BizTalk Server vs Pega Platform comparison

Microsoft and Pega are both solutions in the Process Automation category. Microsoft is ranked #14 with an average rating of 7.1, while Pega is ranked #4 with an average rating of 8.2. Microsoft holds a 0.8% mindshare in PA, compared to Pega’s 6.0% mindshare. Additionally, 85% of Microsoft users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

BizTalk Server

Read 14 BizTalk Server reviews

1,197 Views
515 Comparison Views

85% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

10,302 Views
3,606 Comparison Views

91% willing to recommend

BizTalk Server

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and BizTalk Server compete in the integration and BPM tools category. Pega seems to have the upper hand due to its adaptability, cloud capabilities, and user-friendly environment, while BizTalk is strong in sophisticated integration for complex transactions.

Features: Pega Platform offers features like cloud-based BPM solutions, robust integration capabilities, and extensive case management tools, making it ideal for agile businesses. BizTalk Server excels in providing sophisticated integration features, reliable message routing, and comprehensive orchestration tools beneficial for transaction processing.

Room for Improvement: Pega Platform could improve in areas like unit testing, high pricing structure, and cloud adoption speed. Enhancements in RPA and integration processes are also noted. BizTalk Server faces challenges with its on-premises nature, limited cloud support, and costly upgrades, where improvements in monitoring and scalability are needed.

Ease of Deployment and Customer Service: Pega Platform provides flexible deployment options including on-premises and various cloud models, along with generally responsive support. BizTalk Server's focus on on-premises deployment results in less flexibility compared to modern cloud solutions and often requires external assistance for cloud integration.

Pricing and ROI: Pega Platform is considered high-priced, tailored for large enterprises, but reports strong ROI due to its comprehensive features. For SMEs, its cost-effectiveness is questionable due to steep licensing and additional costs. BizTalk Server, while less expensive than some cloud services, remains costly compared to open-source solutions, with ROI hinging on full utilization of its capabilities.

To learn more, read our detailed BizTalk Server vs. Pega Platform Report (Updated: July 2025).

Buyer's Guide

BizTalk Server vs. Pega Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BizTalk Server

Ranking in Process Automation

14th

Average Rating

7.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business-to-Business Middleware (8th)

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (5th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of BizTalk Server is 0.8%, up from 0.7% compared to the previous year. The mindshare of Pega Platform is 6.0%, down from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Vignesh Kumar Sekar

Senior Analyst at Sword Group

Enables message routing and provides a secure way to communicate between two systems

The AS2 communication protocol is one of the most advanced processes. It enables a handshake with the source and target systems using certificates. It is the most secure way of communicating between two systems. It is an advantage. We can do a lot of message routing. If we want to handle large data, we can put the data into different patterns to process it. We can do it through sequential convoy or parallel convoy orchestration. BizTalk comes with SQL Server. We can load temporary data in the database and use the batch process from BizTalk. It is an added advantage. Creating agreements is a manual job, but it's quite easy in BizTalk. Even a fresh college graduate can configure AS2 certificates and partner profiles and communicate with other systems. It is easy.

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Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Essentially, you can do whatever you like with these systems, and you do not have to take care about the scaling because if one server is overloaded, it just forwards the message to the next server, even if it were designated to a specific server. It weeds out the messages according to the load. If you want to scale it, you just add new servers."

"I rate the tool's stability a nine out of ten."

"The AS2 communication protocol is one of the most advanced processes."

"The most valuable feature of BizTalk Server is that it will turn XML into flexible transactions."

"The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good."

"Compared to the current solutions I use, like Azure Logic Apps and other cloud services, BizTalk was far better and more reliable."

"BizTalk Server offers workflow functionality that I find very effective for process automation."

"BIzTalk's integration with Visual Studio is the most valuable feature of this product."

More BizTalk Server pros

"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."

"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."

"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."

"The technical support from Pega is very low, rating a one or two out of ten."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"The solution provides us with a very good dashboard."

"Allowed us to develop and quickly release with confidence using cloud technologies."

"Pega is the leader in business process management solutions"

More Pega Platform pros

Cons

"The product could be improved in monitoring, managing, and support functionalities."

"Updating things in BizTalk is a headache."

"It's a complex product because you have many degrees of freedom to connect different parts together. Whether it's sensible or not, is up to you, but the machine does allow it. But because of the vast degrees of freedom, it's complex."

"BizTalk is in the past, Microsoft is not going to evolve it any further or add any new features."

"It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud."

"BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages."

"BizTalk lacks native cloud support. BizTalk doesn't offer in-built support for cloud. We need to use third-party adapters to connect it to cloud services."

"The deployment could be simplified."

More BizTalk Server cons

"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"Pega's technical support could be better."

"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."

"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."

"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."

"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."

"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."

More Pega Platform cons

Pricing and Cost Advice

"BizTalk Server is not freeware. There's a significant licensing cost involved. Be sure you will actually utilize its features fully."

"Based on the knowledge, it is relatively cheaper than Azure Identity Services and cloud services in general."

"It was not cheap, but it was affordable."

"BizTalk Server is cheap. I would rate its pricing a two out of five."

"The cost will depend on the client's requirements."

"The solution is expensive."

"Licensing is expensive. You need to wisely select between per user and per case."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"We do not have to purchase any licenses for the product."

"The price of PegaRULES is more expensive than other solutions on the market."

"I rate Pega BPM a seven out of ten."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

13%

Computer Software Company

11%

Healthcare Company

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BizTalk Server?

The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.

See all answers

What needs improvement with BizTalk Server?

BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages....

See all answers

What advice do you have for others considering BizTalk Server?

BizTalk Server has adapted to the changing needs of business over time with steady development, but there are new requirements, for example, on APIs, application programming interfaces. That functi...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 16% of the time

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Compared 14% of the time

Camunda vs BizTalk Server

Compared 14% of the time

IBM Sterling B2B Integration Services vs BizTalk Server

Compared 9% of the time

IBM B2B Integrator vs BizTalk Server

Compared 5% of the time

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ServiceNow vs Pega Platform

Compared 17% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

BizTalk Server

July 2025

Download BizTalk Server product report

Buyer's Guide

Pega Platform

July 2025

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Connects systems both inside and across organizations, exchange data and orchestrate business processes across multiple systems.

Microsoft

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

BizTalk Server vs. Pega Platform

July 2025

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