrate disparate systems, manage logistics, and maintain data flow in complex environments. In manufacturing, it connects production systems for efficient resource management. In oil and gas, it orchestrates data from multiple sources to ensure safety and compliance. Shipping sectors use it for real-time tracking and communication between global partners.
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.
Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.
What are the standout features of Ivanti ITSM?Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.
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