BMC TrueSight Operations Management and Cisco Intersight compete in the IT infrastructure management software category. BMC TrueSight seems to have the upper hand in event management and monitoring capabilities, while Cisco Intersight offers superior cloud integrations and scalability.
Features: BMC TrueSight Operations Management provides an integrated platform with comprehensive event management and an extensive library of Knowledge Modules for diverse environment monitoring. It ensures seamless integration with various BMC tools and focuses on detailed monitoring of complex infrastructures. Cisco Intersight offers strong cloud integrations, simplifying management across hybrid environments. It is noted for its ease of manageability and scalability.
Room for Improvement: BMC TrueSight users have noted the need for improvements in reporting and cloud monitoring stability, as well as simplifying deployment processes which can be resource-intensive. Requests have been made for enhanced application performance monitoring and reduced platform complexity. Cisco Intersight could benefit from better hybrid cloud management and automation capabilities and improved integration with third-party tools along with a simplified setup process.
Ease of Deployment and Customer Service: BMC TrueSight's deployment is primarily on-premises and requires considerable resources and expertise. Its technical support is generally well-regarded, although some challenges have been reported regarding response times and consistency. In contrast, Cisco Intersight offers flexible deployments in public and hybrid cloud environments, catering to diverse infrastructure needs. Customers have indicated that there are opportunities for improvement in support, particularly in efficiently handling frequent queries.
Pricing and ROI: BMC TrueSight Operations Management is recognized as a premium solution with a complex licensing model, providing significant value with its feature set, though the high cost is often a concern. It is acknowledged for reducing operational costs through efficiency gains but sometimes offsets these savings with licensing expenses. Cisco Intersight is perceived as a cost-effective and competitively priced option, with a straightforward licensing model and minimal additional fees, offering a decent ROI by enhancing operational efficiencies in hybrid and cloud environments.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Cisco Intersight is Cisco’s systems management platform that delivers intuitive computing through cloud-powered intelligence. This platform offers a more intelligent level of management that enables IT organizations to analyze, simplify, and automate their environments in ways that were not possible with prior generations of tools. This capability empowers organizations to achieve significant savings in Total Cost of Ownership (TCO) and to deliver applications faster, so they can support new business initiates. The advantages of the model-based management of the Cisco UCS platform plus Cisco Intersight are extended to Cisco UCS servers and Cisco HyperFlex and Cisco HyperFlex Edge systems. Cisco HyperFlex Edge is optimized for remote sites, branch offices, and edge environments.
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