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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
12th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
144
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.9%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
MohammadAlshatreet - PeerSpot reviewer
Resolve support issues promptly while optimizing system resource usage
I use the solution primarily for scanning and identifying threats, which is essential in determining the percentage of resources used, such as CPU and hard disk. It's important to balance resource consumption to maintain operational efficiency. Furthermore, the incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"The solution’s AI is its most valuable feature."
"Has good RAM capacity for the power I need"
"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."
"The solution is pretty easy to scale."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"The Application Guard and ByteGuard are useful features."
"The initial setup of CylancePROTECT is very easy."
"The most valuable feature is the automated updating feature."
"No maintenance is required after a successful installation phase."
"It is a solid antivirus security product."
"Threat protection has always worked well."
"The feature I find most useful is the console for reporting."
"Its response time is the most valuable. It is very quick."
"Their threat protection is very good. We are managing a good number of users thanks to the solution and we are pretty satisfied with it."
"With a single console, you get control over Mac, Windows, iOS, and Android. This control is most valuable."
 

Cons

"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."
"CylancePROTECT could be improved in its technical support and communication."
"Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"The stability could be improved."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"The solution needs better dashboards that are easier to use."
"The biggest thing I would like to see is malware remediation, if there is some kind of outbreak. We'd like to see better remediation and better detection and response. It's pretty good at capturing things, but it doesn't stop everything, so better machine learning would be helpful."
"Since the acquisition by Broadcom, we are no longer receiving the proper support."
"I know they were just bought out by Broadcom and there have been some difficulties with Broadcom as far as getting license renewals, etc. Mostly, due to the fact that it's confusing, even for the vendor, people are turned off by it. The vendors are telling us that it can take weeks for them to get a renewal quote, nevermind the actual renewal."
"The Sandboxing and ATP functionality does not integrate very well, improving this would be helpful."
"The spam filter is something that you can't control, and you can't set the filter to intercept different types of emails."
"Reporting in this solution needs improvement."
"I find the documentation on Symantec.com to be not very updated. It seems like Symantec focuses more on their product than on documentation."
"They are lacking the visibility that you get in a heuristical, next-generation AI product."
 

Pricing and Cost Advice

"The license price for this solution could be better. It's on the expensive side."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"The tool is not that expensive."
"The monthly fee is $55 USD per user."
"It's not so heavily priced; rather, it's average and decent."
"The licensing part of the product is too expensive compared to other solutions in the market."
"We pay our license on a yearly basis and have just renewed for two years."
"CylancePROTECT is an affordable solution."
"It's pretty awesome price-wise. That's why we give it to most of our clients. It isn't very expensive. Compared to Cisco AMP, which is very expensive, its price is okay. It's also cheaper than Malwarebytes."
"It provides a good solution at a good price."
"I rate the product's pricing a six out of ten."
"The pricing is as per the environment. If all the features are there, there will be a cost for them. There were no additional costs for me. Support and other things were included in the pricing."
"The licensing costs are huge compared to what is normally included in the licensing with other products such as the Microsoft products that we're using. We're paying between $300 and $400 per seat."
"Symantec Endpoint Security is a moderately priced solution."
"Regarding the licensing, it was important negotiate a long contract to get a more attractive price, including advanced support in case of crisis."
"The price of Symantec End-User Endpoint Security is okay. When comparing the price of this solution is not expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
12%
Government
7%
Financial Services Firm
6%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.