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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
11th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
144
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.4% compared to the previous year. The mindshare of Symantec Endpoint Security is 4.0%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Hakeem_Abdulkareem - PeerSpot reviewer
The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated
Symantec's application security module needs some improvement. You need to create a lot of fingerprints for application security. For instance, let's say I have different brands of ATMs in my environment, like Wincor and NCR. I use GRG to deploy an application control to whitelist some applications. I have to get the exact image of the different models of ATMs. When I tested in the past, some machines would not connect to the server without that. Only the approved software on the ATM should run. Anything outside that should not even come up at all. We did this so that an outside person doesn't introduce malicious software to the ATM. That's the essence of locking down with application control. Using Symantec for application control has been hectic, so I use Carbon Black to do the lockdown. Checking that data security will work fine with Carbon Black. Carbon Black worked fine. Setting up approval in Carbon Black works differently than Symantec. In Symantec, we first need the fingerprints of the applications running underneath. Before setting up Carbon Black, you first install the agent, allowing it to learn the environment. It will analyze all the software's behavior and provide recommendations for what should be allowed. It's more straightforward, whereas configuring application control in Symantec is a bit cumbersome.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very quick at easily changing the levels of protection for each computer and the server."
"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."
"It is extremely simple to manage and deploy."
"The solution’s AI is its most valuable feature."
"The most valuable feature of CylancePROTECT is the support."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple."
"Threat protection has always worked well."
"The solutions' main features are patch management and security."
"Symantec End-user Endpoint Security is a very powerful solution."
"Endpoint protection has improved our operations by protecting our servers from potential cyber threats."
"The dashboard view and reporting are valuable. It is stable and easy to integrate, and it provides custom options."
"Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system."
"The most valuable feature is that I don't feel that it is there. It works in the background and doesn't interfere with my daily work. All the scans are done in the background. This is the biggest advantage of this product. It works because I have never been infected since I have been using this solution. Its interface is also very good."
 

Cons

"The product must make the interface a little more user-friendly."
"The price for this EPP platform is expensive and could be improved."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"It should have better support for Windows and Mac."
"The user interface is outdated."
"They could improve on the false positives, reporting and whitelisting features."
"The solution should implement AI in the product."
"The whitelisting feature does not work as expected."
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"If Symantec wants to improve, they should have a single event for all their products."
"The one thing I don't like about Symantec Endpoint Security is the amount of resources it uses."
"The tool switches off automatically, and I have to restart it. Also, we had to manually fix some issues that cropped up while using the tool."
"Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy."
"There was an administrative feature, which was available in the previous version, which has been removed. We would like that feature to be added again."
"We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities."
 

Pricing and Cost Advice

"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The solution provides me with competitive pricing."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"The monthly fee is $55 USD per user."
"The pricing is good, very moderate, and the licensing is also good. It gives you more room to install a lot of endpoints and it even gives you the opportunity to install it on your mobile phone without any extra cost."
"The EDR options are costlier than other products."
"It could be cheaper."
"Symantec is expensive."
"Each annual client license is around 1200 or 1600 INR."
"Pricing and licensing are important to us when choosing a product."
"Its price should be reasonable."
"Licensing is per user. Therefore, it makes it easy to do licensing."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.