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BizTalk Server vs Ivanti ITSM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
BizTalk Server offers great ROI for large industries, but smaller businesses might prefer cloud solutions for more flexible options.
Sentiment score
4.8
Ivanti ITSM delivers significant ROI, boosting efficiency and first call close rates, but report customization poses user challenges.
BizTalk Server's ROI is comparatively higher than Boomi and Workato.
Service Owner at a logistics company with 10,001+ employees
Now the direction is to move away from BizTalk Server to IBM WebMethods, which has more features compared to BizTalk Server.
Senior Application Specialist at Taqa Distribution
 

Customer Service

Sentiment score
4.8
User experiences vary, with praised documentation, competent engineers, and mix of Microsoft's support and external consulting for assistance.
Sentiment score
7.3
Ivanti ITSM support is generally well-regarded, but users highlight issues with response times and potential extra costs.
Ivanti is very responsive and releases new features and updates in a timely manner.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.0
BizTalk Server's scalability receives mixed reviews; some find it expandable, others face issues with increasing message volumes.
Sentiment score
7.9
Ivanti ITSM and Automation effectively support scalable deployments for businesses of all sizes, receiving positive feedback for seamless integration.
It is time for low-code, no-code, and a quick go-to-market should be faster.
Service Owner at a logistics company with 10,001+ employees
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
Senior DevOps & Release Management Engineer at EBC
 

Stability Issues

Sentiment score
6.8
BizTalk Server is stable but struggles with large data, losing relevance as users increasingly transition to cloud solutions.
Sentiment score
7.3
Ivanti ITSM is stable and reliable, with few bugs, quick resolutions, and minor performance issues affecting some users.
BizTalk Server is good for small companies but not for big companies.
Senior Application Specialist at Taqa Distribution
BizTalk Server's stability rates about eight or nine out of ten.
Consultant at EC live! Hans Pointner
Ivanti Automation is very robust and reliable with no latency issues or glitches.
Senior DevOps & Release Management Engineer at EBC
I would rate the stability from one to ten as a nine.
Technical Account Manager at a computer software company with 11-50 employees
 

Room For Improvement

BizTalk Server needs better debugging, deployment, scalability, cloud integration, JSON support, API management, and task management to stay competitive.
Ivanti ITSM needs better Linux patching, tool integration, UI modernization, Mac support, API integration, and enhanced training and documentation.
BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages.
Consultant at EC live! Hans Pointner
We initially planned to move to Azure Integration Services, but there are challenges with AIS, so now we are evaluating WebMethods IO.
Service Owner at a logistics company with 10,001+ employees
There could be an improvement in the ability to easily integrate other systems without extensive development.
Consultant ITSM at Easydesk
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
Manager - Technical Support at a tech vendor with 10,001+ employees
The user interface could be more futuristic and modernized in terms of styling and colors.
Senior DevOps & Release Management Engineer at EBC
 

Setup Cost

BizTalk Server offers flexible deployment but can be costly compared to Azure, with users favoring cloud solutions for efficiency.
Ivanti ITSM offers annual subscription pricing based on users, considered costly by some compared to alternatives like ServiceNow.
The only thing I heard is that it's not inexpensive.
Consultant at EC live! Hans Pointner
I think the pricing aspect is cost-efficient.
Technical Account Manager at a computer software company with 11-50 employees
 

Valuable Features

BizTalk Server excels in seamless integrations, data processing, and reliability with its workflows, adapters, and low-code configurations.
Ivanti ITSM enhances IT management with automation, flexibility, stability, scalability, integration, and customization, boosting productivity and efficiency.
Boomi has advantages over BizTalk Server because it is more flexible, low-code, no-code, easy to implement, and has a fast go-to-market.
Service Owner at a logistics company with 10,001+ employees
BizTalk Server offers workflow functionality that I find very effective for process automation.
Consultant at EC live! Hans Pointner
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Consultant ITSM at Easydesk
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
Manager - Technical Support at a tech vendor with 10,001+ employees
It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.
Senior DevOps & Release Management Engineer at EBC
 

Categories and Ranking

BizTalk Server
Ranking in Process Automation
29th
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
Business-to-Business Middleware (11th)
Ivanti ITSM
Ranking in Process Automation
14th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
22
Ranking in other categories
Help Desk Software (10th), IT Service Management (ITSM) (10th)
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of BizTalk Server is 1.2%, up from 0.8% compared to the previous year. The mindshare of Ivanti ITSM is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Ivanti ITSM1.2%
BizTalk Server1.2%
Other97.6%
Process Automation
 

Featured Reviews

reviewer2759421 - PeerSpot reviewer
Service Owner at a logistics company with 10,001+ employees
Has required extensive coding and high effort for maintenance but has supported legacy integrations
I am generally satisfied with BizTalk Server, but there are some gaps, as we have multiple integration tools. Thus, there is associated cost, operation cost, license cost, and CapEx, so we are trying to consolidate all the integration tools. Regarding BizTalk Server and data mapping tools, we want to get rid of BizTalk Server, as there is unnecessary license cost, and there are some limitations, so we might go for Azure Integration Services. BizTalk Server is completely ruled out; we will not be proceeding with it. We initially planned to move to Azure Integration Services, but there are challenges with AIS, so now we are evaluating WebMethods IO because WebMethods is now part of IBM, which is performing well in the market, although the IBM license cost is too high. The initial investment is too high, and we want to reduce that cost.
Rajat_Srivastava - PeerSpot reviewer
Manager - Technical Support at a tech vendor with 10,001+ employees
Has helped streamline ticketing and change management while offering clear documentation support
Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
6%
Outsourcing Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Large Enterprise9
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What needs improvement with BizTalk Server?
I am generally satisfied with BizTalk Server, but there are some gaps, as we have multiple integration tools. Thus, there is associated cost, operation cost, license cost, and CapEx, so we are tryi...
What advice do you have for others considering BizTalk Server?
I have not worked with Amazon API Gateway or Mule ESB; I am just testing them. I am using Boomi iPaaS and WebMethods. I did not purchase it on AWS Marketplace; those are product API systems, and in...
What is your primary use case for BizTalk Server?
The primary use cases for BizTalk Server involve logistic warehouse management for one of the business units.
What needs improvement with Ivanti Neurons for ITSM?
Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.
What is your primary use case for Ivanti Neurons for ITSM?
I use this product for patch management, remote access, and endpoint control.
 

Also Known As

No data available
HEAT Service Management, Ivanti Automation
 

Overview

 

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Find out what your peers are saying about BizTalk Server vs. Ivanti ITSM and other solutions. Updated: September 2026.
912,930 professionals have used our research since 2012.