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BizTalk Server vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BizTalk Server
Ranking in Process Automation
16th
Average Rating
7.4
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
Business-to-Business Middleware (9th)
Pega Platform
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of BizTalk Server is 0.7%, up from 0.7% compared to the previous year. The mindshare of Pega Platform is 6.4%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Srinidhi S - PeerSpot reviewer
For production environments, messages are easily stored within the MessageBox database and offers multiple deployment methods
Some room for improvement means... it's legacy. It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud. Now, we have the option of integrating accounts and the On-Premises Data Gateway to connect on-premises BizTalk with Azure. But the trend is moving towards Azure. Not everyone wants a hybrid model. Companies are still going with hybrid scenarios, but they want both BizTalk and Azure. See, whatever you can do in BizTalk, you cannot do the same things the same way in Azure. One example is tracking. In BizTalk, especially for production environments, messages are easily stored within the MessageBox database. Support can assist in retrieving them directly. It's not as easy to track in Azure – everyone can potentially access it, and even reprocessing is different. Logic Apps have a preview mode. If a Logic App is stuck at a particular action, you can resubmit from there. Microsoft is still making improvements – I don't know when they'll have general availability for these features. However, tracking and message storage are more complex in Azure. We have to use Azure Blob storage for archiving, whereas in BizTalk, it's a built-in feature of the MessageBox DB. If you need to debug at any point, you can do so easily in BizTalk. This is one aspect influenced by the on-premises nature of BizTalk. Since everything is moving to the cloud, Microsoft will also end support for BizTalk Server 2030 – there won't be any further support. I don't think they'll release any new versions. 2020 was the last, and it's been four years. After the end of support, I think companies currently using BizTalk will move to Azure or another cloud-based integration technology.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The AS2 communication protocol is one of the most advanced processes."
"BIzTalk's integration with Visual Studio is the most valuable feature of this product."
"Essentially, you can do whatever you like with these systems, and you do not have to take care about the scaling because if one server is overloaded, it just forwards the message to the next server, even if it were designated to a specific server. It weeds out the messages according to the load. If you want to scale it, you just add new servers."
"The most valuable feature is its reliability and stability. The first version of BizTalk was released in 2000, and many companies still use it. It was stable until 2013 when we had support."
"I rate the tool's stability a nine out of ten."
"We can handle a large number of messages without any issues, ensuring that everything runs smoothly."
"Compared to the current solutions I use, like Azure Logic Apps and other cloud services, BizTalk was far better and more reliable."
"The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good."
"The solution has very helpful technical support."
"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."
"The technical support of Pega BPM is very good."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"It is a stable product."
"The solution offers excellent workflows."
"It's an end-to-end solution and a digital transformation tool."
"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."
 

Cons

"Updating things in BizTalk is a headache."
"It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud."
"BizTalk Server is an outdated legacy system that does not support messaging."
"The product's deployment can be quicker"
"BizTalk lacks native cloud support. BizTalk doesn't offer in-built support for cloud. We need to use third-party adapters to connect it to cloud services."
"BizTalk is in the past, Microsoft is not going to evolve it any further or add any new features."
"The deployment could be simplified."
"The product could be improved in monitoring, managing, and support functionalities."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."
"I would like to see Pega BPM improve the user experience."
 

Pricing and Cost Advice

"The cost will depend on the client's requirements."
"Based on the knowledge, it is relatively cheaper than Azure Identity Services and cloud services in general."
"BizTalk Server is not freeware. There's a significant licensing cost involved. Be sure you will actually utilize its features fully."
"BizTalk Server is cheap. I would rate its pricing a two out of five."
"The solution is expensive."
"It was not cheap, but it was affordable."
"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
"The price of Pega BPM is in the middle range compared to other solutions."
"Licensing is expensive. You need to wisely select between per user and per case."
"The licensing model for Pega BPM needs to be improved."
"The pricing is pretty good, compared to other similar products."
"I would rate the product's pricing a six out of ten."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"We mostly have a yearly license."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Computer Software Company
11%
Retailer
6%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BizTalk Server?
The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.
What needs improvement with BizTalk Server?
BizTalk is deployed on-premise. Deployment methodologies are vast in the cloud area. Whereas, if we want to update even a single thing on BizTalk, we need to take the DLL, put it in the system, and...
What advice do you have for others considering BizTalk Server?
When I started my career with BizTalk, people told me the vendor would sunset BizTalk Server, but it didn't happen. Higher versions are still being released. The product will not face the sunset. A...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about BizTalk Server vs. Pega Platform and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.