BMC Track-It! and Samanage compete in IT service management. Samanage emerges as the superior choice due to its extensive feature set, despite its higher cost.
Features: BMC Track-It! offers asset management, a comprehensive ticketing system, and streamlined IT operations. Samanage provides advanced automation, expansive reporting capabilities, and extensive IT service management tools.
Ease of Deployment and Customer Service: BMC Track-It! is known for straightforward deployment and responsive support, ideal for businesses needing quick setup. Samanage's cloud-based model simplifies installation but may need more guidance, offering robust support to balance its hands-on approach.
Pricing and ROI: BMC Track-It! features moderate setup costs with decent ROI, especially for mid-sized organizations. Samanage has higher initial costs but justifies the investment with extensive functionalities, improving ROI through enhanced operational efficiency.
| Product | Market Share (%) |
|---|---|
| Samanage | 2.6% |
| BMC Track-It! | 1.7% |
| Other | 95.7% |
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
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