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BMC TrueSight Operations Management vs Grafana Enterprise Stack comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
26th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), Event Monitoring (2nd), Cloud Monitoring Software (20th), AIOps (8th)
Grafana Enterprise Stack
Ranking in IT Infrastructure Monitoring
25th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Grafana Enterprise Stack is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Gregory Diana - PeerSpot reviewer
Offers very good charting capabilities and capable of automatically generating dashboards, even for a large number of data points
In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party. It's like Node-RED. Node-RED is free, and you can choose an application, but that application depends on the person who's supporting it. If they decide not to support it, then you're stuck. However, I believe that it can't be improved or changed because people have to make money and make a living from it. Nothing will ever be changed. It depends on the software. Same as Windward. Windward just decided it could not support a large number of customers, so it focused on high-income, low-volume clients. Whereas Node-RED has millions of followers and fantastic support, the same as Grafana. Grafana is partly free, but it's your problem. That's how all these companies work. If you're big and you pay a lot of money, they'll pay attention to you.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It is very helpful to be able to apply rule-based routing to alerts."
"The initial setup of BMC TrueSight Operations Management was easy."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I believe that the ease of use and UI is great"
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"Our productivity has improved with its use."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."
"The most valuable feature of Grafana Enterprise Stack is the dashboards."
"It is truly reliable."
"The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance, from 10 AM to 2 PM, we may experience high memory utilization. It helps us to solve these issues."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."
 

Cons

"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"More modules for less popular applications and better documentation."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The product must provide application or service monitoring features."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The solution should include integration with Power BI."
"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."
"I have encountered occasional issues with false inputs or incorrect data in Grafana."
"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."
"They could use more small tutorials to explain a bit about how Grafana works."
"The connection between metrics, logs, and traces could be improved."
"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."
"The tool needs to show only fewer updates."
 

Pricing and Cost Advice

"The cost depends on the usage."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"We did a five-year, multimillion dollar deal."
"It is a relatively inexpensive solution."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"I use the tool's free license."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
Energy/Utilities Company
16%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Grafana Enterprise Stack?
The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance,...
What needs improvement with Grafana Enterprise Stack?
From an analytics perspective, the integration of AI would be a beneficial improvement for Grafana Enterprise Stack.
What is your primary use case for Grafana Enterprise Stack?
Our primary use case for Grafana Enterprise Stack includes monitoring cluster utilization, taking care of impact avoidance, conducting upgrades, ensuring storage memory does not become full, and id...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell
Find out what your peers are saying about BMC TrueSight Operations Management vs. Grafana Enterprise Stack and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.